WellNow Urgent Care Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
Best WLM Reviews
This is the best urgent care facility I’ve been to. Staff is knowledgeable and kind and with the ability to make an appointment, you’re in and out quickly. Paige, NP was wonderful! Thanks for taking great care of my son and me.
Efficient and friendly. From the front desk to the N.P. and everyone in between, I was impressed by the kindness and care I was given. The waiting area is comfortable (not that I waited long) and offers beverages, if you so desire. The exam rooms look clean and they have a display monitor in the room that shares interesting information. I would (and have) definitely recommend.
I received expert care for a broken bone in my ankle. Everyone was polite and the service was provided in a rather efficient way. I needed x-rays and the technician was called to the site. I waited but a short time for the pictures to be taken. Excellent suggestions for continued support or given. I got experience overall
I was genuinely shocked with the friendliness of every staff member working here! From the initial experience with checking in, to the nurse taking vitals, to the PA that talked to me about my condition, everyone was beyond friendly and compassionate. I wish my Primary's office was half this welcoming. Highly recommend this location for any urgent care needs
Wonderful place to go. There wasn’t anyone in the waiting room. They had coffee for us clients! Everyone was very nice, and I was in and out in a reasonable amount of time. I also enjoyed the tv’s with fun facts as well
I have used WellNow for many years and have always been impressed with their care and timeliness. However, I was very disappointed with my interaction during a visit on 10/19/24. The PA, Heidi, came across as demeaning and interrupted me numerous times during our interaction. I came into the appointment with a clear idea of what was wrong and upon explaining the treatment that worked best for me in the past, she seemed to question my motives and understanding of my own body. After listening to my lungs and presenting symptoms, she had to admit that the treatment plan I mentioned at the beginning of our visit was probably the best route, despite her raised brows in the beginning. Overall, I felt this interaction greatly lacked compassion and patient-centered approach. I wish she would have heard me out before interrupting and reprimanding.
Update: Its cute how they respond saying they want to address your concerns but when you take the time to write an email as instructed, they totally ignore it. It has been two weeks and I am still waiting for my refund or a response to my email.
First visit for stitches went fine - staff was nice, though their sign in system is not user friendly. Front desk attendant told me I was out of network, but then said my visit was only $80 - she was nice & helpful. Great! Next visit to get stitches removed, I had a scheduled appt and still had to wait over 45 min. I also had to enter all of my information again into their system. I was only there a week ago? Then I received a bill saying I owed $240. This was unexpected, but fortunately I am in a position that I can pay the bill. Then, my credit card was charged twice when I paid through the online bill payment system. Now, I have been on hold for 30 minutes and going to try to resolve this billing issue. Ridiculous!
Just got off the phone - first i was told a credit had been issued on my account, I asked for a date because my credit card company did not have a record of a credit being issued. Then she said she would credit my account but was unable to give me any sort of confirmation number, email or anything - or even a date it would show up. So after spending over 30 minutes on the phone I am supposed to trust that at some point in the future I will receive a credit? I can only hope.
I loved the ease of booking an appointment in advance. There was zero wait time on a Saturday morning and the staff was friendly, kind and knowledgeable. I would highly recommend WellNow to anyone in need of an urgent care visit!
Quick Facts About WellNow Urgent Care
Today
Opening Hours
| Monday | 08:00 AM - 08:00 PM |
|---|---|
| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 08:00 PM |
| Sunday | 08:00 AM - 08:00 PM |
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