Aspirus Stevens Point Hospital - Urgent Care Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
Receptionist was so incredibly RUDE to everyone that came in including us
Things she said are, "hellooo? I'm asking you a question"
And making us seem stupid for asking questions
Unfortunately her name tag was covered by her jacket
ALSO the wait time for the emergency room was AT LEAST an 1-2 hrs!!!!! Unbelievable!!!!!!!!
went in so many times within the span of a week, not just this aspires building but multiple and they sent me home with my diagnosis as anxiety. i’ve struggled since and that’s because it was never anxiety. They were wrong and yet treated me like i was crazy.
As per usual they were rude and condescending. 0/10 would rather rot for 4 weeks waiting for a primary care appointment than come here.
I went to urgent care in stevens point aspirus. I was treated very well and very minimal wait times. The provider was Matt. He was very thorough and pleasant explained procedures diagnosis and medications. Resp therapist, receptionist and med assist were all awesome as well. Thanks for treating me so well
We've been constantly lied to, told we were going to kill our father by an ER nurse not once but twice. Patient relations uttered basically the words, "I know these people and they wouldn't do that." This is infuriating. If I could I'd give a negative rating. We've also been lied to about tests, and medication be done/given. You would expect better care since it's a hospital in a bigger community, unfortunately, NOPE! Even one of our assigned hospital case worker got to deal with first hand just a bit of what we've been dealing with... I can say this person isn't happy either.
Avoid this urgent care clinic if you can. I brought my son to urgent care at Ascension for stitches. When I received the bill, I was shocked by how much I was being charged for the visit. I called two other urgent care clinics and asked what each would charge for the same service - both would have charged less than 1/3 of what Ascension was charging. I thought this was a billing error, but my insurance company informed me that Ascension charges a hospital rate for services provided by the urgent care clinic. According to my insurance plan, I was charged for an emergency room visit, which is much higher than what a true urgent care clinic would charge. This bait-and-switch tactic is somehow perfectly legal
Since Ascension took over St Michaels we have seen a steady deterioration of care especially trying to talk to a nurse. It is common to not have anyone return a call for a day and a half or two days. If you don’t have your phone in your hand when they callback, you get a message and the wait starts all over. They now use a call center who can only answer questions off the script given to them. Three recent trips to the ER has confirmed the hospital has gone downhill the same as the clinic. Staff has been cut and those not fired or quit are all overwhelmed. I am actively looking for another facility and given the lack of treatment I have gotten from Ascension, it won’t matter how far I have to drive. I have excellent insurance and feel Ascension has become a scratch and dent health care facility. Wish I could give negative stars.
Last October I lost my son the day before he was due. The nursing staff were very comforting and kind but I was not impressed with the timeliness of the on-call OB/GYN Dr. Jamison. I waited for 45 minutes - 1 hour for her to arrive and tell me my son had passed away. It was already a cruel experience as the fetal heart monitor was silent. I felt a lack of urgency with her taking her time to arrive. I thought on-call Doctors were supposed to be more urgent? I find it odd that there are no OB/GYNs in office on the weekends. Babies do not wait for it to be a week day. And emergencies don't either! After the loss of my baby, Melissa Goetter, another OB/GYN was incredible. She coached me through the birthing process. Her and her nursing staff kept me as comfortable as they could. I'm grateful to her and her attentiveness to my loss. I am also grateful to Now I Lay Me Down to Sleep for taking photographs for me and my s.o. of our son.
A few months later in January of 2018, I had horrible pain. I tried to tough it out but eventually went to the emergency room. I was deeply saddened by what I experienced here. I was treated like a drug-addict in withdrawal. It felt like the E.R. doctor was scolding me rather than trying to help me. Overall, it felt as though he was annoyed with me and my crying. But I was in pain! They took my blood for labs and guess what, no drugs! And yet, they sent me home with a prescription for percocet. Honestly ridiculous. I work in healthcare and have zero interest in that lifestyle.
I tried to continue the next day, went back to work, but after I ate I would be doubled over about 20 minutes later with horrible pain again. I went back to the E.R. three times for three days straight trying to get someone to take me seriously. In hindsight, I wish I'd been able to go somewhere else based off of what I experienced. Finally, another E.R. doctor ordered the same labs as the previous doc did on the first day I was in and found that my lipase levels were extremely high. Then the doctor brought in an ultrasound machine and found the numerous, small gallstones that had traveled in my body and were blocking my common bile duct. Effectively, causing my pancreas to try to digest itself because the enzymes could not go to my stomach. Fortunately, this doctor then scheduled me for surgery instead of sending me home. My surgeon was Dr. Rusek. He removed my gallbladder and the stones. I am appreciative of his work and of that second E.R. doc because I had felt like I wasn't being taken seriously up until that point. It was such a relief to be able to eat again without any digestive pain.
This hospital has some wonderful staff but it also has some staff that need a culture change. I think one of a patient's biggest fears is to not be taken seriously. Whether it is in timeliness in responding to being called in or in treating a patient without bias. I shouldn't have had to come into the E.R. 3 times for 3 days in a row, doubled over in pain and barely able to breath, just to be taken seriously. St. Michael's could do better for their patients.
Quick Facts About Aspirus Stevens Point Hospital - Urgent Care
Today
Opening Hours
| Sunday | 08:00 AM - 04:00 PM |
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| Monday | 08:00 AM - 08:00 PM |
| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 04:00 PM |
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