Atlantic Health Urgent Care at Cedar Knolls Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
-
Wheelchair accessible restroom
Amenities
-
Restroom
Planning
-
Accepts new patients
Best WLM Reviews
I am not a fan of the American medical system, but I am a fan of this Atlantic Health Urgent Care. I walked in with my wife and kids. We sported snotty noses, sore throats, and fevers.... and various insurances from out of state. The staff worked diligently to sort out our insurance. Once in the system, triage was swift and sweet. When my tests came back, the doctor clearly communicated treatment options and helped me make the choice that was right for me and my situation. Thank you!
This place has a scary level of incompetence. I was in there on Monday & they ran a couple tests & were sending one more out. I was told results should be back in 2-3 days. As of today, 4 days later, there’s nothing. Yesterday I called because my symptoms were getting worse, and they said they’d call in a prescription to my pharmacy. I waited hours, giving them plenty of time. I get to my pharmacy, and they have no prescription. I called Urgent Care back & first the girl on the phone tells me I possibly need to come back in for re-evaluation. I remind her that I was told that morning they were calling in my prescription. She puts me on hold, comes back and names the pharmacy they sent it to (the wrong pharmacy). So now I’m sick and waiting around for my prescription to be called in & she says the doctor will send in a few minutes. Twenty minutes later, and the pharmacy hasn’t gotten anything. I call again to see if they can send it because I needed to be home in bed. The girl says “she’ll do it tonight”, and I tell her this doesn’t help me if it’s in two hours, and she snapped back at me “WOULD YOU PREFER SHE DO IT TOMORROW?!” I’m not usually an especially demanding person, but they’re the ones that screwed this up in the first place & then they’re giving me attitude about correcting this in any sort of timely manner. This has always been my go-to place because the location is convenient, but I’m never going back. The doctors have always been fine, but they need to get rid of whoever is answering their phones and handling paperwork.
And I’m sure I’ll never get results from the additional tests, but I can guarantee I’ll get a bill for it.
I visited the urgent care recently, and while the staff and provider were friendly, my overall experience left much to be desired.
The Good: The staff was welcoming, and after receiving a steroid injection and anti-nausea medication, I felt significantly better within a few hours.
The Bad: However, the wait times are frustrating everyone I’ve been there. Regardless of when you arrive or patients an head of you, expect to spend between 45 minutes to 1.5 hours there. I arrived at 9 AM. I could hear the staff chatting and discussing personal matters, test results loudly through the paper thin walls, which only added to my frustration. When I was finally seen, the consultation lasted about three minutes, with minimal guidance provided for my recovery. The discharge info mentioned points that were never disgusted.
Additionally, I asked for a prescription for anti-nausea medication before leaving, and despite assurances it would be sent over, I discovered later that it had not been sent at all.
Overall, the customer service experience was disappointing. I appreciate the care I received, but the inefficiencies and communication issues need serious improvement.
Let me start with the positives. The staff were great, and the place was clean. Unfortunately, there was one negative that trumped the positives. We had an 11:40 "appointment" but we weren't seen until 12:45. To have only one doctor, who was phenomenal, working on a weekend day is almost unfathomable. We'll be sure to camp out the night before if we ever need to go back.
I waited an hour to be seen. I made an appointment. Literally no one in the waiting room. When I checked in, the least friendly receptionist said 20 minutes. Big difference between 60 and 20 minutes.
The NP was friendly. Once in the room after 20 minutes, I had to open the door to ask where the doctor was. He was doing paperwork.
I will choose another AH Urgent care in the future.
The staff there are very friendly and caring. The place is clean and the environment is very nice. Everyone I dealt with that day was super friendly and care about my well-being. They moves very quickly and they seem to be organized. I would recommend this place to anyone who doesn't like waiting and enjoy fast friendly service. Thanks to everyone who helped me that day. You guys rock.
If I was eating the nurse that took my blood pressure and was the kindest soul - I would rate her a 10 star. She made my experience here great. But unfortunately, the bad out shadows the good becuase the doctor that I experienced this week rushed me, didn't give me a thorough check, and offered limited support and help. The bedside manner on their end was, in short, awful. I will not be returning.
I woke up with unexplained hand pain. More than anything else I wanted to confirm there was no fracture or dislocation before starting my day. I was able to fill out paperwork online before my arrival, and planned to be there when they opened at 8am. There was no wait to be seen (more because the clinic was empty at 8am than because I scheduled a visit online). The staff were friendly, and the facilities clean and convenient. The provider didn't have the best bedside manner nor was his exam the most thorough (although it is urgent care, I suppose), but he ordered the x-ray I wanted. The x-ray tech seemed to know what he was doing, and the provider quickly went over the x-rays with me.
I would recommend a visit here over visiting an ER - especially if you require simple imaging - but would have preferred to see my PCP
Quick Facts About Atlantic Health Urgent Care at Cedar Knolls
Today
Opening Hours
| Monday | 08:00 AM - 08:00 PM |
|---|---|
| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 08:00 PM |
| Sunday | 08:00 AM - 08:00 PM |
How to go there