Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
I am writing to express my dissatisfaction with the service at the Wendy's on 7453 N Mesa St. My experience at 8:51pm was disappointing and below expected standards. I was not offered my receipt and had to ask two employees for it. The first, who I believe was Sebastian, ignored my request and abruptly closed the window. The second employee, a tall woman with blondish hair, similarly failed to engage positively, initially closing the window before finally rudely informing me “they put it in your bag.” My order included a four-piece spicy honey barbecue nugget meal with ranch dressing, which was noted on my receipt but not included. This required me to return to the drive-through, where the staff seemed irritated by my request. Additionally, my partner’s large lemonade came without a straw, while I received only one straw for my small lemonade and one Frosty. The lid on my Frosty was also improperly secured, resulting in a spill that stained my rug. This is not my first issue at this location, leading me to urge management to address these persistent service problems. I hope future visits reflect the quality expected from Wendy's.
Restaurant is extremely dirty. Cashier had a bad attitude about everything. Nothing was in stock. Apple pecan salad had four small squares of chicken. Manager also had bad attitude. Overall very disappointing
Nuggets weren’t cooked all the way and burger was cold. The salad was missing the eggs in it and the crispy onions had an expired date of June 2024.
Rude manager, she didn't want to charge us at the window because she knew she was rude in the drive thru. Mind you the food was disgusting, we ordered a bourbon bacon burger and they gave us who knows what that looks like, and it smelled weird. Never again will we go to this location. Also, if I could give this place a zero star, I would.
Well it didnt even start off great. When we walked in it wasnt busy the drive thru had maybe a few customers that was it but the place was an absolute mess every table that we try to sit at was sticky and bot wiped down. Not to mention everything was sticky from the coke freestyle machine to the island that you get napkins and utensils from. A major turn off of the stores floor being sticky as well. The straws where empty overall 0/10 on cleanliness. The customer service on the other hand -100/10. Never had my family been so disrespected in my life. Here is what happened my little sister came in with me i had ordered my food first and everything was alright for the most part as the guy behind the counter was just talking with the people in the back. Fine it took a bit. Well i went got my order went to sit down. My sister went to order what she usually orders a baconator combo with a baconator sandwich just the sandwich because she has a coupon for a free baconator with a purchase of a baconator. Now we have never had an issue with using the coupon in this manner. They looked at the coupon and said that is not how that one works he then proceeded to call over another i guess manager to tell my little sister the same thing when she was a little confused when she explained she has gotten it at other store without a problem. Now they said it was just with a sandwich no combo and they can't change it. Didn't offer an solution just said no she can't do it call whoever you want we can't change there is now way around it proceed to talk down to her like she was stupid then the male employee that was taking her order jumps back in belittling her more to the point they call her immature for hassling them about something that could have been easly fixed. My little sis got upset and cussed at them for belittling her and flipped the bird and walked out. I get it not the greatest move on our part but when your calling someone stupid i could understand. More over as being and ex employee there are ways around it where they could have split the order where it was just the sandwich with the drink and fries separate leaving the sandwich by itself inorder for the coupon to work. With them not offering a more vaild option and not working with the customer to get it solved was very unprofessional. Plus the language used every disrepectful. Let me tell you i didnt have an issues with paying a little extra either for the fact i like their food. Will probably avoid this location as its not as great as it was when i first moved to the area. So i offer this piece of advice you guys need a severe overhall at this location.
Sorry...but I have to. Onions for chili bowl expired, paid for double cheese only given one container. They said normal was half the condiment cup. They were not selling wraps because they didn't have a way to cut the chicken. Do they not have a knife? But I'm not surprised... this Wendy's has been going downhill on customer service for some time now. Other Wendy's are much better!
The worst customer service, especially from the employee Itzel. We asked for a burger with bacon and they didn't make it with bacon. We told the employee and she didn't care. She said it wasn't her fault for what the cooks did. She didn't even apologize or anything. She went and told her, I think it was the manager, and no one came to apologize or say anything. I do not recommend that you go when she is there. Very bad service.
I don't think I've ever eaten such dry and bad food like I've eaten here today...had been wanting to get Wendy's for a while but today was a reminder of why I had been avoiding it...with all honesty and not trying to make a bad name for this location but I felt like I was was eating cardboard and not the actual baconator from the patty up to the bacon was like pieces of cardboard overcooked and dry..and I don't wanna even mention the fries all in all the food was overcooked,dry and bad and not even hot in temperature ..such disappointment for the almost 50 dollars that were paid
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 01:00 AM |
|---|---|
| Tuesday | 06:30 AM - 01:00 AM |
| Wednesday | 06:30 AM - 01:00 AM |
| Thursday | 06:30 AM - 01:00 AM |
| Friday | 06:30 AM - 02:00 AM |
| Saturday | 06:30 AM - 02:00 AM |
| Sunday | 06:30 AM - 01:00 AM |
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