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Wendy's

+1 469-656-3953
853 W Stacy Rd, Allen, TX 75013 United States of America
Open Today: 06:00 AM - 12:00 AM

Amenities

Service options
  • Outdoor seating
  • Delivery
  • Drive-through
  • Takeout
  • Dine-in
Popular for
  • Breakfast
  • Lunch
  • Dinner
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
Offerings
  • Coffee
  • Late-night food
  • Quick bite
Dining options
  • Breakfast
  • Lunch
  • Dinner
  • Dessert
  • Seating
Amenities
  • Restroom
Atmosphere
  • Casual
Crowd
  • Family-friendly
  • Groups
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
  • High chairs
  • Kids' menu
Parking
  • Free parking lot
  • Free street parking
  • Parking

Best WLM Reviews

Eat at your own risk I found a long strand of hair inside of the burger and the customer service at this location is very disrespectful the workers always have an attitude!! Don’t really recommend this location.
I am in the area for a conference and needed to grab a bite for dinner and this location was within walking distance of my hotel. When I entered the facility I noticed it was extremely clean. They had kiosks close to the door and I reviewed the food choices and made my selection. I don't know if I missed seeing the option to print a receipt or I wasn't asked, but that is a small negative as I am here on business and an actual receipt is better than a charge on my statement. The food was prepared in a timely manner which I took to go. The wrap could have used a little more ranch dressing. I also purchased a salad to have for lunch today. The container was a bit smaller than I remember from the past, but the ingredients look fresh. I also ordered a frosty which was thick like I prefer. The employee I interacted with was friendly. Overall, a great experience.
The workers have a really bad attitude. They said I don’t know how to read the menu board when the price was wrong. The guys name is Wilbert. I called the manager and she was really nice and explained how the pricing works but giving it one star because the guy taking the order needs a dose of reality and how to talk to people. Don’t get into customer service if you have no patience to answer questions
If 0 stars was an option, I would have clicked it. Customer service is the worst I have seen at any fast food restaurant. Their employees were not prepared to do their job . It took them 5 minutes to even say hello at the drive thru. Staff was extremely rude. Had very bad attitudes when I asked for anything. I had to re say my order to them 5 times, and they still did not get it right. When I asked for them to fix it they snatched the bag out of my hand, and still got the order wrong. Needless to say DO NOT go to this Wendy’s . A regrettable decision indeed.
Order delivery tonight. Both spicy chicken sandwiches were cold. Also order a side of fries. Fries were undercooked and col/soggy. Went to the restaurant and the young girl at the window refused to make the order and/or give me a refund. When I ask to speak with the manager she refused to let me talk to the manager and she mention I was being disrespectful. I don’t understand how asking for my food to be cooked correctly can be disrespectful. After a couple minutes the manager came to the window and she did not help me at all. The manager name i believe is Anaya or something like that. Very unprofessional I’ll never return to Wendy’s. I love the food but I wont deal with this. Unfortunately I can only give one star. But this establishment doesn’t deserve one star
I ordered it, fries were mediocre but not bad, burger was missing 1 of the 2 patties despite being a $10 burger. Absolutely insane. Nuggets are gross and worse than competitors.
Do not come here unless you want a frosty.
Worst experience ever. Spent 65$ feeding my family of 7. Spent all this money at the self serve terminal to not receive a receipt. Took several minutes to get my drinks at the pickup window as none were available like the order screen said there would be. 3 people looked at me waiting and none acknowledged that I was there. Then having to argue that I am missing food that I paid for. Everyone that was working looked as though they hated their job. I got 3 foul attitudes from 3 different people I dealt with. All 3 workers rolled they’re eyes at me for having questions or arguing that I’m missing food that I paid for. Maybe it was the crew I got, maybe it’s this location. Maybe it’s Wendy’s in general. I’m not sure. Had I known I was going to be treated so poorly I would have certainly eaten somewhere else. It seems as though the crew working did not want to do the job there are being PAID to do. If I could rate less than 1 star I would. Will not eat at this Wendy’s again.
Ordered door dash, fries were under cooked. Called the store, got hung up on. I drove to the store, the lady at window said I could not talk to the manager because we were rude ok the phone. The girl walked off, another lady came to the window and intrudeced herself as the manager, I explained what had happened the manager said she could not ask the girl to come back to the window because that would embarrass her. “ the same girl that hang up on me and slammed the wilndow closed in my face” I will NEVER go to a Wendy’s again. I have been a Wendy’s customer for over 30 years, after this, never again.

Quick Facts About Wendy's



Today

Opening Hours

Monday 06:00 AM - 12:00 AM
Tuesday 06:00 AM - 12:00 AM
Wednesday 06:00 AM - 12:00 AM
Thursday 06:00 AM - 12:00 AM
Friday 06:00 AM - 01:00 AM
Saturday 06:00 AM - 01:00 AM
Sunday 08:00 AM - 12:00 AM

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