WellNow Urgent Care Info
Amenities
Accessibility
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Wheelchair accessible entrance
Best WLM Reviews
I am truly in awe of what these folks do every day. I came in as a walk-in. The wait they stated was three hours, but were able to get me seen in around 45 minutes. The staff were courteous, calm and explained everything to me. Think about making an appointment in advance if you need a guaranteed time slot. It will save you time! The nurse was hilarious and had great bedside manner. I will be using this as my primary Urgent Care going forward.
Came here about 2 years ago when I have some skin irritation and my dermatologist is far from me. The doctors tell me is fungus and prescribe me a treatment which didn’t help at all! After a few week I went to my dermatologist and they said it’s not fungus at all. I didn’t bother to go back and tell the doctor they make the wrong diagnosis. A year later they ask the debt collector to send me a bill said I have to pay for it, and I know my insurance cover it at that time. I call back to this urgent care and and give my insurance info they said I am all set. Now this urgent care is temporary close and send me another debt collector said I own you guys and have to pay. I can’t reach out to this urgent care anymore to ask what’s wrong. I have to pay for the wrong diagnosis that the doctor give 2 years ago!
I came in at 9am for my scheduled appointment. Didn’t leave until almost 2pm. All I had to do was get a physical. The staff in the back did not know what they were doing at all. They put me in a room, didn’t give me any paperwork to fill out. When the doctor finally came in ,she’s looking just as shocked as me. That they didn’t give me any forms to fill out. So that caused me to wait even longer. I will say the doctor was very nice though. You can tell that there is no kind of team work/ communication amongst the co-workers there. After the doctor finished my appointment, I was told someone would be in to give me my copy of the paperwork. I sat and waited an additional two hours in the exam room. None of the staff came in to check on me/ see if the room was cleared or cleaned. So I finally went out there, some staff were sitting down eating at the desk, and no one wanted to acknowledge me. Then finally one lady comes over and says you were waiting all this time for a copy of paperwork. I thought you left hours ago. I was so angry and annoyed by the time I left. As a warning to others, this place is so unprofessional, go elsewhere for better care.
I went in to the WellNow location on Hoosick street last night at about 7pm, without an appointment. The staff at the front desk were very kind and professional- and they called me back quickly. Once back in the treatment room I was seen quickly by a nurse who made me feel comfortable, and a PA who answered all my questions and was also very professional. They had me in & out in about an hour, with the medication I needed to start feeling better. I can’t say how much I appreciate their quick & efficient work, and their kind, professional nature! Thank you guys!
This was my 2nd visit to WellNow in Troy, NY because my regular urgent care center was not open. Their hours are much more convenient for me anyways…and it’s closer. My wait both times was very short. The check-in process was easy and fast. They were very thorough, kind and professional. I felt like I could not have been treated any better…and I felt happy and satisfied both times. They did tests both times too…and the progress and results were furnished to me via text very quickly. I would highly recommend this clinic…and I plan to keep using it myself! THANK YOU!!
Horrible day, that ended with both the PA and the receptionist being life savers. They were compassionate, efficient and best of all. Gave me a hand ful of cough drops as I left to go get my script filled for an acute ear infection. The doctor was in Carolina but he understood my need and got right to work to assess the issue and home to recover.
I was super sick with a sinus infection. They had no more appointments available. When I went in the told me I had 8 patients in front of me and will put me on the walk-in list and text me when it’s time to come back so I can go home and come back later so I don’t have to wait long. While there my sugar dropped because it was around the time I eat they gave me juice and a snack bar. So grateful and wrote me antibiotics and already feel so much better. Everyone was very kind and Patient.
I dread going to hospitals and clinics for any treatment because of the long wait. I had a fine experience recently at WellNow urgent care. I was in discomfort and was in no mood to wait. Fortunately, there were not many people ahead of me, so my visit was quick and my discomfort taken care of sooner than I had expected. Ahhh.
The staff I encountered were very professional and courteous. I was impressed by the way this clinic was decorated so it didn't feel medical and sterile, but more welcoming.
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