Atlanta Evergreen Lakeside Resort Info
Amenities
Crowd
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LGBTQ+ friendly
Other
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Pool
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Free parking
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Free Wi-Fi
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Air-conditioned
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Star rating
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Check-out time
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Check-in time
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LGBTQ+ friendly
Amenities
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Free Wi-Fi
Best WLM Reviews
Our family had stayed at this resort many times years ago when it was a Marriott property and it was AWESOME in every way. We decided to go recently but were concerned about negative comments concerning poor service, lack of cleanliness and poor food quality/service. We were pleasantly surprised from start to finish to include great experiences in checking in, room condition, dining quality, overall resort ambiance and of course the beautiful location and park activities. Definitely will go again. One person in particular went far above and beyond to make our dining experiences great - thank you Suada!
The entire staff went above and beyond to accommodate us as their guests. The staff was polite and friendly, and very willing to help. The public areas, as well as the rooms, were very clean. (Side note: I cannot comment on the value of our stay because our reservation was originally for the Inn at Stone Mountain and was changed to the Resort due to water damage at the Inn. Therefore, the cost of our reservation made at the Inn was honored by the Resort.)
We did not eat on site as we were traveling with children, and the restaurants were a bit pricey and limited. However, a member of the staff recommended the Metro Diner, which is less than five minutes offsite and the diner was excellent!
Front desk staff were lovely. Gary greeted us with a smile and provided information of the hotel as soon as we checked in. Jackie was pleasant and gave us excellent dinner location recommendations.
Rooms were clean and had a beautiful lake view!
Dinner at their restaurant was delicious! Excellent service. Clean and quiet. Very pleasant.
Overall, the experience was less than favorable relative to our experience a few years ago. My husband and I decided the revisit the hotel for a weekend getaway, a time to decompress at the end of the year. Key observations.
1. The check-in process was absolutely too long, as there were only 2 individuals, on a Saturday afternoon, to support a line of registrants at least 12-people deep. Given the check-in time requirement, I recommend adding more staff (during the check-in rush) to support the registration process.
2. We inquired at the restaurant regarding the specific time for the dinner option and we were advised to arrive by 9:30 (as the staff starts to put the food up at that time) and no later than 10:00. We rushed back at 9:10 (early departure from the park's light show), and were surprised when the dining stores were half closed. The staff had started to put up the food, and we were advised (by the same staff who advised us of the 9:30/10:00 closure) that the dining room closed at 9:15, not 9:30/10:00. Very disappointing, as we could have made our departure from the park at a more favorable time (or, sought dining options outside of the park).
3. The Starbuck's staff were phenomenal! We purchased food from the casual restaurant given the closure of the larger dining room, and we were impressed with how supporting, engaging, and accommodating the staff were. There was a line of people, but the staff were so friendly and welcoming. We really appreciated their extra efforts!
4. Checkout was seamless, as there was not a line. However, I did have a question, and when the check-out representative asked the manager on staff to support my inquiry, the manager turned around and left. Very rude.
Unfortunately, I will not be able to recommend the establishment to any friends or family. However, given the limited lodging options available at the park, I do not believe the poor ratings will be impactful for the hotel (which would improve the quality of service delivered for guests).
We were originally set to stay at the Inn but our reservation was moved to the resort- was initially concerned about the change but had no issues getting settled. Beautiful facility and friendly staff. We did not get to stay as long as we wanted but are already planning our next stay to enjoy more of the experience. Really beautiful location and comfortable room. Big shout outs to Garry and Jackie who took care of us at the front desk. These two were super friendly and efficient to two weary travelers who had just driven in after 12 hours on the road. We will be back to see you again and if the Inn is open, we're still staying at the resort. Beautiful place! Plus, cool kitties roaming the property! Always a plus!
It is a beautiful location. The scenery is breathtaking! We came to stay to enjoy the Art Station’s Southern Ghost Tour, which is awesome. The resort has a restaurant that serves buffet style. They also have a couple of bars you can order pub style, hamburgers, fries, etc. One of the pub style eateries was serving the same thing the main dining area was serving so we couldn’t order a burger, buffet of nothing. The other pool side bar was closed.
My Husband and I rented a suite here for a romantic night away from home. The grounds and surrounding nature are beautiful. The rooms are clean. The bathrooms could use a bit more scrubbing some of the grout in the shower had some mold. Aside from that we will return. Evergreen also gives you a pass to be able to leave the park and enter without paying the $20 fee twice.
What’s my favorite hotel in the greater Atlanta area? It is a shell of. It’s former self. No hot water in the rooms, no phones in the rooms, no room service, no maid service, just a really poor experience all the way around. It’s the best location if you want to be in Stone Mountain, but I’m not sure that makes up for how terrible the experience was.
Use your best judgment, but be prepared for cold showers
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