Aspen Dental - Waukesha, WI Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Gender-neutral restroom
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
POOR CUSTOMER SERVICE AND FALSE STATEMENTS
I had a disappointing experience at the Waukesha office. I waited over 40 minutes for my cleaning appointment, and despite having my previous x-rays with me, the staff insisted that I take new ones, assuring me that everything would be covered by insurance. However, I have now received a bill for the x-rays. The lack of clear communication and transparency regarding billing is very frustrating.
The staff here are incredible. From the manager, front desk, all assistants and the doctor. Everyone has been so patient, gentle, sweet to me as I experience severe anxiety at the dentist. Things are explained thoughtfully and thoroughly. The girls always hold my hand through painful things and there is zero judgement ever. Highly recommend.
My experience was amazing. Very caring staff and they all work together. Dr. Patel is so caring about his patients. I went back today for a final bridge work. It feels good, looks good and fits nice. I will be going back for more with in 2025. Thank you Aspen Dental
All of the staff were courteous and professional. The practice has some rooms but mostly the patients are in an open floor area with dividers separating you. The dentist was nice but he did come across as lecturing me. They explained what I needed to have done and went over the cost in detail. The quote was for the top of line denture and they didn't provide other options for the denture. We were there for over 2 hours for the consultation where majority was the dentist lecturing me on my teeth. They understood I was getting different consultations so I can make a decision who to choose. When I called to get my Xrays sent somewhere else they wouldn't just send them to me unless I come in to pick them up. Not sure if we will go to them yet due to getting our 3rd consultation next week.
Went in for a simple filling, left with an extremely swollen and bruised face. Went in the next day to see why this was happening, as it had never happened before for other fillings, and they said it’s totally normal and I just need to ice it and take ibuprofen. I did what they said for a week and it still didn’t get better, the pain and bruise actually got worse. Went back in a week later and had to wait a very long time despite having an appointment, and they were still not helpful. They actually made me feel pretty stupid for being concerned about it. Didn’t address my pain at all, just told me to take ibuprofen and do a cold compress. Looking for a new dentist soon.
Friendly staff. The process was amazing, Kyana & Kate explained each step prior to doing them. Dr Patel was gentle and continued the processes till they were exact. I appreciate that BIG-TIME!
Dr Patel prescribed an antibiotic as one tooth was infected. He scheduled me for a 7:00 am appointment the very next day. Ashley took her time explaining the differed payment plans till I decided on one that was manageable according to my budget.This morning Dr Patel anesthetized the area of my infected, split in half tooth and extracted that tooth with a most gentle hand and expertise! Thank you Kyana and Dr Patel.
Very very pricey(if you have state insurance) Dentist got straight to the point which is a plus! They were somewhat adjustable with helping out with the cost but barely. Might go back in the future for some little things done but not my whole mouth of problems because it would break my bank and then some….
I cannot say enough BAD things about this dentist. First, let's start out with the fact that I scheduled a new patient exam and expected to have a full exam - the hygienist called in sick, so I had a poor excuse for an exam - meaning I only had a panoramic x-ray and bite wings. Then the dental assistant that performed my bitewings actually made me cry, as the metal from the bite wings was digging into the roof of my mouth. She asked if it was ok and I said 'no', to which she said 'ok, great'. I sat in the dental chair, with no one examining me for nearly an hour. The dentist finally came in and was incredibly rude. He wanted to take out my permanent retainer and make new retainers for me - ok fine, but they do not make the appliances in house so he was not sure how long I would be without retainers. I voiced concern about my teeth moving, as I had my braces later in life and he ignored me. I then said I can have it removed at my orthodontist and they can make the retainer and he said, 'no, we can do it'. I don't believe that they couldn't - but I did not want them to. On top of that, they were charging me nearly $500 to do a scan of my teeth! That's insane! I say all of this having previously worked in the orthodontic field. I was not happy with the treatment I received and decided to go to another dentist. In order to try and save myself some money, I asked for my x-rays to be forwarded to me. They NEVER sent them. Then they had the audacity to charge me for my visit - on top of that, they over charged me!!! I will never go here and will try to stop anyone I know from wasting their time and money on this terrible dentist!!!!
Quick Facts About Aspen Dental - Waukesha, WI
Today
Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 09:00 AM - 07:00 PM |
| Tuesday | 07:30 AM - 05:30 PM |
| Wednesday | 07:30 AM - 05:30 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 07:00 AM - 01:00 PM |
| Saturday | Closed |
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