WellNow Urgent Care Info
Amenities
Accessibility
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Wheelchair accessible entrance
Best WLM Reviews
My local emergency room had a 5 hour wait so I decided to leave and go to wellnow. I had never been and didn't really know what to expect. All I can say is wow, they have wonderful service! I was seen within 5 or 10 minutes of arriving and was tested for multiple sicknesses so quickly and efficiently. Everyone was so kind and friendly, especially the PA Lydia. They made the whole experience so quick and easy, I will definitely be coming back next time I need to and recommending this place to friends!
It was a holiday and I felt very sick. I went to the Well Now urgent care. I was greeted by a friendly receptionist and told they could see me without an appointment. I was immediately taken into room with a very professional and experienced Medical Assist. And PA . I was out and able to pick up my medicine at the pharmacy in less then a hour.
just had the worst experience ever specifically with the receptionists. I had to bring my sister in, she's a college student with sever mental health issues including anxiety and ptsd. she tries her best to be independent so she was the one speaking to the front desk. we had problems with our insurance coming up inactive even though she had just used it yesterday. she got on the phone with our provider who confirmed our insurance was active and something wrong was happening on their end but when repeating back what the provider had told us we were met with resistance and attitude. this began to trigger a panic attack. now I understand being a receptionist is an overwhelming job, I work in the veterinary field so I've witnessed first hand. it was like they didn't want to help us at all. my sister was clearly in distress, scratching her skin until it bled, but they continued to be rude. we got our mom on the phone to talk to them bc my sister couldn't handle it anymore. they were resistant about speaking to our mom but once they did they corrected the error and got us in... this was an hour long process and the whole time my sister was in physical pain and mentally in distress... on a more positive note the doctor was incredibly kind, helpful, and a great listener.
The medical care has always been acceptable. The problem is getting to the medical care.
On my last visit before today, it took 15 minutes per person just to get checked in and there was a long line. Once I was checked in, I was almost immediately called to an exam room and my medical issue was addressed quickly. Out in 10 minutes.
Today, I walk in to see 2 other people in the waiting area. This time I am checked in more quickly and I have a seat. It took 20 minutes of personal observation to finally realize there were another additional 9 people sitting in cars in the parking lot that we’re checked in ahead of me. The desk employees should be more forthcoming about how many people are waiting. I didn’t have possibly multiple hours at this time to spend on this issue. I wouldn’t have even checked in had the waiting area been full.
Everybody says it's such a great place but everybody with excellus insurance can't go there because they don't accept excellus because they don't get what they want from them
My experience here was great. Wait was short and was impressed on what the can do on-site. Testing is quick and I feel that my diagnosis and treatment were spot-on. Staff were friendly too! I feel like a new man after only 2 days of treatment for pneumonia!
My experience at Well now was a pleasant one. I booked my appointment for 10:15 am and as directed in their reply confirming my appointment I received a text 45 mins prior to my appointment advising me to head to the facility and text "here" when I arrived. Within a minute after arriving I received a telephone call from triage to go over my reason for my appointment and then was immediately invited in and placed in a room. I was seen by a nurse within minutes and then seen by doctor within minutes of her departure from room. The staff was super friendly and efficient. Very pleased with the whole experience.
The staff were all very professional but friendly also. I felt their Covid precautions were good and I felt safe being there. My wait time was definitely reasonable. The nurse and the practitioner were thorough and explained everything to me. Also I got good ,clear discharge instructions. It was definitely a positive experience.
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