WellNow Urgent Care Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
Best WLM Reviews
I had been exposed to Covid and strep and was dealing with really painful symptoms. Thankfully it was just a viral infection.
I was welcomed quickly by friendly staff and Julia as well as the tech (I forget her name) were very friendly and listened to my concerns and gave me the tests I needed based on my symptoms.
My Family and I have always had a positive experience with WellNow on Lyell Ave. It’s comforting knowing great care is as accessible as what they offer!
It was very nice to be able to get prompt care and get in and out under 30 minutes. The staff was great and the doctor who was on staff was awesome. I did make appointment online which was very easy to do. Thank you. Feeling better already!
Wait time was rapid in waiting room, forms was long but manageable. Wait time in room wasn't long, results of test was quick. Doctor Andrew bedside manners was excellent, pleasant spirit, welcoming and understanding informative.
Thanks
WellNow’s whole online reservation system makes things quick and easy for those of us living further out. Even for walk-ins, if they can’t be fast, they let you know who can. When we came in for my sprained ankle, the receptionist told me what the wait was like (about 2 hours), but also added that if the doctor thought I’d need an X-ray, they’d be sending me to their Gates location, anyway. If they were slow, too, we’d also be close to the big hospital in Rochester by then. Either way, she could take out our appointment with her location so we could save time elsewhere, so we did! We set another appointment online on our way in, and the moment we arrived at the Gates location, their receptionist came around with a wheelchair for me. We were in and out within 20 minutes!
I recently took my sick child, who had a high fever of 103°F, to this urgent care, and our visit was incredibly disappointing. Despite having been there several times before, they had no records of my child which is waste of time.
To make matters worse, the nurse did not greet us and spoke in a very dry manner, making it feel like we were inconveniencing her. She didn't even take basic measurements like oxygen levels or pulse, which is unacceptable for a child in distress. It felt as if we were intruding on her personal time instead of receiving proper medical care.
When the doctor finally arrived, they claimed my child had good oxygen levels and pulse, despite the fact that these measurements were never taken.
After conducting some tests, blood came from my child's nose, and they informed us that they needed to redo the test because results were unclear.
This was not my first negative experience at this facility. The lack of professionalism and care is concerning, especially for families with small children. I cannot recommend this urgent care to anyone—look for better options if you care about quality care for your loved ones.
I love the convenience of making my appointment on line and picking a time to be seen. I check in when I arrive and they get you right in. Very friendly staff and they review everything ! I would highly recommend Well Now on Lyell ave
We're an out of state company...sent an applicant to this facility for a drug screen. All communications are AI prompted no one answers the phone/ calls back. When you try to contact WellNow Support to try to find out what is going on with drug screen results they DO NOT RESPOND. Save your money and time and find a reputable Urgent Care facility. This place is not ideal and Unreliable. We will NO LONGER be using any more WellNow facilities due to the nature of the way they conduct business. This is not the first experience we've had with this company. Same experience in another market where you have to jump through hoops to speak to someone or get information in order to hire candidates this slows up the hiring process for us tremendously.
UPDATE: After submitting this review a fax came through our fax machine literally within the past 5 minutes. It took 13days for us to get these results. Because we weren't able to reach a person/representative willing to assist us, company system negligence on this matter we had to have the applicant re-screened at another facility. Which cost our company more money. Your automated service/system is NOT beneficial for your customers or your establishment at all. Thank you. We wish you guys the best and hope that you will rethink things and how you handle your phone systems & communications the process is not customer friendly at all. (7/19/24 10:01am est fax came through)
I have had to use the Urgent Care services here several times recently and have been impressed each time.
The staff are very friendly and courteous, and the providers are very knowledgeable and caring. They make sure you understand what the problem is, and how to treat it properly, and that you fully understand what follow up care should be done.
They also make sure you have correct prescriptions and/or equipment to do what's necessary to treat the injury/illness, and that you do contact your primary care provider after being seen at Well now.
My only complaint is that the doors are not very handicapped accessible and are quite heavy for someone with a cane or walker.
I do refer people to WellNow for care
Quick Facts About WellNow Urgent Care
Today
Opening Hours
| Monday | 08:00 AM - 08:00 PM |
|---|---|
| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 08:00 PM |
| Sunday | 08:00 AM - 08:00 PM |
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