Atlantic Palace Suites

The stay was very enjoyable. Because they were a little space to drive around in the front you have to get your parking pass and park before you get your room. They had court service all the time to help you get your stuff in and out the car. The establishment was right on the boardwalk which allows you to view the beach and the ocean. The staff was friendly and very willing to help. I stayed in the studio apartment with my children it was very nice however I did at the move furniture in order to open up the pullout couch. The bathroom was very spacious and I love the shower. The palace is not too far from 7-Eleven which is up the street so any snacks or drinks can be purchased

I am not sure I have ever had worse customer service from the front desk of a property previously. The bell boys were absolutely lovely and willing to help. The rooms are super tired to say the least. We were put in a room that had a couch with rips and holes in it with an old piece of duct tape that said warehouse on it. We did not sit on the couch. The bathroom was clean and the towels were clean. There was a dvd player in the TV stand. I would suggest getting rid of the two people who sat behind the front desk this past weekend while we were there. That could maybe help uplift this property a bit. Location is quite decent though so there's that. There's an awesome southern soul food restaurant Kelsey only about a quarter mile from this property. Be aware if you are going to park in their garage. Make sure you have a very good driver park the car. It's so tight that two cars cannot pass without some serious collaboration. We ended up parking in the outdoor lot after figuring this out. The rest of the staff seemed nice and helpful.

Was not impressed with the front desk. Had to wait until after four to get our rooms. Staff was not very graceful in handling this. Ended up on the 27th floor in a very nice suite. Great view. As far as location you could not have gotten a better place. It is right on the boardwalk and the entrance to the beach is directly across the street. Just perfect. Nice breakfast restaurant right in the building. Never did use the pool but it looked very nice. Overall a very nice property.

I have a service dog..called before we even left to arrive at the hotel and was advised we can certainly bring him.

We get there and get stopped right as we enter by one of the management stating “what services does the dog do?” I was taken back and tried to stay calm and replied “ he is my service dog and Trained on what to do if I have an anxiety or panic attack”. The management rolled their eyes and even though I felt so very disrespected, I did not raise my voice (even though their tones were hostile to me and my family especially my own mother who is handicapped).. I kept replying with a calm tone and not disrespect anyone.

The poor service dog whom is thoroughly trained .. did not bark once..did not growl or anything..he was literally just in my arms being as calm as can be. The only people who were loud and should have been escorted out was the management blocking people whom brought in their service animals into the front doors AFTER speaking to management before booking and after arriving to the hotel.

We are also owners and have been owners for over 20 years.

We also encountered very rude management at the front desk when my mom and I went to PAY for additional parking and ask if we could get a renovated two bedroom as when we spoke to the front desk before arriving, the team member said she put it in our account for the any other team member to see when we check in if she wasn’t there when we arrive.

We were told there are only 3 - two bedroom renovated rooms in the entire building (32 floors and multiple rooms on each floor) and the manager on duty made my mom and I feel we were annoying her when we asked to speak to management because of our concerns with not only our room but also we were not given enough towels for 4 people (the room sleeps 6 people) and toilet paper. We were only allowed 1 roll per day despite how many bathrooms and people that were in the room.

I used to be so excited and happy to arrive at this resort in AC and that it was on the boardwalk but it clear as day that all they care about is overbooking and getting peoples money.

So many people are looking for work and this place unfortunately employs half of disrespectful employees.

They are losing us as owners for the past 20 years.

Very dated, furniture old and uncomfortable. I put sheets on the sofa before I would sit there. Made our reservation 9 months ago and got a view of the parking lot! Pool not heated. No hot tub. Nothing much good about this place,

I’ll keep it short and sweet; if we weren’t staying for only one night I would have not stood for most of what we experienced. First off, the area is ghetto with homeless and other “sights” to see. Prostitutes and crackheads are abundant here. Shady groups just standing around in the night, it makes you feel uncomfortable. In the hotel parking lot, I saw four unattended pit bulls chase and terrorize a cat. This is because the hotel is literally bordering the slums. I had a local here tell me not to go past the boardwalk.

Security/front desk was accusatory and rude as soon as we stepped foot in. Front desk people were rude and unhelpful. They seemed to laugh when others would go the wrong way, need help, etc.

Parking garage is atrocious, if you have a large vehicle no shot you can park there. Elevators are few and old so we had to go up 14 flights of stairs due to their insufficiency.

The room was clean, nothing extraordinary though. Could not get most channels on the TV, but in this age that didn’t matter much so I pulled out my laptop to stream. The views of the boardwalk and beach were wonderful. I enjoyed the cozy queen bed.

In the bathroom, there was an open and used mouthwash that had not been discarded of from the previous guest. Gross.

Overall, I did not like the vibes or the service of this place. Fine if you want to lay your head down for the night. If I were to do it again, I would simply not visit Atlantic City at all. Very trashy area, but the hotel can’t help that.

The 2 bedroom suite that we shared with my brother and his wife on the 12th floor was 5 stars.(they are timeshare owners.) The views were outstanding. Overall customer service was lacking in several areas, including the housekeeping, maintenance and front desk. They fail to provide full information when some services are requested, such as when requesting bell service to bring the luggage back down to the curb. The front desk failed to inform us that the wait was going to be over an hour as no bellmen were on duty and would not be until 8:45am. The hotel does not let the guests use the bellmen carts and we needed to move our luggage including a loaded cooler without the carts that were sitting dormant.

Furniture needs to be updated. Carpet smelled like armpit. Housekeeping does not vacuum room prior to check-in. Found a goldfish cracker from god knows when under our bed. Mirror lights were not working. There was a shortage on toilet paper and we could only get 1 roll per day. Gym needs a dumbbell rack. Pool could be bigger, never found the jacuzzi. Location is great, right on the boardwalk. Diner downstairs has good food. $2 pool table in the arcade. Housekeeping and maintenance of the rooms need an overall improvement. Staff were nice and friendly.

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