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Market 32

+1 508-865-5168
21 Galaxy Pass, Sutton, MA 01590 United States of America
Open Today: 06:00 AM - 12:00 AM

Amenities

Service options
  • Curbside pickup
  • Delivery
  • In-store pickup
Highlights
  • Great produce
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Offerings
  • Check cashing
  • Organic products
  • Prepared foods
  • Salad bar
Planning
  • Quick visit
Recycling
  • Metal cans
  • Plastic bags
Payments
  • Checks
  • Credit cards
  • Debit cards
  • NFC mobile payments
  • SNAP/EBT

Best WLM Reviews

Prices are okay. Nothing is overly expensive, but nothing is cheaper than somewhere else. Men's bathroom was disgusting. Toilet paper all over the ground, Toilet seat was pushed over to side, and the toilet looked like it was probably cleaned once in the morning and that was it. Walls in the bathroom were also dirty as well. Paper towels were on the sink like someone didn't know how to get into the dispenser or didn't care to.
For a store that wants to look fancy, their bathrooms don't look good at all. Also no clear signage as to where the restrooms were. I walked around the whole store before I found them. Stall also hand a lot of space between the door and the rest of stall. Someone could easily see inside.
My wife order a multiple floral arrangements for a baby shower she was hosting through Deb in floral, and was told would be ready for pickup on Friday and can be picked up by 7pm. I arrived at the store Friday at 530 no one was at floral. I went to customer service and was told no one has access to the orders and locked away. Further more when I asked what time in the morning someone would be there the response was that it's unknown what the schedule is and no one at the store has access to the schedule.
A few days ago I wrote a review on the the terrible service we received at this market 32. The reply from the the owner shows that they couldn't care less about customer service, because they know you'll continue to shop at their stores. I know I will never shop there again. This was the reply I received.
Response from the owner 2 days ago
"We're sorry to hear this, but appreciate the review".
That's how much they care about customer satisfaction, now I understand why customer service is so terrible at this store. That day they lost 3 customers.
Very pretty upgraded Price Choppers. Has a Starbucks in it, lots of parking, very clean and well maintained, organized shelves and lots of ready to go meals of all varieties.
Only downfall, a bit more pricey than most grocery stores.
Customer service is one the worst there is in this store. The managers are useless when it comes to solving issues, or company policies makes it so managers are inadequate to actually help customers. Nothing to help customers can be done after 7pm, as per the manager. If you have an issue, or even want to return an item, you have to return another day to address it if you happen to shopping after 7pm. Cashier's are not even trained to do refunds. The manager on duty 02/10/2024 was totally unprofessional in his looks, and ability to help customers. It's people like this that make you not want to shop in stores like this. Maket 32 needs to address this or lose customers, at this point I will be doing my grocery shopping at Shaws, and other local supermarkets. Shaws does take the time to train their employees, and the customer service is way better than what you'll get at this market 32 location. With their already high prices, you'd think they would have better customer service, and better staff training.
I was there early in the morning there’s an older gentleman at the register. I have a full grocery cart full of groceries that’s why I’m there by groceries. This gentleman was rude mean dismissive literally threw the receipt on the counter and was telling me that he’s the only register open yeah to be that way to a customer is beyond me. This is not the first time I thought the first time I got him as a cashier. He was just having a bad day but no every day he has a bad day.
I love shopping at Market 32 for regular grocery shopping. I recently worked with their floral department to order the bouquets and boutonnieres for our wedding. They came out beautifully! Working with Debbie was smooth and easy. She took the seemingly haphazard ideas I had and converted them into a fantastic bouquet. It held up well the entire day and even dried out well after!
Went there to for a bag of bagels and went to checkout and decided to use the self checkout as I didn’t see anyone other then the people checking out. There were two employees standing there so I stood for about a minute waiting for one to free up, as it freed up I walked up to it again with two employees standing right there.. and then all of a sudden I started get yelled and screamed at by a bunch of people who were actually standing in line that was down an aisle. They thought I intentionally cut them, they were worked up. I apologized to a crowd and walked to the back of the line. People were still mumbling and commenting like you can’t see this line, bla bla. All while these two employees just sat there and did absolutely nothing. So anyway, no marked lanes, or signage pointing to line, the line is formed down an aisle also in the way of shoppers, not in front of the machines.. just an all around very poor set up. Lots of ways to make it better including employee training and turning on the others that were shut down to speed things up, Don’t like to get yelled at while trying to shop! Hope they resolve this soon as to hold that name Market 32 I expect better facilities.

Quick Facts About Market 32



Today

Opening Hours

Monday 06:00 AM - 12:00 AM
Tuesday 06:00 AM - 12:00 AM
Wednesday 06:00 AM - 12:00 AM
Thursday 06:00 AM - 12:00 AM
Friday 06:00 AM - 12:00 AM
Saturday 06:00 AM - 12:00 AM
Sunday 06:00 AM - 12:00 AM

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