Primm Valley Casino Resorts Info
Amenities
Other
-
Pool
-
Spa
-
Free parking
-
Free Wi-Fi
-
Star rating
-
Check-out time
-
Check-in time
Amenities
-
Free Wi-Fi
Best WLM Reviews
Regarding the highly unsatisfactory experience I had during my stay at your resort on October 20, 2024. Below, I will outline the sequence of events and the issues I encountered during my stay:
1. **Hotel Reservation Misrepresentation**:
On October 19, 2024, I booked a reservation at Whisky Pete's through Expedia. The reservation clearly stated that no resort fees were to be charged. However, upon checking in, I was asked to pay resort fees and an additional guarantee, which contradicted the information provided at the time of booking.
2. **Reception Staff Unavailability at Whisky Pete's**:
Upon my arrival at Whisky Pete's on October 20, 2024, around 8:36 PM, after a long and exhausting trip with all of my baggage, I found no staff available at the reception desk. I waited for nearly an hour with no assistance. This was highly inconvenient and unprofessional.
3. **Unhelpful and Rude Staff Interaction**:
When I sought assistance from the "token sales" window, I was treated rudely by one of your staff members, who informed me, without any courtesy, that I needed to go to Buffalo Bill's for registration. There were no signs at the Whisky Pete’s registration desk indicating this, and when I inquired about the lack of signage, the staff member rudely told me to "read the sign," showing an utter lack of professionalism.
4. **Unpleasant Check-In at Buffalo Bill’s**:
When I arrived at Buffalo Bill’s, I explained my situation and my frustration at having waited so long at Whisky Pete’s without any help. The receptionist, a woman named "Chery," responded rudely and demanded my ID and credit card without so much as an apology for the inconvenience I had faced. When I asked why there was no acknowledgment or apology, she ignored my concern and proceeded with the check-in process in an unpleasant manner. Furthermore, I was again required to pay resort fees despite the booking confirmation stating that no such fees would be charged.
5. **Additional Inconvenience**:
After the check-in process, I was informed that my reservation had been moved to Buffalo Bill’s, forcing my wife and me to return to the parking lot and move all our luggage once again. This constant back-and-forth caused unnecessary strain, and at no point were we offered assistance or an apology for the inconvenience.
6. **Room Issues and Lack of Amenities**:
Upon finally arriving in our room, we were greeted by the sound of a woman screaming in a nearby room, but no security came to investigate. The room itself was in poor condition: there was no soap, the shower had a constant leak that caused noise and disrupted our rest, and the shower door was broken. Additionally, I was disappointed to learn that no restaurants were available on Mondays, which left us with limited dining options.
This entire experience has left us deeply disappointed. This is not the standard we expected, especially considering our positive experiences at your resorts in previous years. We fondly remember when your establishments were clean, well-maintained, and staffed with friendly, helpful personnel. Sadly, this recent experience was the complete opposite.
Rooms smell like my grandmas house. Staff is very accommodating to all reasonable requests including changing rooms. Casino is smaller than the neighbors and smells of cigarettes but it's more nostalgic rather than annoying. Some of the slots were down and at the time they were having problems with the power forcing multiple machines to keep resetting. Staff was running around to keep the peace to the best of their abilities. Buffalo bills had similar problems at the time as well
Perhaps this is the most depressing visit I've seen in many years. Primm Valley is empty. All the places are closed or abandoned, and I'll not forget that my mom and dad used to work there, and it was a nightmare for them. Their job was unloading material from a truck for party events and special occasions. It is both tiresome and painful, and I can't appreciate the hard work they have done for these people. Additionally, the area has become a liminal space for those who want to lose touch with reality. Very heartbreaking.
We loved our 3 night stay at Buffalo Bill's hotel and casino, we always have a great time there and we can usually win a few hundred dollars and leave ahead but not always but either way we do always have fun and we meet different types of people to talk to. Thanks guy's keep up the good work. Ps. Buffalo bill if you want more people to come you've got to get your attractions up and going especially the Rollercoaster and the monorail. Then it'll be like back in the good ol day's when it was packed out
There were no employees in the casino. I had a winning ticket and found nobody at the cashier. I walked around for one hour and never found any employees. I cannot believe I could not cash my winning ticket. There should be a law that if the casino is open I should be able to cash my winning ticket. I'm going to call my Congressman...
This hotel is terrible! The front desk service was awful — check-in took 20 minutes, and there was only one staff member available. The room lacked basic amenities like a fridge, microwave, or coffee maker. On top of that, the bed sheets and blankets were filthy. We were given two uncleaned rooms before finally being assigned a proper one on the third try. Save yourself the trouble and avoid this hotel at all costs!
Ok...the people that work here are the ONLY reason we stayed and still left a night early...please let that sink in...we spent most of our time imagining how this place could be revived and we were stumped.
We really want to say " thank you so much "to the staff...you all deserve all the credit for our experience ????...we came to see Flo Rida even though it was canceled and we can understand why now.
Ok it’s as if you walked into the video game The Last of Us. Desolate massive space. Lots of one armed bandits. Music (bad music) playing over the sound system. And there is no one. Apocalyptic. Super cool experience if you’ve ever wanted to feel what an apocalyptic future feels like. Run don’t walk. Cause these places are going to close down soon.
Quick Facts About Primm Valley Casino Resorts
Today
Opening Hours
How to go there