WellSpan Urgent Care - West York Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
Amenities
-
Restroom
Planning
-
Accepts new patients
Best WLM Reviews
Had such a great experience here! From the lady at the front desk helping me check in and registering my son since it was his first visit, to the friendliness and attentiveness of the staff, there was all around a welcoming and caring atmosphere here. Tori, the MA was so personable and patient working with my two year old who wasn’t feeling the best, and the CRNP I had seen, Natalie, was so thorough, attentive and patient as well, did such a great job helping my little guy out. They were very easygoing, informative and made our visit comforting and successful. Thank you again!
We have had both good and bad experiences here. Wait time usually isn't too long.
The good vs bad experience is entirely dependent on staff. On a most recent visit for an acute illness the staff was rude and unwelcoming and a doctor refused to provide a note excusing a student from school for a contagious infection (expected the student to return to their shared dorm the same evening and to class the next day despite not enough time to be on antibiotics to clear the infection before doing so, no consideration to pain levels for this decision either). They also did not explain medication instructions fully and after consulting with our pharmacy we had to call for clarification. We did not ever receive a call back with instructions.
We have had a few other visits here with wonderful providers and staff have been lovely. Not sure what the difference was this day but it was stark. I want to be empathetic of burnout levels but at the same time people (including the staff!) deserve to be treated with compassion and respect.
This has to hands down be the worst experience and the most unprofessional doctor I've ever had. The reason for being seen was my allergic reaction to a bee sting. Not only did she down play the whole thing, but she gave meds right in the office. I tried explaining to her ive been through this before and tried hinting at what previous competent doctors have done in the past. No today my hand hurts worse than ever and is swollen so bad I can't bend my wrist of fingers. So not only did I waste me time yesterday, now I need to go to another doctor today to actually get help. I never want to get in the way of someone's livelihood, but the doctor I saw yesterday deserves to be fired. Being a doctor should be the one job your not allowed to be a dirt bag. If anyone sees this you need to get rid of that doctor before u have a law suit on your hands.
I have been there several times for my teenage son & myself. Each time the staff is courteous and has been very upfront about the amount of wait time. The diagnoses that we have received in multiple occasions were accurate with what our PCP concluded, as well. Staff have always been so nice to us and helpful with any follow up questions about continued care.
Excellent location near the Rabbit Transit bus and Walmart. Quick times to be seen. Everyone is here is very friendly and attentive to concerns and questions. I was seen here several times by several different nurse practitioners. The type of health insurance which I used varied from capital blue to blue cross.
Tell me why I had a doctor here argue with me that I had an ear drum in an ear I literally had surgery on and they removed it…
In case you want the dialogue:
Me: yeah, I know my ear looks weird and red, I had my ear drum removed years ago so there’s a lot of scaring.
Doctor: no it looks like you have an ear drum in that ear…
Me: that’s literally not possible!
Like what kind of people do you hire here?? How am I supposed to trust these nurse and doctors to properly treat me when they can’t do a simple thing like notice there’s no ear drum in my ear!!!!
Today was my second experience at this location. Both of my children have been seen here and were well taken care of. The staff, nurses and doctors were all extremely nice, helpful and attentive. When our pediatrician doesn’t have openings for a sick visit this urgent care is the only place I’ll bring them. Thank you!
I have been vomiting for 4 days, so I decided to go get checked out here on my lunch break. With my only symptoms being constant vomiting, it's such a broad spectrum of what could be the cause. However, instead of just dismissing it as a "stomach bug" and sending me home and collecting my copay for the visit (as most urgent care would do) the nurse practitioner Natalie Preston ran multiple tests and really went above and beyond to help me figure out what's going on. Despite the fact that there were many other patients, they didn't push me out the door to turn over the room. Her and Nikki worked so quickly and professionally together to get all the tests ran and as much info from me as they could to help me get better before I left so I wouldn't end up in the ER later. I can't thank them enough for being such a great team! From the front desk to the back end, I had a really great experience and would highly recommend this office.
Quick Facts About WellSpan Urgent Care - West York
Today
Opening Hours
| Monday | 08:00 AM - 08:00 PM |
|---|---|
| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 08:00 PM |
| Sunday | 08:00 AM - 08:00 PM |
How to go there