Wellstone Health Partners Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
Wellstone Partners Clinic- ORTHROPEDIC
I recently broke my ankle in May in killeen and I had already moved to Austin to be closer to work. Unfortunately most of the doctors were booked in Austin for an orthopedic so I decided let me just find someone in Killeen and drive a hour away with a broken ankle Everytime I need to follow up. Why not? Anyhow I could tell right off hand that staff wasn't efficient and really just wanted to get rid of people fast as they can no bedside manner. I had to call at least ten times to even make an appointment. No follow up call was made for me to confirm but when I arrived it stated I did by who I don't know. Upon my arrival I call at least 20 times walked all the way down the hall limping on a broken ankle and the office is temporarily closed. Walked back to ask someone only to find out they are now located upstairs. If a call back was done I assume they would of told me this or put a sign up front. I think that people that are going to see an orthopedic would be given some type of notice. I asked the lady why the phones were not working. She said they do we just get 75 calls a day and we can't answer them all. Oh woww and this is a place of business. Seen the Dr he wasn't as thorough. The visit lasted all of 5 mins he didn't do his own X-rays but the X-rays from the ER and reiterated what they said and hurried out the room. Maybe today was a busy day. I came back brought my FMLA paperwork and it stayed there over a week because I was told 3-7 business days. Of course I called at least 10 times a day after still no answer and I had to drive from Austin to see what was the hold up. The MA comes out and states someone had just put it in the tray and no one told her anything..I had to wait at least 3 hours and got it at my expense. Now I did get a return to work letter but my employer did not accept it so now I have been trying to get everything that they want and I'm having the same problem. Granted the second visit was better and luckily I'm being released. I'm not going to say J Cohn is a bad Dr by far but his staff and that office are not following through with things they need to. I would say it lacks professionalism and courtesy and it could very well be a good place it just seems like they do what they want and do not care about the needs of the business.
I want to say I am very happy to April that works for Dr Asghar, she is the sweetest young lady. She has always helped my mother and I more than she should. She works very hard and is so very polite and loving and all of the ladies that work for Dr Asghar are very sweet. Thank you for being so special in our lives. This is C Eaton ????
This place is AMAZING! From the time I walked in the girls at the front desk made me feel very welcomed. I seen Nurse Bailey omg she is wonderful. She listen to Everything I had to say and all my concerns and we discussed it all. She made sure I was RX the proper medication that I needed. I love this place so much and only been here 2 times so far I made my husband go. He seen Dr Wilson. He was amazing also he actually listen to what my husband had to say and made us feel like he cared. I highly recommend this place. Great job wellstone for hiring these amazing caring people.
I do not leave many reviews, but I feel compelled to share my patient experience with Wellstone Health Clinic in Harker Heights. I visited Dr. Cohn at the Orthopedic Clinic on December 4 to address acute pain in my feet and ankles. I filled out paperwork with my Patient Information and medical history. I also provided my healthcare insurance information. I met Dr. Cohn, and he seemed nice and provided a thoughtful diagnosis to my pain. He told me that he was going to prescribe an MRI on both ankles so that he is able to assess the best treatment for his diagnosis. A few days went by with no call from Longhorn Imaging. Longhorn let me know that they never received an MRI order from Dr. Cohn. On Dec 15, 2023; I called Dr. Cohn office again, to check in on the status. The front desk receptionist by the name of Carolyn told me that she needs to speak with the MA to get a copy of my paperwork because my information was not in the system and that she will call me back. I never received a call back. I called back on Dec 16, 2023; and Laura answered the phone and I shared with her my desperate situation to get an MRI completed and get proper treatment. Laura's reply was curt and told me that she works half days and is off next week and then silence. Laura's tone and attitude was felt over the phone call, and it is obvious she had no empathy with my pain and patience needs. I had no idea how to react to her reply for assistance in getting an MRI order. She told me that my information was not in the system and that she needs to track down my paperwork that had my sensitive patient information on it. I waited a few days and Calle back on Dec 18 to the office. Willy answered the phone and told me that my paperwork is with the Dr Cohn's MA (Katrina) and that he needs to transfer me to her voicemail. I was transferred and left a voicemail. There has been no call back. It is obvious my paperwork with my patient information has been lost and compromised. I am pretty sure this is a HIPPA violation and that Wellstone Health Partners needs to be held liable with losing and compromising my patient data information. That is another legal matter that I need to address. Either way, Dr Cohn never sent my MRI order to Longhorn, and his staff has also compromised my patient information. This entire patient experience has become larger than just a doctor not doing what he was going to do. This is a legal matter with patient information being lost and no one accountable to the patient documents. I strongly not recommend Wellstone. Their staff is poor, has no patient empathy, and zero professionalism. I recommend you consider another provider service or health system that actually has more accountability.
