Wendy's Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
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Dine-in
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Breakfast
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Lunch
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Dinner
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Counter service
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
Crowd
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Family-friendly
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Groups
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Best WLM Reviews
Went to Wendy’s on Broad Street in Sumter, SC and the place was disgusting. Trash everywhere…I was scared to look at the bathroom. They didn’t have ketchup cups had to use lids. No Napkins. Husband cannot have cheese and his burger had cheese on it. My son didn’t want pickles and onion and we asked for it to be plain and it had onions on it. Their place is gross but they are worries about my son climbing on the back of the booth. Come on. Check your priorities. CLEAN YOUR RESTAURANT! Do better!
This place was good once, back in 2016 or so, it has gotten worse since. Rude folks that don't seem to want to be there, got the order wrong the last 3 or 4 times I've been there, worst chicken sandwich I've had in sumter, ever, will not go there again. I keep having hope it will change, but I keep getting proven wrong. They need to tear it down again and let something decent get put there, or sell it to someone who gives a care.
I used to love Wendy’s but lately they’ve been doing a really terrible job as far as customer service goes. All I wanted was a bowl of chili after a stress filled day at work. The Broad Street location did not have chili, so I CALLED AHEAD to this location and was straight up LIED TO by the employee who took the call. They told me the location had chili but when I arrived the girl in the drive through told me they did not have it.
I do not appreciate being lied to and having my time wasted. I definitely do not support any business that feels it is okay to allow your employees to lie to and mislead customers.
The restaurant exudes a palpable sense of neglect, with service that drags along at a crawl, leaving patrons to twiddle their thumbs as they wait for even the simplest of orders. Tables are often sticky and unkempt, bearing the remnants of previous customers, while the overall atmosphere feels more chaotic than inviting. It’s evident that the owners rarely, if ever, check in on their establishment; the lack of attention to cleanliness and efficiency speaks volumes. Diners are left wondering if anyone truly cares about their experience, making it a place best avoided for those seeking a pleasant meal.
Fast food this was not. I usually prefer Wendy's for drive-through hamburgers, but today was disastrous. My family went to the Wendy's drive-through after grocery shopping on Sunday for a late lunch at about 1:00 PM. We thought we would mostly miss the church crowd slowdown. We initially got in the drive-through line and waited for the cars to move.
After a few minutes of not moving, my wife thought she'd save some time, and she had time to download the Wendy's app, create an account, take orders in the app for a family of four (including two indecisive, picky-eater children), and pay before we even made it to the speaker menu.
It took about 20 minutes to get to the speaker menu, and it took another 10 or so minutes for the drive-through cashier to acknowledge us. We told them that we were picking up a mobile app order, and we were directed to the second window. We got to the second window, and we weren't acknowledged for another five or so minutes.
When acknowledged, the cashier handed us our bags of food and our drinks while at the same time saying, "We're out of the kids apple bites. Can I get you something else." Though the lack of apple bites wouldn't have fully deterred us from choosing Wendy's, it definitely felt that there were multiple opportunities to inform us that they were out - maybe 1) within the app while ordering, 2) when the team member reviewed our order when we checked in at the speaker menu, 3) once we arrived at the second window before the rest of our food was ready and bagged.
When asked if there was something else they could get us, I asked for a refund. We had already paid for the apple bites, and we'd been waiting 35 minutes for them. I'd prefer a refund rather than a replacement that we'd have to wait for while the rest of our food gets cold. She said, "I'll have to go get my manager." Another five minutes goes by, and instead of a manager and a refund, she passes us a container of apple bites. I don't know where she got them or why they were out of them five minutes ago, but inconveniently they found some. We then asked if they had another container for our other child's kid's meal, and she disappeared for another five minutes. A second container of apple bites in hand, we left for home to eat our now cold food after sitting in the drive-through for 45 minutes.
Aside from the cold food, they also succeeded at getting my and my daughter's burgers wrong (I ordered a Dave's Double and received a single, and my daughter ordered no cheese on her burger and got cheese). Waiting a long time and eating cold, wrong food is probably against the core values of Wendy's restaurants.
To add insult to injury, when I tried to use the app to live chat with Wendy's customer service, no one ever joined the chat. We then called the support number and heard the recording that customer service is closed on Sundays. It seems like that information could have been posted within the app, at the minimum.
Do not recommend.
My order was accurate. That was most important. The drive-thru moved a little slow, but it was a Friday night, so, not too big of a deal. The Biggie value meal for the cost is always a good choice.
I’m incredibly disappointed with my recent experience at Wendy’s. The service was painfully slow; I sat at the speaker for what felt like 15 minutes before anyone even took my order. When I finally got my food, it was a huge letdown. The fries, which I usually love, were cold, and they gave me the wrong sandwich. To make matters worse, I didn’t realize the order was completely messed up until I got all the way home. I was so frustrated—I really didn’t want to go through the hassle of waiting again. This was such a letdown.
I am sure it is not always like this, but when I went service was slow. Meaning so slow that I could have made my order went to a store real quick and come back. Was waiting a half hr to almost an hr for my order. On top of that some items were either wrong or forgotten. But the staff there is very friendly and kind as they handed my order. This place is not like any I have seen. Inside is very lovely and inviting. Will return
Quick Facts About Wendy's
Today
Opening Hours
| Sunday | 06:30 AM - 02:00 AM |
|---|---|
| Monday | 06:30 AM - 02:00 AM |
| Tuesday | 06:30 AM - 02:00 AM |
| Wednesday | 06:30 AM - 02:00 AM |
| Thursday | 06:30 AM - 02:00 AM |
| Friday | 06:30 AM - 02:00 AM |
| Saturday | 06:30 AM - 02:00 AM |
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