Thunder Valley Casino Resort Info
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Best WLM Reviews
This was our first time back to Thunder Valley in about six years. The updated rooms and service were fabulous. Every employee we interacted with was courteous, friendly and professional. Free Wi-Fi (used it because I have a VPN on my devices) and water in the room were much appreciated. The bathroom was big - great shower and amenities. Didn't use the soaking tub but it, too, was lovely.||I have a very firm mattress at home and so the bed was a bit soft for me. That said, slept well both nights I was there. My request for hypo-allergenic bedding was honored without a problem.||Restaurant choices - the cafe menu has enough choices to please just about anyone. My friends and I loved the 50 Wednesday breakfast. Dinner choices are ok...dinner was a most yummy burger (turkey for me, beef for the others) at FatBurger. ||One of my friends scheduled a massage at the Spa. She raved about the ambience, her treatments and the beautiful robe she took home as a gift. My only complaint is that I wish the slots paid off more often. We had a great time and will return!
I have seen a few shows at Thunder Valley and eaten at the restaurants. The restaurants have great food. It’s very conveniently located to be able to grab a bite to eat before the show you see. The staff is friendly. The venue is large and accommodating of big names as far as performers go. The temperature was comfortable inside and there was leg room between the seats. The only reason why I gave this was four stars was because I feel like every show is overpriced because of the venue fees
Anytime you visit a clean, safe establishment and encounter good service, it makes for a fun and enjoyable trip . The workers there at Thunder Valley I have found to be very kind, friendly and when needed helpful. The game variety, great.
At some point, could Thunder Valley consider instead of having a non-smoking area to having a smoking area outside of the building. Overall I had a great stay.
Traveling from Oklahoma through the state of California and stayed here for a couple nights in the RV lot. One of the nicest Casinos in the state (I’ve been to a lot). Very clean and fun/exciting atmosphere. Great games. Tons of amazing places to eat with a variety of restaurants to choose from. Very friendly staff. In fact, I wanted to give a shout-out to Roberto from Security. He helped us get situated with parking our RV and I just wanted to say he’s a hard worker, extremely nice, helpful, and professional. Give this guy a raise and make it a priority to keep him around, he’s awesome. For my review, I give this place 5 stars and highly recommend. When I come back to California in the future, I will definitely visit here again. Thanks.
Came to rest, gamble and enjoy. Happy with accommodations. Husband soaked in tub as always to relieve back pain. Thunder Cafe was delicious and had quick and excellent service. Husband had “thumbs up” prime rib. I usually have roast turkey dinner but decided to have fish and chips. It was good also. I asked for extra Cole slaw hoping they would not charge me but I was wrong. It was a large serving so I really didn’t need an extra serving. Overall I would do again.
It was an excellent experience. We celebrated our 43 years wedding anniversary at Thunder. My host truly went out of her way to ensure we had a memorable experience. The staff are great. It is so nice to go back to our room with refreshed towels and made beds. Thank you!
If I could, I would put a zero. The rudest stuff ever. Don't go to the Illusions club. If you leave your full drinks on the table and go dance, they throw them away without any warning. There is no any sign about that, nobody gonna tell you that, you just have to born with knowledge of that. Robert pretended as manager and Andre as security, very "important guy," the rudest people I have ever met in my life for 14 years of living in Sacramento. We were really polite and nice to explain our complaints, but instead of resolving our situation, they were with attitude and tried to kick us out of the facility. The worst service ever. Honestly, I never had experience like that in any other place. So shame to people like them and so sad to have such bad customer service at so big Casino in capital.
The hotel room is very nice and upgraded. We had tv issues when checked in to the room. The remote did not work, and the tv was still not working after they changed the remote control. I had to go to customer support and it took a while finally someone brought a new remote, because I had to call again and again. When the person brought the new remote, it still didn’t work. He tried to fix it and didn’t work. He called IT support and he said the IT support will be coming to the room to fix the tv, but after about 30-45 minutes, no one showed up, no IT showed up. Then I had to call again. And finally after about an hour, the IT person showed up and after trials and errors, the TV finally worked! The bottom line is, I had to wait for about 2-3 hours in the room to get the tv fixed. I kissed my dinner, missed the fun, and missed hanging out with my friends, because I had to wait in the room waiting for the service for the TV. I was informed to stay in the room to get the worker and the IT person to come in to the room. Little bit disappointed actually.
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