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Wendy's

+1 770-710-0174
5491 Spalding Dr, Norcross, GA 30092 United States of America
Open Today: 06:30 AM - 12:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Late-night food
  • Quick bite
  • Vegetarian options
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
  • Playground
Parking
  • Free parking lot
  • Free street parking
  • Parking
Pets
  • Dogs allowed outside

Best WLM Reviews

Came to this location this morning for breakfast and my sandwich bread was hard! I called 10x and when I finally got a hold of someone now during lunch I heard the manager state “if it’s not an interview they can call back later” all I wanted was an assurance that I can come back in the morning and they’d would honor my order. I left work and drove back to the store and waited another 20 minutes for the manager to even acknowledge me because they were in a lunch rush. Is my time not valuable? Did the money I paid not mean anything because it was an order from the money? Crazy I stop here almost every morning before heading into work but today was the last day. If you are looking for great customer service even in a fast pace environment don’t choose this Wendy’s because customer experience means nothing here!
First time visiting this location and a Wendy’s in a long time. The lobby was absolutely spotless and a definite upgrade to what I remember their lobbies looking like. The staff was not very personable, and the drink machine needed to be changed out a multiple sodas tasted bad. For being the only person in the queue for the lobby, our for cam out cold. Overall, not the worst experience, definitely not a memorable one. I recommend if you are going to go to this location, don’t go at night.
Two days ago, I visited a different Wendy’s location. I ordered a 10-piece spicy nugget meal with a strawberry lemonade, and everything was fresh and hot! On my way home, I passed by another Wendy’s and decided to make a u turn, expecting the same experience I had from the previous location.
While the customer service was excellent and my nuggets and lemonade were good, unfortunately, the fries weren't hot enough. Since I was already in my car heading home, I didn't want to turn around again to request fresh fries.
Kept trying to tell me the krabby patty meal had to come with the frosty… when I finally got my meal the pattys were undercooked and my drink was filled with ice… piss poor performance!
The food was good but I waited 6 minutes for zaniya to take my order when there was nobody else in line and the drink fountain was watered down so much that you can barely taste the drink over all the food was good but the service was terrible
If I could give 0 I would. I don’t know if they just don’t care about uber eats orders but this is the 2nd time within 3 days that they have done me like this. The egg literally had to be expired and it tasted like plastic.
The time between placing my order on the app (2:13 p.m.), and receiving my order 2:42 p.m.), was almost a full 30 minutes.
I went to pickup at the drive-thru, as I indicated in the app, and was told, due to short staff, they weren't taking orders.
I conveyed I had a mobile order, and was instructed to go inside. After 10-12 minutes of waiting at the counter, someone finally address me, and indicated they would start on my order.
As time passed, another patron came in after me, ordered, and had her food delivered before me; the team member realized she had not put my order in queue this whole time, then added it; the team also did not have the frosty flavoring I requested for the order, and had to substitute with another flavor.
There was a lack of communication, as I noticed my name was no longer on the digital queue anymore, and another team member had put my food on the shelf, even though I'd been waiting in the front, in direct site, for at least 25 minutes by that time.
I had groceries in the car, hence the drive thru app order, and had I known it was going to be this level of unprofessionalism, and lack of communication, I would have cancelled, and not wasted my time, or thawing perishables.
To top it all off, the food I received was less than subpar, especially after waiting for so long; you'd think it would be fresh and hot; the only decent entree was the JBC (no notes).
Worst Wendy's I've been to.. and as a regular Wendy's customer.. it not like I was expecting much.. there wasn't much of a wait.. no cars in drive thru and nobody inside.. I went inside to order since I wanted to dine in.. they didn't have any cashier's and was forced to place my order in the self serve terminal.. but couldn't scan my rewards and when spoke to someone she was very rude and told me we didn't have cashier's ... Drive away !!! Don't eat here

Quick Facts About Wendy's



Today

Opening Hours

Sunday 06:30 AM - 12:00 AM
Monday 06:30 AM - 12:00 AM
Tuesday 06:30 AM - 12:00 AM
Wednesday 06:30 AM - 12:00 AM
Thursday 06:30 AM - 12:00 AM
Friday 06:30 AM - 12:00 AM
Saturday 06:30 AM - 12:00 AM

How to go there

Location