Palmer House a Hilton Hotel Info
Amenities
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Pool
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Spa
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Free Wi-Fi
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Air-conditioned
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
We were here for a wedding. And yes, it was wonderful and fun to stay in this iconic hotel.
I had to say the service was friendly and attentive. When I saw there wasn’t a coffee maker in the room. I called downstairs and they brought one up in five minutes.
The king size room was comfortable. Great bed great chair for sitting and the reasonable desk. The bathroom was a bit outdated.
And then a few areas the hallways were showing and tear
Still, the lobby is fabulous.
And the venue for a wedding was so elegant
Stayed three nights in November while visiting Chicago. As Diamond members we were greeted pleasantly and upgraded to a deluxe room that was very spacious (except the bathroom but it is an older hotel so understood) clean and beautiful. The lobby (and entire hotel) is so pretty and full of history. Location is excellent for exploring Chicago and coming in from the airport via train. We had delicious drinks in the lobby, tried the famous Palmer brownie and had coffee breakfast items from the express center (order on line, they call you when ready and you go pick up). All staff we encountered were very nice!
I do wish they had a coffee machine and/or tea kettle in the room.
We will definitely stay again in our next trip!
I was delighted with this hotel, it is marvelous. Historic yet updated and very well kept, my room was amazing with a very nice view, and even though it was a street room, it was incredibly quiet and sound isolated. The bed was super comfortable and the bathroom was perfect. Breakfast is very varied, everyone at the service was so nice and attentive. I was checked through text messages that were actually helpful, directing me to where to leave my bags for the day that I was checking out, but not leaving the city until late in the afternoon. It was pretty crowded so rightfully I had to wait a little to sit for breakfast, but this place is completely worth it, and the location is unbeatable. As a Hilton Honors member I will definitely come back when I'm in the city.
Absolutely beautiful lobby and ball rooms and the service is friendly. It's centrally located with easy access from the airports via the rail system. Great place to stay...
However, they will nickel and dime you. Don't trust anything is the listed price. For example, they added an undisclosed $25/day fee to get discounts on things you don't need, and then the advertised price for them had already included the discount. So there's no savings.
Also the rooms are old with peeling wallpaper. But the beds are very comfortable with incredibly soft down-like pillows.
Over all, happy we stayed here.
As I write this, there's a highschool choir singing Christmas carols in the lobby.
I felt the need to write a review because some of the recent ones had me a bit freaked out. I'm here to tell you that we had a great time at Palmer House. From the moment we got there, to checkout, everything was perfect. When we arrived at 10am, they found us an available room so we could start seeing the sites. The train was out there, but sounded like a central A/C unit, nothing that bothered us. Our room was serviced every day. The food and drinks were very good and not too expensive. We never had a problem getting an elevator (hint...there's a second bank down the hall to the right that never had a wait). Thank you, Palmer House, for a great 1st time to Chicago for Thanksgiving!
Love it here! We come every year around Christmas and it is just magical. Love the lobby! Service can be hit or miss at lobby bar (grumpy old man) but the other staff is great. Our room was nice and clean and location is prime. We will continue to make family memories here!
The hotel has an awesome spot and a lively lobby that really sets the mood. The food was pretty good too, with a nice range of choices. What really made our stay enjoyable was the fantastic service; the bartenders were super attentive and friendly, especially with our big group hanging out at the bar. Our server was great as well, which really added to the good vibes. When we woke up the next day, they were decorated for Christmas! That was a bonus!
On the flip side, the rooms were a bit disappointing. the wallpaper was starting to warp, which didn't help the room's appeal. I get that they're trying to keep some of the historic charm, but I think a few updates would really make the guest experience much better.
For the last few visits to Chicago , especially during Christmas, I have made Palmer House my go to hotel . Key reason the proximity to so many attractions I am in town for and the location to many good restaurants.
The hotel is huge . It’s historic ! It’s quite something to wonder around . I’ve spent a couple evenings after dinner walking around and there are endless things to discover amongst the ballrooms and old school (charming ) decorations.
Staff does a good job to keep up with the large amounts of guests that come through. Bar is always very busy but staff does a good job to serve you . Rooms are kept clean and the staff here too does a good job .
However , I have noticed on my last visits , especially this past week , that rooms are in need of upgrade and maintenance, especially in the bathrooms . Tiles falling off and peeling away .
I personally never watch tv in hotel rooms and yet the televisions are the ones that seem to get updated more than the bathrooms ! I would spend the money to update key elements like showers and bathrooms .
The executive elevators are a nice touch if you are staying on the top floors and can avoid the often crowded main elevators.
There is a Starbucks on the ground floor that does get very busy in the mornings . Definitely better coffee shops around the area outside the hotel .
I will give the hotel another try next time I’m in town , but I feel my hopes of seeing change due to the massive amount of rooms are slim
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