WellNow Urgent Care Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
Best WLM Reviews
This is my preferred Urgent Care location. Due to my Blue Cross Blue Shield insurance I was unable to go there until last week because BCBS finally agreed to update their coverage. They are efficient, quick and friendly staff. I will say that my family and I have had some good experiences at Urgent Care. A few years ago during the pandemic I took my son there to be seen. I waited in the car and NOT even 5 minutes he called me to say that they were sending him to the hospital via ambulance because they believed he had some mini strokes. Sure enough he had suffered 2 medium and 1 mini stroke. I’m glad that I took him there because if he didn’t go via ambulance he would’ve possibly stroked out in the waiting room at the hospital. Remember it was the pandemic and people waited hours to be treated. Anyways the staff save him from having another stroke. Job well done!
Amazing care. Let me describe yesterday. My daughter and i were sick and she had another sensitive issue and wanted a female Dr. The Lyell ave location was so kind to tell me that theres no female Dr and with a 2 hour wait it would be best to go to another location at Dewey Ave. So we did. They were amazing and very patient and accommodating to my 9yo. The front desk workers at BOTH locations were amazing as well. The PA seen was super kind, as well as the tech that assisted. Amazing care. Thankyou all so much! Please take good care of the workers. You have gems.
Don't waste your time! Especially if you have BCBS! They don't accept it and will then charge you $165 and don't actually listen to your concerns. I explained I had chest congestion as I had before and needed an antibiotic and an ibuterol inhaler. Matt Williams came in didn't even listen to my concerns, assumed it was covid and prescribed me benadryl and Prednisone. This did nothing but exhaust me and mess with my hormones. After consulting another facility and expressed my concerns that it may be bronchitis I was given an antibiotic and inhaler and was back to normal within a week. This used to be my go to facility being so close to home and clearly it was a waste of time and money!
I have never had to go to urgent care prior to this visit, but I was very impressed with this facility. From the very professional and friendly woman at the front desk, to the nurse that took my vitals and the doctor that I saw, everyone was great! The facility is clean and the staff is organized, kind and knowledgeable. They even have coffee, water and slushies for the kids in the waiting area. I went at 8:45 on a Friday morning and was there for 1 hour, with four people ahead of me.
Do not come to this place, if you ask why they are taking so long they will denied care and yell at you for no reason. Be careful with private care like this one, they have the right to denied care and the law give them the right. We should not encourage for the Healthcare to become private because the day the do not like you the stop caring period. Lesson learned today and has amazed me to know this and to understand better the seriousness of what we vote for.
My husband was seen there a few months ago and we left skeptical of the feedback and shared concerns about the overall assessment with the NP. But our concerns were ignored. The NP told us that my husband’s skin concerns were just the result of a ringworm and prescribed meds for it. My husband took the meds, but upon follow up with a dermatologist we learned he did not have a ringworm but a staph infection and eczema. We will likely never receive care here in the future due to our experience. Thankfully my husband’s staph infection was treated timely without further complications.
Their lobby is freezing, only 7 chairs in the lobby. Staff do not care. Staff chat was loud. No tissue boxes. Staff does not check on anyone waiting. I had appointment at 10am. It is 11:20am. Still waiting to see someone in the lobby. Filthy floors. Blood splattered on the wall. Waited for another hour and 20 minutes to be seen by provider. Very disorganized place and rude nurse or tech that room me in the exam room. Awful experience . My health problem was adressed well. NP that saw me was very nice and experienced. Advice,Go to Rochester Regional Urgent Care.
My mother was brought in for respiratory issues, cough, and fever… The only care she received was antibiotics no chest x-ray no additional testing and sent home with pneumonia… What kind of facility doesn’t at a bare minimum when somebody’s having respiratory issues including a cough doesn’t do an x-ray. Today she’s doing worse… And currently in the ER on oxygen and getting further testing done… It’s a shame that the urgent care couldn’t provide the very basic chest x-ray and further testing.
The reason they got two stars at least they gave her antibiotics
When her PCM heard about it, he directed immediate trip to the hospital
Quick Facts About WellNow Urgent Care
Today
Opening Hours
| Monday | 08:00 AM - 08:00 PM |
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| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 08:00 PM |
| Sunday | 08:00 AM - 08:00 PM |
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