Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Healthy options
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Waited an hour and 20 mins for food just for it to be cold and old. And to top everything off the manager they have that works the night shift is so very rude to her customers. Definitely should not be in customer service at all. Worst experience I’ve ever had in a fast food restaurant
Every single time I order from there they NEVER and I mean NEVER have chili. If it’s after 6PM forget it. THEY WILL NEVER HAVE CHILI! I end up having to go to Millbrook. I try not to order from this Wendy’s location after 6PM because of that but sometimes I admit I forget to change the location on Uber eats app. THIS LOCATION IS TERRIBLE ABOUT THAT! If I could give no stars I would. I hate this location somebody there is lazy and making the executive decision to cut chili off after 6 is weird. So if you want chili after 6 PM do not go to this location you’re better off going to Millbrook.
I love Wendy’s spicy chicken sandwiches. Often, I work late and so I thought I’d place and online order and skip the wait. When I arrived at the store, the drive thru had a long line so I thought I’d just go inside and get my order. It’s 8:30 pm and the door is locked. So now I have to wait for my order anyway. What is the point of mobile ordering if you can’t get the order shortly after you arrive
Their service was VERY POOR, ABUSIVE & ratchet to me. Last couple of times, I have order a Jr. Bacon Cheeseburger 4 For $4 Biggie Bag that was supposed to include mustard, ketchup and onions(DID NOT want the onions though) & both times they gave me a Jr. Deluxe with Onions & Mayonnaise the LAST TIME was even worst they ALSO gave me ranch dressing sauce that WAS ALREADY OPEN and put it facing the chicken nuggets! I highly recommend AGAINST people going to this JOINT being served by those with a grudge.
Pissed me off Royally because I stopped at Wendy's in Prattville Alabama to partake of the 1 cent Jr. Bacon Cheeseburger Deal on Happy Cheeseburger Day and Management told me their store wasn't participating in the sale! They also said there Wendy's App in store wasn't available.
This location used to be good. However is now very unreliable both for wait time and accurate orders. The have signs up that their dining room is open, but they keep it locked. If you order from the app, you may have to wait 15-20 minutes at the drive thru only to have the order wrong and cold...then having to deal with the drive thru line all over again. Seriously, don't go here.
I'm usually satisfied with this wendy's. It's close to home and my husband takes my 5 year old everyday after school for a frosty. But I'm giving it 1 star because tonight when I went the bun on my burger was hard as a rock and the fries were so burnt that no one are them including the kids.. I'll be posting those pictures. I tried to call to complain and possibly get replacement good. But no one answer. I worked all day and was so tired that I just picked all the hard bread off and ate what little was left. And we got 4 of the 4 for $4.
Horrible customer service. Waited an hour for a mobile order only to be told it was my fault for not “checking in” after asking about my order multiple times.
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:00 AM - 11:00 PM |
|---|---|
| Monday | 06:00 AM - 11:00 PM |
| Tuesday | 06:00 AM - 11:00 PM |
| Wednesday | 06:00 AM - 11:00 PM |
| Thursday | 06:00 AM - 11:00 PM |
| Friday | 06:00 AM - 12:00 AM |
| Saturday | 06:00 AM - 12:00 AM |
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