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Wendy's

+1 585-606-3928
3200 Chili Ave, Rochester, NY 14624 United States of America
Open Today: 06:30 AM - 12:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Late-night food
  • Quick bite
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

Both bathrooms the toilets were full + covered with pee, no toilet paper. Empty drive through and quiet lobby, but the workers weren’t getting any food out to the customers and were messing around and yelling in the back. They only take cash. Total waste of time, left and went to Taco Bell.
I’m at a loss for words…. Wendys, do better. I went through the drive-thru, ordered the Asiago Club Ranch Sandwich, went home and the lettuce and tomato were soggy, no cheese and no bacon on my sandwich… I didn’t even want to waste my time going back, unbelievable
The parking lot is always gross, and ever since they went cash only the quality has just been awful. I’ve tried going 3 times in the last two weeks and every time I pull up to the drive thru the first thing they say is “hi we’re only taking cash today”. I tried ordering through the mobile app and my burger was charred from being so overcooked. I’m done with this location.
I ordered the spicy garlic parm chicken nuggets and they were so good! I gave service only 3 stars because we had to wait awhile to get our order and when my dad asked if straws were in the bag, they said yes. But when he checked, no straws. So my dad had to park and go into restaurant for straws.
Placed an order with the mobile app and went to the drive through around 8:30am(2 hours after the drive through opens) nobody came on the speaker. I pulled up the window and nobody showed up so I called the store and the person that answered explained they are not open because they are waiting on employees to show up. Food is never correct when picking up and the people are rude or have an attitude. The person I spoke to on the phone didn’t seem to have an attitude with the call but I could tell they were just as frustrated that after 2.5 hours nobody showed up for work. We left at 8:56am after waiting and after the phone call. We we t to McDonald’s down the street using mobile order and got our food and was out of there in less than 3 minutes. I had to submit for a refund using the Wendy’s app which I know i wont get back for a few days.
1. No baked potatoes at 6:42 pm.
2. Ordered a single combo, was asked at the window to confirm if I'd ordered a double, I said no, a single.
3. Total charge came to $14.25. When I got home, I had a double and that was also what was on the receipt. Wrong item and overcharged.
4. Burger was barely warm.
5. Fries were cold. Not just lukewarm, COLD. I ate the meal about 6 minutes after picking it up.
I keep trying to give this place another chance. But every time I do, they disappoint. I will not be attempting again
I waited 25 minutes for two kids meals, a salad and a frosty. After 20 minutes I asked about my order then it started to be made. The frosty machine was empty so I asked for a refund and was told, they don’t do that. Employees were cursing behind the counter everyone was laughing and have a great time. The customer service was non existent, food quality was cold and my salad was mostly brown. I won’t be surprised if this location gets shutdown. Overall feel when walking in the door is dirty.
I have no other choice for a Wendy’s unless I want to drive 15 min longer. Horrible service. Order is always wrong. They don’t talk or greet you, they just hand the bag out the window in a rude manner. Everyone working there needs to be let go. Who trains them?

Quick Facts About Wendy's



Today

Opening Hours

Monday 06:30 AM - 12:00 AM
Tuesday 06:30 AM - 12:00 AM
Wednesday 06:30 AM - 12:00 AM
Thursday 06:30 AM - 12:00 AM
Friday 06:30 AM - 12:00 AM
Saturday 06:30 AM - 12:00 AM
Sunday 06:30 AM - 12:00 AM

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