L'Auberge Casino Resort Lake Charles Info
Amenities
Best WLM Reviews
I absolutely love going to this hotel and I enjoy the newly renovated suites. Everyone I encountered who worked for this facility was kind and willing to help. I will definitely return. I did pretty good on the slots that night as well. I just had the best massage at Spa Du Lac and my masseuse was awesome Lacey was the best and my 80 minute session felt like 5 because she’s so good at her job. You’ve got to ask for her if you decide to visit. My host Sandra is the absolute best and greatest as well. I promise you if they weren’t the best I wouldn’t post this because I’m not getting paid for my review.
"Newly renovated" room had toilet that was scrubbed with scouring issue making it look bad. Door was cut too short showing bright light from hall all night. Beds were awesome but felt cramped with two queens in the room. Toilets were so loud you can hear flushing from other rooms. Otherwise it was great stay.
The location is a five because you can cancel and walk over to the golden nugget. I booked a room here over the phone requested a late check out and a room with a tub. Got there to check in and not only was the check out lane long it was also the LONGEST wait and hot. Then I go to check in they tell me I don’t have a late check in, when I showed her where I was charged for it, and my room didn’t have a tub. Gets better, they are doing construction from 7 am to 6pm………… this place absolutely is NOT worth it.
I had a great time. I had to walk 5 floors with my bags because I'm a Disabled Veteran and I can't take elevators and they said that they didn't have any lower rooms because of construction. When I was walking downstairs, I seen second floors had rooms available
Customer service was terrible, lady at the front was terribly rude. My room was not ready until almost 10pm on a Monday! No one apologized or anything. The water in the room never got hot. You can hear EVERYTHING from your room. They downgraded my room without mentioning or asking me if that was even okay with me. Just overall a terrible experience. Do better.
Great place for events in Lake Charles. The newly renovated rooms are great (construction still going on as of Oct. 2024). We visited Johnny Sanchez for breakfast at it was really good. Wait staff was fantastic and so was the food. Eggs Benedict was wonderful and breakfast potatoes are perfect!
The rooms have all been renovated all brand new. Comfy beds. Nice atmosphere. They seem a little short handed on staff but other than that very nice place to eat and sleep. Very clean place!
While I am not a regular visitor I love their comps. We went there a few times in the last several months as we had decent comps for gambling, free room, and free food.
The restaurant that used to be a buffet is now reopened as a standard restaurant and the food is awesome. I had a bone in ribeye and it was outstanding. My wife had a shrimp plate that she absolutely loved and for us it was totally free with comp points.
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