Hero image

Wendy's

+1 803-739-4492
3154 Augusta Rd, West Columbia, SC 29170 United States of America
Open Today: 06:30 AM - 02:00 AM

Amenities

Service options
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Wheelchair accessible seating
Offerings
  • Coffee
  • Late-night food
  • Quick bite
  • Vegetarian options
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Counter service
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

The Frosty was delicious, and I loved seeing all the fun SpongeBob items around! The service was super quick, and the staff was friendly. Plus, the coupons were a great bonus! Definitely a great spot for a treat!
It is better to talk s*** about a customer coming through your drive through than to simply. Do your job properly when you make an order. There should be nothing that is missed when your job is done properly. This has been the most renders experience of my life. And I promise you. I will never waste my money time. Or any of my resources on this branch of Wendy's. To be honest with you, I feel like this. Entire store needs to either be restaffed or management needs to get a better hold on the people who work in this building.
Went through the drive-thru, ordered two chicken wrap combos. Really slow serving each car ahead of me, had several cars pulled up, waiting for their order. Paid and got drinks and was asked to pull up to wait. Sat for 10 minutes, then went inside to see what's going on, when I inquired about my order it was sitting on the counter at the drive-thru window. One of the four guys standing there handed it to me and I left. Never did get straws or napkins and when I got home the wraps were pretty sorry. Looked like mostly wrapper to me.
TONI was absolutely disrespectful to my husband for no reason. Rude and nasty. The screen didn't show what we ordered so he just wanted to confirm before we paid when she told us to pull forward instead of repeating back to us. There was no line and no one behind us. She acted like it was an inconvenience for us to even be in the drive thru. I'm not one to not be understanding but no other customers before us and behind us. You should not be taking it out on us if you are having a bad day. Our order was $6 not even like we ordered anything wild!!
Past Review:Took me almost 10 mins sitting at the speaker before I could order. They pulled me forward and I asked for ketchup with my meal and she said "We will try to remember. There is only 3 of us in here." I understand short staffed but there was no one in front of me. She could have given me ketchup at the window when I asked. I always have trouble with it taking too long when I come to this one. I hope they get some help. I'm still waiting for my food while writing this...
Poor customer service experience and dirty facility - will not return. Attempted the drive thru but was told cash only. I went inside to find a single register open and a line of ten customers extending to the door. In ten minutes of waiting, only saw two orders go out. Multiple customers left - tired of waiting including myself. I went to another Wendy’s down the road - a much better experience.
The managers argued over Spoiled lettuce. The argument was loud and obnoxious! They continued to sell and serve the spoiled lettuce to customers in the drive threw. The young lady who took my order, she opened the wrapper of my already prepared burger, and used her fingers / gloves that she was using to clean, scour through my sandwich and then rewrapped it all while I was looking at her. Filthy, disgusting! Plus I was overcharged for my food. The menue board states that a Biggie bag double stack is $5.00, I was charged $6.54. I attached pictures of the reciept and menue board on Google reviews. The arguing and serving of soiled lettuce was a heartbreaker!
How is this location still open?! Just shut down already! My husband went to order my son a kids cheeseburger meal. While.im the drive thru line, they took one order at a time...... took order at speaker, car drives ro window, pay, wait on food, drive off and then the next car order was taken. RIDICULOUS. And this is supposed to be fast food!! I don't think they will ever be what a real Wendy's is supposed to be. Sad to see that this is what customer service is now.
We went in for dinner. Someone had decided that was a good time to mop the floors and a bunch of folks started slipping. My fiancé slipped and bruised her knee. Ice was all around the floors by the drink machines. It’s a mess.
None of the orders are being kept track of or called out. They’re just kind of put at the front counter silently and not checking who had what. My buddy had to repeat what he ordered multiple times before he got what he ordered, and they tried to give us other customer’s orders multiple times too.
Bathroom’s were filthy too.

Quick Facts About Wendy's



Today

Opening Hours

Sunday 06:30 AM - 02:00 AM
Monday 06:30 AM - 02:00 AM
Tuesday 06:30 AM - 02:00 AM
Wednesday 06:30 AM - 02:00 AM
Thursday 06:30 AM - 02:00 AM
Friday 06:30 AM - 02:00 AM
Saturday 06:30 AM - 02:00 AM

How to go there

Location