Loews Sapphire Falls Resort at Universal Orlando Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Pool
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Free Wi-Fi
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Air-conditioned
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Wi-Fi
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
Fantastic hotel. Everything was clean, modern and extremely convenient. I have 3 kids 10 and under and it was perfect for the family. The pool is clean and safe and lots of fun so that as a parent I could be relaxed about them being in it.
The rooms are a good size and beds really comfortable too.
The food is reasonably priced for hotel food in a resort and it was really tasty. Good options too for all preferences.
The water taxi service is great to Universal and runs regularly so the queues aren’t too long.
Overall I cannot fault my stay at this hotel and would recommend to anyone
This hotel surprised me (in a good way). The rooms were spacious and the beds were comfy. The bottom floor did smell like dog though, so if you don’t have a dog like me, it can throw you off. We were moved to the 3rd floor which was excellent and I enjoyed the pool view.
The location and the boat to universal truly is wonderful. Loved going to the parks early then returning mid day, hassle free for a nap.
Lastly, the staff are SO nice and SO kind!! From the front desk to the baggage people to the pool staff, everyone was amazing!
Fantastic Stay at Sapphire Falls
Our recent stay at Sapphire Falls was nothing short of fantastic. From the moment we arrived, we were greeted with warmth and hospitality. The staff went above and beyond to ensure our comfort throughout our stay.
The room was impeccably clean and well-maintained, with all the amenities we needed for a comfortable stay. The bed was incredibly comfortable, guaranteeing a restful night's sleep.
The location of the hotel was also ideal, with easy access to nearby attractions and transportation options.
Overall, we couldn't have been happier with our experience at Sapphire Falls. We would highly recommend it to anyone looking for a top-notch accommodation experience. We look forward to returning in the future!
We had a lovely time at this hotel. The rooms were great with comfy beds. The pool was really nice with plenty of life guards and the water was warm. We thought the water taxis to the parks were excellent and very frequent (every 15 mins). The customer service was outstanding especially from Ace (she lived up to her name) I lost my phone which had all my cards on and photographs. She went out of her way to help me. I really don't know what I would have done without her help. She is a credit to the hotel. I was so upset but she sorted everything out for me and when I went back to my room she had left me a lovely note and a hamper of crisps chocolates and a bottle of wine. I couldn't believe it. I have never experienced such fantastic customer service. Thanks Ace I really hope your managers appreciate you because I certainly did
Aventura is better value by far. We had stayed at Aventura, and were impressed, and always walked through Sapphire Falls on the way to universal and liked the vibe / theme.||First thing - the room we had was excellent. 8th floor overlooking islands of adventure, and it was great. What wasn’t to great was the lack of housekeeping for one day, and an utterly awful shower that had terrible water pressure and like warm water. Yes, we recieved a letter notifying us of working to rectify following a leak, but we had to follow up further with no compensation despite paying huge amounts of money for 2 weeks. ||The other ridiculous feature of this hotel is the 18% service charge added at the pool bar / pool side dining. Honestly - you could buy a beer and 18% was added on. No choice on the tip at all and the service was poor most of the time, with staff simply not caring because they were guaranteed a tip. ||In addition - the parking charges are ridiculous and we did have valet added on for some bizarre error (refunded after we informed them, but goes to show to check your bills / invoices line by line)||Sapphire Falls can be a superb hotel. The rum bar is great. The royal Dutch coffee/ snack place is well run. The lobby is clean, inviting and smells amazing. To top it off - the location is excellent. But it fails to hit all of the notes that the lower cost Aventura did, and it is literally next door.||If you want to save some money and get better service - go to Aventura.
Amazing stay! Rooms were great, kids suite is highly recommended! Room service was top-notch and in-room dining was great portions and fairly priced. The kids had a blast in the pool and drink/food service was on point. Server David was the best. And the fitness facility was one the best I've seen in a hotel. Highly recommend staying here.
Awesome hotel! Staff are extremely friendly and helpful. Hotel and hotel rooms are very clean and well appointed.
The water taxi to City Walk and the Universal Theme Parks is a great transportation option. We loved using that mode of transportation. I would highly recommend Sapphire Falls to anyone wanting to stay close to the Universal theme parks. We had a fantastic vacation experience. 5 stars all day long!!!
Regards, Brad Brubacher.
We did not stay here but we’re killing time and decided to look around. It looks like a great place. A good mix of modern and old world feel. Layout is comfortable for just strolling around. There is very convenient taxi to the Universal city walk, with very little wait time. But the walking path is also a great relaxing stroll, to the same destination. Paths are well maintained.
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