Luxor Hotel & Casino Info
Amenities
Other
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Pool
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Spa
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Free Wi-Fi
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Air-conditioned
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
This place was alright but what I didn't like is there was no microwave nor refrigerator in the rooms. I spent so much money on food because there was no way to warm up my leftovers. Also I never received face towels my whole stay and they were very stingy on giving cups. Other then that the scenery was great and great location to access the strip.
• Check-in: You need to wait almost an hour to get a chance to meet the staff at the front desk. They offer online check-in, but I could never use it because it's not working.
• Room: Not that clean, fancy, cozy. Just like the cheap hotels everywhere else.
• Service: Here is the most shocking part. There were no basic amenities such as a refrigerator and electric pots, so I called them to ask why. They transferred my call to several offices, and finally, I got the response that I have to pay more to get these kinds of amenities. I understand this can be their policy, but if they could show any respect or understanding for their guest, I would not be upset.
• Location: It's a little bit far from the major attractions.
• Pool: You can hardly use the pool on the check-in day because it closes at 6 pm. Also, you never get a chance to use the pool on the day you check out because half of the pool (which is for adults) opens at 10:30 am.
• Overall: I don't think they care about their guest's comfortable stay or how guests are satisfied with their service, but only care about how much money their guests spend in the Casino.
Thank you Luxor
Best Stay Yet!
We came for the Licensing Expo and had a great experience at the hotel with business services & accommodations.
We used the FedEx location in the building and was able to send an overnight package & print off marketing materials for the show.
The check in was great and they offered an early check-in. Check-out was easy thru email, they also have an app.
Lots of food options & live entertainment attractions & shopping
Great proximity to the Mandalay Bay convention center
Gambling and casino area was hopping & lit up
Prime location on the strip will just get better over time. Thanks for the accommodations
I give the room two stars because of two reasons. Our air conditioner only worked part of the way couldn’t cool our room down after a hot long pool day, technicians came out twice to try to repair it, but we’re unable to repair it fully. And because of this customer service went above and beyond for us. We were given close to $200 in comps for food and beverage and they comped our entire stay. I will be back 100% because of this fantastic customer service. second reason I give it a two star is there was not a microwave. We stayed in one of the corner suites almost 800 ft.² and didn’t have a microwave. I was a little disappointed. But the pools were great relaxing atmosphere. We will be back. Hopefully next time the corner sweet will have a microwave. Hint hint. Lastly, I like the location because of how all the properties are all linked together with shopping, malls, and walkways.
Loved the pyramid building, which was the main draw. Last time I was there in 2023 the place seemed to lack the appeal of previous visits, with some of the decor having been removed.
Also, why is it that none of the hotels have postcards anymore? That shouldn't something that is discontinued, but rather something complimentary, as it's advertising for your hotel. And the bottom line is, it's not like you can't afford it.
The room is nice but comes with a lot of options. Fridge? $20 a day. European charger or plug adapter? No they don't offer that: "you can go buy it" answered the concierge. QR code for 24/7 room service dining? It opens on Friday at 7:00 says the website you land on.
The bed is extremely comfortable. The water runs fast and warm water comes fast. Bath a little small to take a bath. Housekeeping forget to replace the body wash gel that was empty from day 1. Maybe they thought shampoo would do for both?
You can't open the window. Probably so that no one has the urge to try something stupid. And the windows are tinted so even when the sunlight shed light in the room, it's a little dark in the room. But it's okay. It probably also helps for the room not to get too warm.
Interior of rooms was fine the interior of the hotel could use some work. There was some sort of vomit that sat in our hallway for nearly the entire time we were there and the elevators need some major repairs. First room we checked into was dirty we spent 30 min trying to find it and walking all over and then had to wait in line to the front desk for almost an hour at midnight to get our room changed. The line was so long and several guest service agents were just standing there instead of helping. It was okay for just a weekend stay. Pool was nice, there was some trash floating in the pool while we were swimming but other than that it was okay.
We stayed only one night and we found the room very accommodating, just slightly old, but in good conditions. Bathroom was well cleaned, with good shower and spacious. The hotel itself is a treat! The decoration is marvelous, and the lift is funny (due to the pyramid shape of the building). Also, the location is great, neighboring other hotels with different styles, providing a fun time for exploring.
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