Astria Health Center - Family Medicine Info
Amenities
Service options
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Language assistance
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
My experience with Dr. Upala himself has been great. I've enjoyed appointments with him. The issue is how the clinic itself is ran. I had lab work ordered, but they failed to mention when the lab staff was out to lunch and had me waiting before letting me know they had already left the building. They failed to mention there were constraints regarding when blood needed to be drawn, meaning I wasted time on an extra trip. The phone is almost never answered, and leaving a message is pointless as they never get back to you. Most recently I called because of a question I had about a medication that was prescribed. After several calls I was able to get on the phone with someone who said they would pass along my message and call me back. That was over two weeks ago now, and I have yet to receive a response. I'm at the point where I'm going to have to find a new provider because I simply can't handle the front office staff's lack of response.
Absolutely horrible experience here over and over again. I have had to ask for refills multiple times and I get no response. I have to drive to the clinic and ask for refill and they still take their time to respond. The pharmacy reaches out to them multiple times and they won't even answer to them. This is just so unacceptable on every level. for a patient to run out of medicine because they just won't respond even though we call weeks and weeks ahead because we know they are unresponsive. The lack of regard for a human life and to put a person at risk of having a diabetic coma because they can't quickly fill a prescription request is just ridiculous. The doctors themselves know they are unresponsive because of how busy they are. One doctor told me he doesn't even want to know how many messages they receive on a daily basis because they can't keep up. Why accept patients if you are not going to be able to serve. I have seen multiple patients argue with the receptionist over various issues. Again it's just all bad.
It's not surprising that they have such low ratings. I was overcharged thousands of dollars for a basic blood work. Do not use their onsite lab services. Billing department won't answer your calls and neither will the clinic. Save yourself time and money and just drive to Seattle for better services.
Steer clear. The clowns are running the circus. I've seen two Doctors there and they are the worst. They don't care about you, they just care about there paychecks.The care team never answers the phone or returns calls. They would rather see you suffer than help you. I could keep going with the negativity, but you get the jist. My veterinarian treats me dogs betta than Astria treats there patients. That's a HUGE problem and they should be investigated by WA medical board and the federal government for the way they treat the disabled
I had an appointment with Dr. Bremjit on June , 2024 for a couple of med. Refills . (She was filling in for Dr. Heflick) It was definitely one of the worst and traumatic experiences I ever had with any physician! She was extremely rude and condescending! Questioning me if I was employed or not and do any exercises! I said definitely “YES” I am employed and have 2 jobs,! She’s such a judging Grumpy ???? old lady needs to be retired!!! Also heard her yelled loudly at the medical assistant working there as well, not professional!! I think she is the one needs to see a psychiatrist and learned to have empathy towards all humans & patients!! Definitely not going back to this location. Beware it’s at least 2 to 3 months wait time to see your physicians! Not recommended here!!!
These people never call back. Terrible customer service. They order blood work after you see the doctor and they never let you know the results. The entire staff should be fired and start over. Don't go here if you have a choice!
Arrived at 11:20am for simple lab draw. Checked in, but saw many being called for the same thing who had arrived after me. So I asked again at the check-in window and they told me the person who checked me in did not do it right and so they checked me in a second time. By now it was 11:55am. I had to wait another 30minutes until 12:25pm to finally get called by the lab. It took more than 1 hour to get a simple blood draw. With all the one star bad reviews on the website, I would think someone in management should try to address all of these customer service issues!!!
I went in for lab work that a nurse told me over the phone had been ordered. The lab couldn’t find any requests for lab work and would talk to a nurse. I could hear the Lab technician talking to several people on the phone at multiple offices. After over 20 minutes I am told that there was never any lab work ordered which I definitely remember being told about in detail . The worst part is I’m told that my upcoming appointment is with a different doctor in Zillah. I was never told by the nurse who scheduled the appointment as the same time as the blood work any of this. Union Gap already is far from my home having to go to Zillah is just crazy. I will give Astria one more chance if something else goes wrong I’m done.
Quick Facts About Astria Health Center - Family Medicine
Today
Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 08:00 AM - 05:00 PM |
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
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