AT&T Store Info
Amenities
Service options
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In-store pickup
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Offerings
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Repair services
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best WLM Reviews
I am writing to express my deep dissatisfaction with my recent experience at the AT&T store, specifically with the store manager, Natasha (who goes by Tosh). What started as a simple phone return turned into an awful experience due to her unprofessional and hostile behavior.
I initially came into the store the day prior and was assisted by Cam. Cam spent over two hours trying to help me return my phone and did so with a positive attitude and a sincere desire to resolve the issue. Although we ran into some difficulties, his dedication and customer service were greatly appreciated. Cam truly went above and beyond, and his pleasant demeanor was the only bright spot in this whole ordeal.
I returned the next day to finalize the return but Cam was off so I worked with Tosh. After waiting 25 minutes to be seen, Tosh finally asked how she could help. I explained the situation with Cam from the night before and told her Cam even wrote detailed notes of the challenges we were experiencing. She initially refused to look at the notes which was frustrating. After finally skimming them, she told me she wouldn’t help me. When I asked why, she told me it was “my fault” that the phone couldn’t be returned because I had opened the package. Her refusal to provide any further explanation was both confusing and frustrating, so I politely asked again for help. Then she told me to “check myself.”
At this point, Tosh became hostile. She said she didn’t have to help me, threatened to call the cops if I didn’t leave “her store,” told the other associate to not help me and then sat down at a table to play on her phone. I asked for her manager’s name as I was leaving to which she responded with, “I don’t have to tell you. I’m going to call the cops if you don’t leave” (not making eye-contact and still playing on her cell phone).
Note - because this store was unable to help me with my return (for 2 days) I missed the applicable promotion window which is beyond irritating.
This kind of unprofessional and unacceptable behavior should not be tolerated, especially from a store manager. I’m appalled by the way I was treated and urge AT&T to address Tosh’s actions. I did file a formal complaint and hope it is addressed immediately. I strongly recommend that no one does business with this individual.
After dealing with AT&T service online ALL day to fix a problem I went to this store. I was expecting fixing this problem to take forever and be a huge headache. However, I was met with a smile and immediate reassurance that I would walk out with a phone (my problem solved!). Jeffrey and Tash made the experience a positive one and took care of me and my problem quickly and professionally.
I will never upgrade my phones online again. From now on I will be taking the drive to this store. These sales representatives were amazing and I am ever grateful for them! Thank you both for helping me with such kindness and respect!
Great customer service! Avian and Jeff were both very helpful and patient and possessed thorough knowledge of their product. Extremely quick and simple process! 10/5 stars!
Alex has a natural gift for interacting with his customers. He is knowledgable, patient and a very easy person with whom to work when solving a problem. The store was pretty busy today but I never felt rushed and will seek him out on future visits to AT&T.
I had an issue with my physical SIM card. I went in, and within a few minutes the representative named Cam started to hear my case. He immediately diagnosed the issue, fixed my phone, and was out the door in minutes. I also asked about phone upgrades and he answered every question immediately. Because of the level of customer service he provided, I’ll definitely be returning.
Great customer service. Manager, Melanie was very professional, knowledgeable, and kind. Also very patient with our many questions. Melanie took her time explaining phones and plans and did not rush us. Thank you for your excellent customer service which is becoming rare in many places. We will definitely recommend AT&T especially this store.
Cam and Avian provided excellent customer service. I had an issue with a replacement phone that needed to be fixed for work purposes. Cam had the problem fixed within minutes. I highly recommend this AT&T for the high quality service and care they provide to clients.
Javien (forgive me if I’ve misspelled) was so knowledgeable and patient getting my account straightened out and getting me a great deal on a new phone. I appreciated his efforts and it’s honestly the best experience Ive had in a phone store. Judging by the other reviews it’s clear that the people who work in this particular store are doing a great job. Kudos to you and your team.
Quick Facts About AT&T Store
Today
Opening Hours
| Sunday | 10:00 AM - 06:00 PM |
|---|---|
| Monday | 10:00 AM - 08:00 PM |
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
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