Aspen Dental - West York, PA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
Very professional friendly staff! Warm welcoming atmosphere. I’ll certainly recommend this place. I’ve not had work done yet but I’m sure it’s going to be worth it here! The young dentist I forget his name but he made me comfortable instantly. I guess he was made perfectly for the job! I need three extractions and he assured me a painless adventure! I’m gonna take it after the holidays! Wish me luck and I’ll return with the AFTER photo!
Dr Williams is 100 percent professional and the staff he has behind the scenes are great. Amanda. What a wonderful woman and she truly cares about the patients
I rate them a 5
Ladies at the front. Office manager and assistant, nice people, however, no help in answering phones etc. I called numerous times because it took nearly 3 full months to finally get my full partial bridge in.
I rate them a 2
Basically the Urgent Care of dentists. When you call to schedule with Aspen Dental, they recommend you schedule online. I did so, and received a call saying the website had allowed me to schedule during their lunch break, so they had to cancel my appointment. Upon returning to the website, I was told I had an existing appointment and could not schedule another, so I had to call (as I originally attempted) to schedule an appointment.
My visit, an initial consultation, was utterly unprofessional. The X-ray technician is the only person I would recommend for any customer-facing position.
The entirety of my interaction with the rest of the staff was cold, bordering on hostile. As I waited for the dentist, two hygienists would periodically come into the room and act as if I did not exist, pointedly ignoring me if I said hello or anything. When the "doctor" did arrive, he showed me my X-rays, but failed to actually describe anything about them, then informed me he had never heard of a very, very common medical treatment, and then said he needed to consult with his team, and that was the last I saw of him.
I was taken to a waiting room for about half an hour, and then a member of the office staff brought me to the checkout desk, to ask me how I would like to schedule. I cannot fathom why she thought, after having zero consultation or explanation, I was going to entrust them with my further care. I went here because they were in my enhanced benefits for my insurance. I'd rather pay out of pocket than trust these people to do any work for me.
Was a good experience, X-ray tech had me in and out. Dr gave me Quick Look through and gave me the prognosis. Financial gave me the business and we made the decision on what was taking place today. There was a cancellation and I was taken care of same day. Dental assistant took great care and the Dr had me in and out. I strongly recommend Apsen Dental.
kind of shocked that a place like this exists. called to schedule an appointment a week in advance and they said that they'd be able to get me in at a specific time, which I obviously agreed to. I wait until that day comes and then call ahead of time (twice) to make sure that everything is all good, but instead of picking up I just get hung up on (both times). I make my way into my appointment (because I'm not going to no-call no-show) and they tell me that the appointment was never scheduled and that they can't help me, what's worse is that the insurance that they said they accepted is actually NOT accepted!
they wasted my time and money getting out here for the appointment. I understand that things happen but this is just insane, I even called ahead of time to make sure.
don't waste your time here.
If I could submit negative stars I would. I’m at my wits end, not only is it impossible to get out of work now a days (I work in childcare) but it’s impossible to find an appointment. I called in for emergency tooth complications, I’m in a lot of pain and needed help. Their only available option was today at 3:45. After finally managing to get my employer to allow me to leave early I find out on the way to the dentist that they had to cancel my appointment. After politely talking to the receptionist on the phone she said they could fit me in as long as I head right to the office. I get there in record time just to be met with two extremely rude receptionists (who wouldn’t even acknowledge me standing there). They said that they wouldn’t take me and they’ve already cancelled my appointment so I had to go. They wouldn’t even look up from their computers to talk to me. Again.. they neglected to call me to tell me this before wasting what little gas I had. I am not a rude or unkind person, I am extremely patient and understanding, so this is not a situation where they were rude only because I was. Edit: I tried aspen again with severe tooth pain and the exact same thing occurred.
I had a wonderful experience at Aspen Dental (West). All of the employees were wonderful especially Stef and Dr Williams, with whom I can't enough kind things to say. Everyone made me feel so comfortable. Dr. Williams explained everything to me in a kind, caring and compassionate way. This is now my NEW dentist after search so many years to mind one.
Showed up to my first appointment on time. Very nice greeting. It just so happened that they were short staffed because two staff had to leave for personal reasons. They assured me that I still will be seen no matter what. The doctor was fantastic. He located the reason for my tooth pain and relieved some of it and set up a plan to relieve it more. Very happy with the outcome.
Quick Facts About Aspen Dental - West York, PA
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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