WellSpan York Hospital Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Crowd
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LGBTQ+ friendly
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Transgender safespace
Other
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LGBTQ+ friendly
Best WLM Reviews
Our mom was taken by ambulance for a possible coronary event. Six hours so far, four in a waiting room, two in another area and has yet to see the doctor. My sister had to hunt down nurses for any information, they were waiting two hours for a urine sample that they never requested from her. It's now midnight and the only reason we know any test results is because I'm checking on the app. My mother had to threaten to go AMA before a she finally had a DR speak to her
This is neglect in every way possible. If your life depends on a minimum level of care, go elsewhere.
Unless your injury is minor I would not recommend this hospital. Had great treatment for emergency room visits but they treat cancer patients, stroke patients, and those with heart, or lung conditions poorly. They show little to no care for patient comfort, and provide minimal information with families, even at the patients own request. It is best to send family with cellphone and charger even if they are severely weak, as it may be the only way of contacting them. Even if they ask the staff to keep family informed, or even for pickup.
I was told I needed to help my grandfather to his feet and help him dress as he was to ill to do so himself, but was scolded at the pickup for trying to enter as he was to brought out to me. Staff was not understanding even after I told them they directly told me minutes ago he would need help. After half an hour of waiting and about 3 attempts to enter before being told to wait in the car, I finally just passed the employee telling me to wait and checked with the lady at the front desk. She then informed me yes he is waiting and I should have been there sooner like I said I would. By the time I got there he stubbornly got himself dressed and was shaking from the pain.
I sincerely say for anything other than like broken bones, you go to another facility if you can safely make the longer trip!
If ZERO stars was an option that's what they would get. My niece was having headaches since Sunday with an elevated blood pressure. She went to this ER to be placed in the hallway...without a means to alert for help unless she yelled out (Safety concern). They did not keep her informed as she kept telling me she didn't what was going on. I live in another state so I could not be with her. I asked her if she wanted me to call her so we both can speak with her nurse or provider and she said yes. I called and she has to wait until someone came by (happened to be her nurse). She told him that I wanted to talk to him and he said "what does she wanna talk to me for?" So I proceed to voice concerns of lack of treatment as she has only received Tylenol and no workup except for bloodwork. He tells me he is not the doctor and cannot order anything. I asked to speak to her provider and he said " no I'm not gonna do that." Shocked I ask why not and he said "I'm to busy to do that." Well needless to say that is when I revealed that I too am a provider and the concern that he is denying appropriate communication regarding patient care. My niece said her phone was dying and said she will provide them my number. I called back to speak to the charge nurse to make a complaint and the person who answered for the emergency room tried to excuse the nurses behavior citing HIPAA. I explained I understand and this does not apply to this situation. She then tells me that the charge nurse is not available at this time. I informed her that I wanted to inform her of the unacceptable behavior from the nurse and she said "don't you think it is inappropriate that you want to ream someone out that had nothing to do with the situation?" I told her I was providing a courtesy as I intended to reach out to patient relations to file this complaint and what she just said was inappropriate. She then hung up on me. They discharged my niece WITH OUT and further workup. She calls me today and said she had a telehealth with her PCP who was also concerned about the lack of workup for her given her history. My niece said she felt they discharged her quickly because I called asking questions. She even overheard the staff talking about me when I called and the nurse said to them I'm not talking to her and I don't care who she calls. I tried to call patient relations today and the person didn't know what that was. I explained I wanted to make a complaint and was placed in the care line which I was on hold for about 30 minutes before it disconnected. There is not accountability it appears when reading the complaints. There is no feedback or response from anyone. Disappointing
If your not white they wont prioritize you. My friend got laced and drove herself into a wall, they threw her blood out which was the only evidence they had to see what was in her system. They did not treat her as a dui or high risk. Treated her like nothing . That was 2-3 years ago, last year my bestfriend gave birth to my godson , she had good nurses on her team but also had nurses with no patience and talked crazy to her. Fast forward to this year my mom od and they didnt pump her , didnt give her a narcan or anything , they made my dad go back to her vehicle and find her pills , which at that point if it was a serious drug she couldve been gone. They have absolutely no urgency, no customer service skills. York hospital has failed me and my family/friends way too many times, i will absolutely never go here ever.
I have been in other hospitals. I think this one is the best. I was in two times in the past couple weeks. The nurses in there are so nice and caring and doctors are also great. Today I I had an outpatient surgery and the people on that floor were fantastic. I really enjoyed my visit there.
The staff at York hospital guided me through a major surgery on November 25th. I'm not new to surgeries and entered with the confidence of knowing that the people involved had my safety, wellness, and comfort as a priority. Watching this staff deal with life and death situations, leaves me with the utmost gratitude and respect. Also, they offer a ketogenic diet meal plan so I could continue to control my blood sugar! The food was very good!
Never go to this or any other WellSpan hospital if you value your health. I was taken into the hospital for a simple 15-minute procedure which they turned into a multi-day event so that they could make some more money. When I complained about it, I was kicked out of their hospital and given no medical treatment. They are animals. They are less than human beings and they need to be put out of business. I am contacting an attorney so hopefully I'll help jump start the process. Save yourself some heartache and go to one of the many other hospitals in the area as long as it's not in the WellSpan group because they don't care about you at all
I’m admittedly a small sample of one, but I was totally impressed with the experience of being a patient at WellSpan’s York Hospital today. The staff was super friendly, professional and efficient and I was processed quickly through the emergency room, into X-ray, etc… all with great speed, professionalism and efficiency. I hadn’t been here in years (fortunately) and they have obviously redone their systems. First rate.
Quick Facts About WellSpan York Hospital
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