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Palmer House a Hilton Hotel

+1 312-726-7500
17 E Monroe St, Chicago, IL 60603 United States of America
Open Today:


  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioned
  • Star rating
  • Check-out time
  • Check-in time
  • Free Wi-Fi

Best WLM Reviews

This hotel is wonderful, but desperate renovations are needed in the rooms. First off, the hotel is in an all time prime location right downtown Chicago which makes all restaurants and transportation accessible at your fingertips. The history and infrastructure is what makes this hotel rich. The rooms could use some serious updating though. For the price you pay for the rooms, there is no reason why I should be looking at ripped up wallpaper and baseboards. We needed our toilet fixed and the maintenance fixed it promptly, so we applaud to that. The rooms are a fairly decent size for a downtown hotel, but the bathrooms are smaller than a cardboard box. You can barely walk 2 steps in there properly without the door taking up the entire space. Sliding pocket doors would be MUCH better for these small spaces. But overall, the gym, lobby areas, and the bar was very nice and clean. The staff provided phenomenal service and they were very friendly! A very nice hotel!
I was in Chicago for a Trade show, and this property caught my eye. It is a bit south of the main downtown area, but it was fine as the trade show was at the convention center. It is a historic building, plenty of rooms. I arrived a bit before check in, but they gave me a room. The room itself is a bit on the small side, but functional. Bed was comfortable, and was a good night's rest. The bathroom is a small closet with a tub and shower inside, read SMALL. Amenities are non-existent other than the wall mounted shower gel, shampoo and conditioner. Maybe because it was still cool, the air conditioning wasn't working; leaving the window open was fine. The hallways have a neat decor with photographs of stars playing the Empire Room. The bar is well staffed and stocked, the prices for the drinks were not as bad as I thought. Had the burger at the bar, it was an 8 out of 10. Breakfast is a la carte, it wasn't bad, and it wasn't highway robbery. No complaints really. There is a nice cigar bar across the street.
Do not stay here, at least if you are a business traveler.
I have been trying for many days to get a copy of my receipt and either a) wait on the line for 20-30 minutes, b) told that the hotel is too busy to respond to my request. I am accustomed to Marriott, where you don't have to go through the inconvenience of checking out at the front desk, they just email you the receipt. I will never stay at a Hilton again.
Not to mention, the rooms are tiny. I don't think my husband and I would both fit in the room! Plus they need a remodel.
We stayed here for an educational session & we were not disappointed. The hotel is amazing with so much history & the decor is incredible amazing & kept up. The staff was very delightful to work with all of us & so polite. The only confusion was the $25 resort fee but we were able to spend it every day & made sure the staff was tipped well. The hotel is situated perfectly in the center of town close to public transportation & there are enough restaurants within walking distance. If I get a chance I would stay here again.
I visited the Palmer Hotel as part of the Ghost and Gangster walking tour. Apparently Al Capone frequented a jazz performance at the ballroom on the main floor. Unfortunately there was a function happening there so I was not able to look inside; although many pictures online show its interior.
Another interesting attraction other than the numerous businessmen at the lobby is their brownie. It faithfully reproduced the original brownie recipe of the first brownie created for the 1893 World Fair. The recipe was invented by the wife of the owner of the hotel. It costs 8$ per piece. It was a very different brownie than today's brownie. Very airy on the bite despite it being "solid". Quite interesting. Worth the novelty experience and its historical significance as a premier brownie to the world's elite.
The hotel has a very nice lobby and is in a great location. The rooms are quite old and overall not a good value for money.
The service was good while I stayed at the hotel, even if house keeping forgot my room one day. At checkout, I was told to get the receipt online, which was a nightmare. Chats, emails, calls... still not resolved a week after my stay. This has been one of the worst user experiences I had with an hotel in a very long time.
My husband and I celebrated our wedding on May 4 in the Empire Room and we could not have dreamt of a more beautiful wedding. From day one when we met Mina Lee, the Palmer House coordinator for our wedding, we knew we were in great hands. Her service from the day we toured the venue all the way through the week's after our wedding, she was always one call, email or text away. She was EXCELLENT. We are so grateful we had the blessing to meet her and that she worked on our wedding. She treated us like we were a king and queen on our wedding day. I HIGHLY recommend Palmer House for weddings or your special event and request to work with Mina!!! Mina treated us and our guests like VIPs and all of our guests were so happy with the wedding and the weekend spent at Palmer House. I wish I could have a second wedding at Palmer because it was truly one of the BEST days of our lives and we owe it all to Mina and the beautiful hotel. Thank you Mina, and thank you Palmer House staff!!!!!!
We have a two bad hotel room but they are only a full-size. We expected queen size beds for the over $300 a night rate + $55 for parking plus taxes. The rooms are historic but updated. The bathroom has the original tile and there are two closets with the old style door knobs and a bathroom with old tile but an updated sink Overall the place is gorgeous downstairs and around the hotel. If you are sightseeing and have more than two people in a room I would recommend another hotel with at least the option for queen size beds.

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