Astoria Hotel & Event Center Info
Amenities
Other
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Pool
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Free parking
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Free breakfast
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Free Wi-Fi
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Star rating
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Check-out time
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Check-in time
Amenities
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Free Wi-Fi
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Free breakfast
Best WLM Reviews
Room was clean,bed was very comfortable, linens clean.Hotel checking was easy. Management and staff friendly. Bar and grill on site with great food and service. Free breakfast was adequate. Cleanliness of lobby and halls were very good. Lobby was large and spacious,decorated nicely. While traveling alone I felt very safe. The hotel was very quiet even though parking lot was quite full.
Double charges for the room. Want you to pay when you get there and then they charge again at check out. They tell you they will fix the issue and money is going back in the account in 24 hours. Still nothing tried called again today was told it will take time for the money to go back. Well that’s not what I was told yesterday and now have to do a dispute for the card since this wasn’t approved to be charged twice! No help at all
The owner was yelling at his worker in-front of customers “ do you understand English “ later in conversation I told him I’m tired and travelled all day he said “you chose to do that” he was very condescending. I asked his worker why she lets him talk to her that way… then he yelled at me to get out. :,( however I must say the place does look nice and clean but I don’t recommend staying here and having to walk on eggshells everyday with outbursts from being untitled to free speech.
The filthiest room I have ever slept in.????There was two pills a nail and a hand full of pretzel underneath the pull out. There was blood on the 2" thick mattress and no sheets or blankets. We told the front desk and all they were willing to do is refund our money and kick us out at 3 in the morning. The manager in the morning was even worse.... Trust me go anywhere else!!!!
Came to visit for the weekend. Arrived at 2:30 am charged me 289$ the room was disgusting found lots of random gross items all over. I tried to let them know and get a new room and the attendant was very rude and inconsiderate. Tried to kick us out at 3 am. Attempted to talk to the manager the next morning and they told me they don't clean the hide a beds and they wouldn't do anything for the inconvenience and disrespectfulness
The least accommodating service I've ever had. What can I say? I paid for 1 week at the weekly rate. My stay was shortened so I checked out early. Management would not prorate the difference and made up different pricing for the rooms from $100/night to $150/night, arguing that there was no difference in pricing if we did prorate. That's fine (I guess) until I needed to return to Dickinson for one night during my stay. The hotel will not allow me back to my room bacause "the transaction is complete". I ended the phone call because I was busy at work and asked my wife to call and speak to them. They refused to talk to her and even hung up on her. I paid for 7 days and they will not honor my stay.
The breakfast is terrible. Everyday is uncooked sausage and dehydrated eggs that have been watered down to a soup. The waffle machine is broken, it does not work.
The pool room has broken furniture and the hottub grout is largely cracked around the entire hottub. Most assuredly leaking and will eventually be shutdown.
The first room I checked into had wiring issues and the bathroom lights and outlets didn't work. Electrical hazard that if not corrected will assuredly become a fire hazard. The second room had a broken cover on the AC/heater just laying atop the window sill as well as the cupboard door that houses the refrigerator hanging off by one hinge.
The elevator leading to the middle of the hallways is broken. It does not work period. And to top it off, there is no signage stating as such. Not once during my stay was I able to use the elevator closer to my room, and I tried multiple times given there was no signage of "out of service".
This is in fact the most despicable hotel I've ever stayed at. The management has a disgusting attitude. They will do everything in their power to rip you off. I will never stay at this hotel again, and neither will any one of my coworkers. I implore every single construction and oilfield worker to stay far away from this hotel and never give them a dime of your hard earned money. There is a much nicer hotel that charges $70/night on the west end of town that's very accommodating with a kitchenette in every room.
I will be reporting the Astoria to the Better Business Bureau as well as the North Dakota Health and Human Services Food and Lodging.
*Edit*
This hotel is not even BBB accredited!
The hotel in need of a refresh, The breakfast is no frills, The menu is always the same. It's a typical continental breakfast. Dehydrated scrambled eggs, sausage links, biscuit and gravy cereal available, juices available, coffee, bagels, waffles pancakes jelly, Danish,.. it's funny how important breakfast is to me!! I will pick a hotel solely on its breakfast. . they don't serve their coffee all day . That's an important one to me. If you stay more than one day, you'll just need to ask your maid for items., towels etc, they look to be extremely understaffed and overworked I don't care for the metal frames around the beds. I always lose things and I can never find them and I think they slip behind these beds.. that are always in these type of hotels. I just like a frame where you can see under the bed. They have a decent pool and hot tub they supply towels.. they have a water station in the front lobby where you can fill up your water bottles. Supposably filtered water. They have a gym, no frills.. it's an okay stay, there's a lot of tagging marks or vandalism on objects in the stairwells, placards in the elevators. You'll find a few ice machines throughout the hotel. A few snack machines. They don't take credit cards or debit cards. Cash only., The front desk people were helpful if asked questions, pretty quiet hotel. The fixtures in the bathroom. The hallways The paint it's all in disarray. It needs a refresh but I have a feeling that the person who owns this. Doesn't have the money to keep up on a lot of things. There's a lot of workers who stay here The reviews aren't great. But it's not horrible. I like to just thoroughly clean any place. I'm going to stay in even for one night. I generally bring my own cleaning supplies and disinfect it. A hotel room is a hotel room and it sees hundreds of people thousands a year!
The bed linen had lipstick (?) stains on it. The kitchen sink had caked on food. The bathroom sink had shaven hair in it. The bathroom sink was also broken and puddling on the floor. The towels were thin and in tatters. Generally not a clean place.
But the staff were great.
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