WellSpan Urgent Care - Waynesboro Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
Best WLM Reviews
Earlier today I got my TB shot checked and completed my physical for a new job. Urgent Care made things harder than they needed to be. There was supposedly an issue with the paperwork when my boss and I knew there wasn’t! Also, I will add that regardless of whatever WellSpan says? My boss has the right to start me whenever. Funny that the way their Urgent Care staff were talking that it seemed to me they were claiming I cannot start until certain things get completed. Ya see this is the problem with a lot of places especially within doctors offices and especially under WellSpan…you all should be trying to make our lives a little bit easier by quick and respectful service while ALSO BEING PROFESSIONAL. My boss is my boss and Urgent Care has nothing to do with my job. They wasted my time having me wait like an extra 15-20 mins. My new boss seems really cool, assertive, and vocal just as I am and this isn’t the first time she’s been through this nonsense with this location. I’ve been a PA resident for over a year now and the common theme/opinions I get from people is that WellSpan sucks especially the Waynesboro locations. Yes I said locations! Primarily the Hospital and the Urgent Care. Unprofessional, lazy, and rude. Personally, I thought Wendy was extremely condescending, short, and rude. For example, “Why don’t you read the paper and tell me what it says?” while afterwards stomping out of the patient room like she’s mad. See, service like that is unacceptable. Yeah wow that’s some high quality service right there hahaha. Absolutely ridiculous and the other staff were just as bad other than the lady at the front desk and the nurse practitioner. Incompetency seems to be the common reoccurrence within the umbrella of WellSpan. Meritus’s waiting room in the ER is awful, but at least their service isn’t too bad and they try to get you in as soon as possible. That goes for their other locations as well! Hopefully WellSpan gets shutdown somehow in the future or at least bought out because their awful. Seriously just terrible. These people are probably getting paid well too especially their doctors and haha I could do their jobs better than they can! Especially common sense things like being kind, patient, and respectful while going the “extra mile”.
This urgent care is a joke! I brought my 9month old in who had a high fever for 2 days (despite medication) and a variety of other symptoms. While I was seen right away I was rushed out. The NP barely looked at my child, talked over us when we tried asking her questions and wrongfully diagnosed my child with an ear infection and prescribed very strong, very high dose of an antibiotic. I took my child to my pediatrician the next morning since i did not feel comfortable with the care my child was given and found out he had NO TRACE of an ear infection, and was even asked by the doctor why my son would have been prescribed such a strong antibiotic. It made no sense. I will never bring my child back there again. No parent, or patient should have to worry about not getting proper care when seeing a health care provider. This is unacceptable!
This is going to be a two part series. For my other (eventual) review, please consult Dr. Jacqueline Fogal's page. These reviews are for the staff of these two places, Dr Jackie was on maternity leave at this time. I do not hold her at fault for any of these preceedings. I also had amazing nurses and techs along the way.
Onto the show.
I arrived here in the late afternoon hours with my father on September 18th, 2024 after having had some dental work done that morning. I was in considerable, nigh eyecrossing pain. My first thought? Call the dentist who did it, they closed at 4PM, at that point, my horror was only just starting. I was greeted by a message to go to the nearest ER or urgent care or call the dentist on call.
I chose the urgent care. I'm still half numb from the morning but I'm increasingly not, the pain is radiating from the bottom of my jaw to under my ear. Nowhere near the dental work. Nevertheless, a railroad spike through the hinge of my jaw would have been a mercy. I was in tunnel vision pain. I consulted the check in nurse, I waited a few minutes with the dull ache thrumming in time with my heart slowly becoming someone trying to make a three point turn in a Buick in my mouth. It hurt. I'm a redhead. When I say it hurt, it hurt.
I was taken back quickly enough but promptly taken aback when the CRNP came in and told me that they were unable/not allowed by Pennsylvanian law to administer any sort of pain medications for such things. My already unhinged jaw hit the floor.
They then suggested I contact the dentist who did it and that I may need a root canal, disregarding the fact that, by now, I had told roughly five medical professionals that the pain was not the tooth that had been tended that morning.
This was also the THIRD TIME someone in this nightmare insinuated I needed a root canal.
I'm aghast at this point and seeing red. After some curt thanks, I left. My ire is boot not meant for the urgent care here as a whole but it has tainted my experience regarding them permanently.
My issue was addressed eventually, roughly an hour later, by another dentist. Who concluded that by the location of the pain, the dentist (not the one who ultimately resolved my woes) had not only successfully hit the nerve in my tooth (a cold-sensitive numb spot that lasted +10 days) but they also had injured the muscle that starts below your jaw on both sides and ends at your earlobes. I had a Charlie Horse muscle cramp/spasm in my jaw. Simple as.
But my question now is if I had gone in with a broken toe, would they have advised amputation of my leg at the hip??? Oh, and with no pain medication either!!! The agenda seemed to be pressure me into a root canal and disregard what I was saying at all costs.
I was unheard and medically gaslit. I followed the instructions put to me and I was, in ways, punished. At least I feel very much like I was.
The dental issue itself stopped being an issue about two days later, the spasm is only just letting up two weeks out. No thanks to going here.
We've had great experiences here. Sheena is an amazing provider, we've seen her twice-- she's very thorough and caring. The nurses and staff are very kind as well.
I went to urgent care this morning at 8 am.I have seen the other reviews posted here.My experience was fantastic.From the person that took my information to the Doctor's assistant's.Very friendly,and concerned about my problem.They listened to me,fixed my ear,(impacted ear drum) and I was feeling great again after a long night worrying. They are terrific.
I would not recommend going to this urgent care. I was seen 5/5/24 for bronchitis. I was given a steroid shot and 2 nebulizer treatments. No antibiotics to get the infection out of my chest. I was asked if I had a machine at home and I said yes as I had been doing treatments prior to being seen, was told they would call me in more abuterol and inhalers which the provider did not. I called today to see if they would call in some for me as I used my last one last night and was told to see my primary. They failed to realize they were supposed to call them in along with the prednisone. I will not be returning to this facility because they do not care about their patients!
I absolutely love the staff at this Urgent Care ???? Bathrooms and exam rooms have always been clean when I've visited.
Honestly, no one likes going to the doctor, let alone urgent care. And typically when I arrive here, the people at the front desk are always so rude and so grumpy, not the case for me today though. Aubrey was very sweet, no attitude, offered me more assistance if I needed it before I was called back to the room, made conversation with me, she was very very sweet. Truthfully hope that she is always here when I show up from now on. Made my visit better. Thanks Aubrey, hope you get some recognition for this!!
Quick Facts About WellSpan Urgent Care - Waynesboro
Today
Opening Hours
| Monday | 08:00 AM - 08:00 PM |
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| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 08:00 PM |
| Sunday | 08:00 AM - 08:00 PM |
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