WellMed at Westover Hills Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
Amenities
-
Restroom
Planning
-
Accepts new patients
-
Appointments recommended
Best WLM Reviews
I am extremely dissatisfied with the unprofessional, lack of empathy, and overall quality of assistance I have received at this clinic chain location. I am a fairly new patient here and I have attempted on several occasions to have important paperwork submitted by their office; not only to my job for necessary proof but also to another clinic outside of their network. I have been given the runaround and after weeks of waiting and confirmation from my old PCP that my records have been successfully sent the staff has never even attempted to submit my records or reach out to me as to why they never submitted my records yo my job NOR my new clinic. I absolutely would not recommend Wellmed or their Westover Hills location to anyone who doesn't already somehow know someone at the clinic to receive preferential treatment.
I love it here. My NP E. Hernandez is absolutely amazing. I feel listened to. I feel like I'm cared for as their patient. Dr. Mullican is the best. This team is really outstanding. I wouldn't want to go anywhere else.
It is ridiculous the amount of calls and time that's required to make a simple appointment here. If lucky, the next appointment won't be for MONTHS. Switching PCP save yourselves the headaches
Velma, an office assistant or whatever her job is there. Is RUDE!!!! Treat your doctors patients with RESPECT!!! We are after all paying your salary!!! If I were the doctor I would ask my patients have they felt they have been treated fairly if not act upon it! These assistants are replaceable. Plenty of people out there that can do a better job.
Dr. Alonzo was horrible!!! As a new patient I didn’t feel welcome at all. When addressing my own medical concerns i felt as if she was brushing them off as they didn’t matter to her. Definitely not a people person who has horrible bed side manner.
I called Wellmed to ask about walk-in appointments, due to some severe stomach issues I'm having. I was amazed that they connected me with a nurse over the phone to talk about my symptoms and treatments. They were so nice and caring.
Long wait times. The front office staff was nice but didn't keep track of patients as far as who had been seen yet. The nurse was persistent on me filling out a survey on my visit when my visit wasn't even over yet. Dr.alonzo was not personable at all. She didn't even introduce herself. I was a new patient and did not feel welcome at all. I'm going to look for a new doctor yet again.
Dr. Alonso is the worst. Everyone gets referred by insurance to her atleast all the people who I know that have my insurance in this area but she will never sent out referrals and when you ask her to see a specialist or ask for medical equipment she acts like she is paying for the services and tells you she doesn’t think you really need it? She says I can get in trouble with the insurance for just making referrals if people don’t really need these services. Really??? Good luck if she happens to try and make a referral. You have to call until they finally send it so you can stop calling. Avoid all the stress this clinic is the worst. Not just her but other drs here as well.
Quick Facts About WellMed at Westover Hills
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
How to go there