Horseshoe Las Vegas Info
Amenities
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Pool
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Spa
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Free Wi-Fi
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Air-conditioned
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Star rating
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Check-in time
Amenities
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Free Wi-Fi
Best WLM Reviews
Great place hands down going back. Darcy was the best bell hop we've ever had. Great guy, promote him. Everything from arrival with the valet and check in, the room, and the check out was perfect and very appreciated after a 17hr drive. Because it went so well I will be doing it again next month and coming back to this hotel.
Although my stay was barely tolerable, I did not enjoy the Horseshoe Las Vegas.
From the dirty halls & elevators, to the rude housekeeping. Never in all my years have I stayed at a hotel who doesn’t pride itself on cleanliness. To the point that… the dirty hotel & broken elevators became a conversation piece as was guests were waiting for a working elevator. There literally was a line to get on the elevators. I personally had to wait 10 minutes for an elevator; I met an older lady who said she got stuck on the 23rd floor for 15 minutes, because the elevators weren’t working correctly.
Had to wait until after midnight to get into my room because housekeeping decided to come at 11PM and she told me, “if I wanted my room cleaned, I’d have to come back, or she can stop now.” Huh?!!!?????? And mind you… I had to call down 3 times to ask for housekeeping services.
My room was filled with dust – and it makes me cringe to think I was inhaling that the entire time I was there. The photo posted, is an example of what I mean; I left my phone in the room, as I was there for a business conference, and when I returned to my room I saw my phone was covered with dust. Another great conversation piece… my room wasn’t the only room that accumulated dust very quickly. The bathroom was dirty, the toilet didn’t fully flush, the shower head had noticeable hard water stains, the vent in the bathroom had rust stains. The bed had gum stains on it. The door that houses the fridge was broken & wouldn’t fully close. I could go on and on..
I was only here for business, so personally I will never stay at Horseshoe Las Vegas again. I do not recommend this hotel.
This hotel was a great place to stay. The rooms were big and had everything you needed in them. Would've been nice to have some coffee making facilities in them too though. Everything was clean and the service was good. Great location in the heart of the strip! Very easy to get to and access.
**A confirmed booking is confirmed, but not necessarily in the same hotel**
A tricky review. The hotel was over-booked. Not exactly what you want to hear at the time of check-in. It took 30 mins, but the staffed helped us out and provided us an upgraded room in their adjacent hotel.
The upgrade was more than enough as a compensation but it makes this review tricky.
These are the necessary facts.
The location is next to the strip, so definitely amazing. Never saw the hotel rooms though.
Booked two rooms three months in advance, requested connecting rooms or adjoining rooms. This was on weeknight stay with no major events scheduled. Forced to use automated check in kiosk even though I questioned weather kiosk would be able to address unique request, was told kiosk could address any issues. Kiosk proceeded to locate my two requested connecting rooms on two different floors. After then standing in line to speak to a human was informed no connecting rooms were available. They did at least locate my two rooms on same floor. One of the two rooms smelled like it was used as a smoking room for maybe a dozen chain smokers in spite being listed as a non smoking room complete with placard warning me of a $500 fine if room was smoked in. Front desk offered to have house keeping spray air freshener as the solution. Second room had zero toilet paper in bathroom, called house keeping to rectify, was told via text it would be taken care of, four hours later after returning to room still had no toilet paper. Second call to house keeping was required. Paid extra for south facing views hoping to have fountain views as well as avoid road noise from Flamingo Rd. View was a rooftop and the parking garage.
Did have very comfortable beds. Would never choose Horseshoe location again due to many better options in the same price range.
Need to have more food options later at night. Rooms have a little bit of a smell to them. Really good location. Lots of other casino's around. Easy access to the strip. Again, food situation could be much better.
This is a live review. I'm currently staying here and will update this review in real time.
So far the check-in process is extremely slow. ALL of the automated check-in machines are broken. The line took over 30 minutes.
It’s 12:39AM: I just settled in the room. The room looks beautiful. The view is good. Room is clean apart from some dust behind the headboard (all hotels have that whatever). The room is large and has a false balcony. So far, it looks like it was definitely worth the money.
I can't complain about anything here. Our room was immaculate when we walked in. Our daily maid service has been the best at any hotel. Our air-conditioner works perfect. The bathroom is perfect other than the glass shower door is leaking water out the bottom (simple fix.) The location couldn't be better. The pool is the perfect temperature and laid back relaxing atmosphere perfect for our age. Music that we still love that makes me feel young. No partying here, but people are playing baugo and other games and having a great time. There's pretty and super nice waitresses that come around if you want food or drinks. This place would be great with kids. The pool is kid friendly and there's a ton of stuff for kids to do on the lower level (arcades, mini golf and a dinosaur attraction.) If you're coming to Vegas for a kid free weekend, don't worry no problems at all with kids in the pool. I'd stay here again for sure. There's even a fridge in the room to keep your drinks cold. Casino was ok (always smokey), Paris just down the beautiful walkway with shops is stunning and hardly any smoke smell.
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