Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Came inside for lunch. Was worried when I saw a long line, but they got through it quickly, and after ordering, it only took maybe one more minute before my food was ready. Service was friendly. I was having a rough day, but the woman working the front register managed to put a kind smile on my face. Food was good and hot. Fries perfectly salted.
We were attempting to dine in and stood at the register for at least 5 minutes. They weren't busy and there wasn't anyone ordering at the drive-thru. My husband and I both touched the screen facing us thinking it was a self order because the three employees were just looking at us. We finally turned around and left. Wendy's used to be my "go to" fast food, but the quality of the food has gone down in recent years. Clearly the service has as well.
I would give zero stars. Hell even negative stars. Guy at the counter named Andrew was very rude. Kept yelling at me not to put my card in the card reader. Then I go up to get me and my wife's food and he proceeds to yell at me like I'm a child again because I mistakenly grabbed someone else's frosties when we ordered 2. And I explained to him what I ordered and he grabbed the 2 and shoved them in my face and was trying to correct me. Food was ok but service was terrible Andrew you need a new job brother.
I wish zero stars were an option. Went through the drive thru today. They only put the chicken sandwiches on the order. So when we got to the pay window. We had to add the fries. And I asked for my sandwiches to be plain and they weren't. So I went inside where the staff made fun of me saying he is plain. So we are done with this Wendy's.
We went to pay and the nice lady at the pay window said to let them know we can get our dog 2 single nuggets, only two. Not two things of nuggets. We went to pull up, get our food, someone gives us our food, we went to get a free frosty since we bought a boo book, I was trying to explain to this female that lady in the back said that we can get two nuggets for our dog, she said “this is for a free frosty” I tried to explain to her just two single nuggets, she continued to talk over me not letting me explain the full scenario and was yelling over me then said”I’ll give you guys the nuggets this time but just know for next time” again, I was trying to get out that we were told two single individual nuggets. She also talked to us like we’re stupid with the boo book. I thought customer service was a thing, apparently not. She also would walk away as we were talking to her after she asked us something. It doesn’t take much to actually hear and pay attention to what others are saying.
Extremely slow service, inside and drive thru. Order is sometimes incorrect, depending on time of day. A few employees including one manager are downright rude. The food is usually fresh. Recommend ordering on app.
This was the best wendys experience I've had in a long time. Food was hot and good and the men at both windows were very nice.
This is the worst Wendy's in Northern kentucky. The staff is the worst the food is the worst please people if you're reading this do not go to Cold springs Kentucky Wendy's!!!!
Quick Facts About Wendy's
Today
Opening Hours
| Monday | 06:30 AM - 12:00 AM |
|---|---|
| Tuesday | 06:30 AM - 12:00 AM |
| Wednesday | 06:30 AM - 12:00 AM |
| Thursday | 06:30 AM - 12:00 AM |
| Friday | 06:30 AM - 12:00 AM |
| Saturday | 06:30 AM - 12:00 AM |
| Sunday | 06:30 AM - 12:00 AM |
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