The worst place I ever visited, they didn't use my insurance even though I provided. If you can't do your job not sure what's the point.
After my next appointment will probably never be returning……I have been coming here for a while and I truly loved the place and the environment including the people my primary care provider I’d Dave Webster who I have only seen a hand full of time other than that I seen Nurse practitioner Delisa Bailey. And I truly like her she has been the on black care provider I have found to take my concerns seriously I reached out to her yesterday 13 September 2023 and asked could she right me a letter regarding my arthritis and she said she could be not because upon checking my records that information was not noted and I ended up calling the office today 14 September 2023 I explained to the receptionist the issue and I asked her could she checked the records and see what’s going on or why that information was not in my file she placed me on hold but it was when she came back that was the issue she stated to me “ Nurse Bailey had already told me no so the answer is still the same there’s nothing we can do for you"
I was taking back by her tone but nevertheless I corrected her because I never asked her to ask Nurse Bailey for a letter she had already told me no that’s not what I asked you why wasn’t that information listed in my medical and they made me to feel like I was lying because they said Dr Webster had no record of that and that was very shocking cause I asked so who was I providing my information to that was writing it down and where did it go the receptionist beings to cut me off and that’s when I proceeded to get pissed because why are you speaking over me and why isn’t my medical history being properly charted when Dr Webster had proscribed me meditation for my pain and specifically asked him for a medication that had minimal
side effects because I had take any type of narcotics or close to his that is why he prescribed me Celebrex but apparently there’s no record of that information and that’s beyond me because how was I provided medication without. The diagnosis being charted and I feel like that’s something I have a right to be pissed about instead of understanding where I was coming from she constantly telling me how she can’t right me a letter girl I don’t need the letter anymore my concern is not the lack of medical charting and I guess actual proper physical exams because after have 1 or 2 physical exams and maybe 3/4 Pap smears being naked in-front of these people no one noticed or charted the surgery that I had in 2016 on my ankle do to breaking it I limp when I walk from time to time when the arthritis gets really bad and the scare I have on my left ankle as well my ankle is as big as an apple
This componey looses blood labs and then wants to charge you a second time to take another blood draw these people are crooks they set appointments so far out and then when you get to that said appointment they lost all your information and test results especially gastrology I do not recommend these people to take care of your health and furthermore don't waist your money on people that loose test results and don't keep you informed your health depends on it. They are nothing but a bunch of crooks
I chose Wellstone through my insurance primarily because this clinic had black Obgyns. I called the clinic Monday April 4th around 1pm and reached I assume a receptionist who took my information and let me
know the office would call me back to schedule an appointment. Tuesday around 10 am i missed the call but did attempt to call them back twice from 2-3pm with no answer. I called back again on Wednesday at 1pm with no answer but I did leave a voicemail this time. Wednesday around 3pm i called again from a different number and a woman finally answered to only have her tell me she can’t reach the clinic and would send them a message to return my call. Thursday I received no phone calls nor did I attempt to call this clinic. Very disappointed because i wanted someone similar to me be my prenatal care provider. I shall be seeking care from another office.
Quick Facts About Wellstone Health Partners
Today
Opening Hours
| Monday | 08:00 AM - 06:00 PM |
|---|---|
| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 06:00 PM |
| Friday | 08:00 AM - 05:15 PM |
| Saturday | Closed |
| Sunday | Closed |
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