WellNow Urgent Care Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
Best WLM Reviews
The one star missing, represents the physical plant, and the smallness of the waiting room… Less than 6 inches between patients and only a 10 seat waiting area. Not adequate for the location. No ventilation noted, however, the slushy machine and children’s video game were well placed and actively in use. Priorities much? This is a second visit in two weeks, and I was put in the same waiting room (#3) with chipped paint. No idea if it is lead filled or not. Still, the clinician herself couldn’t have been more professional. I was given a respiratory treatment for a lingering cough, post 2wk old, pneumonia diagnosis. The nursing staff was lovely, and surprise! I was actually handed a discharge note and follow up instructions, completely missed, post first visit two weeks ago. A missed clinical standard. The front office staff were clearly busy, not overly friendly, and neutral. I observed they were friendly and outgoing if “you” are outgoing and friendly to them. If you’ present quietly, reserved, ,not outgoing, because you do not feel well, obvi your problem, not theirs. That didn’t feel wonderful. Not a great impression. Another zinger - Every. Single. Time you visit Wellnow., because there is no returning patient data retained in their app, You must t“re-register, update your insurance information, and scan your ID , before you can be seen. They have no app or user interface, database, or option for patience to create a profile that you can visit again and again without having to waste time entering yourself as a brand new patient every single time. And sometimes, you have to “wait“ for the “computer“ to “accept“ your already valid insurance… while other patients go ahead of you in the queue. As if that’s the way computer’s really work. .. ????. Huge time waster front end access.. HUGE. The clinical care is hit and miss. This most recent visit was a wonderful hit. Lovely lovely lovely clinician. Brava.
I’ve been to this urgent care and continue to have positive experiences here. Every staff member I have interacted from the time I walked through the door is consistently compassionate, respectful, knowledgeable, and professional. What I appreciate most is the doctors listen to you, to all of your symptoms which in turn provides you with clarity at the end of your visit. While I was there, there were a few emergencies that came in which I certainly expected (and appreciated) the doctor to prioritize, during this time the nurse kept popping in to keep me updated and kept apologizing (no apologies were needed but it just goes to show how kind these people are). I did not feel rushed when the doctor got around to me. Dr Brenda Spencer and her team were the best and I am grateful for their help.
I recently had a pre-employment physical at WellNow, and I was thoroughly impressed with the visit. From the moment I walked in the staff were friendly and inviting. The check-in process was quick and I appreciated the clean and organize facility.
The medical staff was knowledgeable and took the time to explain each step of my physical. They were professional and very friendly.
I would recommend this WellNow location for anyone needing its services!
Absolutely awful experience. Called ahead to make sure a technician was available at the Brockport location. Scheduled an appointment for that location after being told the technician would be there. After the 30 minute drive and an unpleasant welcome there was no technician on site as we were told. The location has ridiculous amenities that would not promote the service of keeping a sanitary environment. A slushy machine and a PacMan machine (free play too)? SMH Why? This is how containment of contagions are neglected. I would absolutely not recommend this location.
Thanks to the neighboring urgent care I was able to receive the care needed.
*I acknowledge the reply via the owner. Respectfully, I do not feel correspondence is necessary. Thank you.
I made an appointment for care. When I arrived check in was easy, I was then escorted to an exam room. I was treated and out within 35 min.
Office is clean, staff helpful and courteous. Will definitely return to Wellness Now.
Every time I go my family and I are treated so well and really listened to. I drive from Albion bc I prefer this location. All the staff are super friendly. Also they didn't accept my daughter's insurance and it was only $40 out of pocket instead of the 100-200 I've gotten everywhere else
I had a great experience at the Brockport location! I thought it would be a long wait but everyone was so helpful. My phone wasn’t working for check in but the front desk gave me an iPad. Soon after I was checked in I moved to the other waiting area. Then when I was called in by the nurse and she could tell I had my hands full holding a newborn. She immediately offered to help carry the car seat and even my drink. She was so thoughtful and accommodating in the room. The PA came in and took care of me right away and I was done very quickly. It was the most impressive urgent care visit I have ever had!
My son goes to school at Brockport, stopped in for visit late March 2024, not the first time going here, but was told they don’t take our insurance (NYSHIP). We paid by phone $165 because he needed to be seen. In April we find they charged our insurance which apparently was on file. We were told by Well Now that we needed to contact their billing and were entitled to a refund. We did, about 8 times since then and keep getting promises of a refund that never comes. Nine months, I’ve been patient enough. As of now they were paid twice and we keep getting the same story. Next stop will be the Better Business Bureau to report this fraud. Then small claims court. This place is horrible.
12/9/24 Update - I had spoke with Katie at Wellnow location about a week ago, manager was supposed to call, never happened. After my negative review, “owner” replied, i emailed as they asked, almost a week later, no response. Complaint to Better Business Bureau just submitted. Next i look into filing complaint for insurance fraud.
12/12/24 - after BBB report, i get a response promising payment back to me. But no longer right back to my card, a promise that a check will go out the week of 12/23. Same dance we've done since April. I don't believe them. Even after all the messages leaving my contact info, the email and call my son. Can't even follow their own notes. Not a lot of faith. If payment doesn't get resolved, a report goes to the state next for insurance fraud. Nine months of "the check is in the mail".
Quick Facts About WellNow Urgent Care
Today
Opening Hours
| Monday | 08:00 AM - 08:00 PM |
|---|---|
| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 08:00 PM |
| Sunday | 08:00 AM - 08:00 PM |
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