Aspen Dental - Vestal, NY Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
Made a new patient appt and I told them the reason for my visit was a cleaning and checkup (even reminded them when they confirmed the appt two days prior). Show up today and the lady up front who was the same person who confirmed my appointment over the phone tells me “we usually don’t do cleanings on the first visit”. I was 10-15 Minutes early get called back on time, they do a million different types of x-rays, I get taken back to the room, and the dentist spends may be a maximum of two minutes with me and says everything is fine. I tell him the reason for my visit and he’s like I’ll speak to the office manager and we will try to do it today. I wait maybe another 30 Minutes only for the dental hygienist to tell me that she can’t do my cleaning today and even prior to the cleaning, she needs to examine me to see what “type” of cleaning I need. Then she tells me both hygienist are booked out 2 to 4 months from now. I tell her the whole reason for my visit was a cleaning. I have no issues or complaints about my teeth and she regretfully tells me that she can’t do it today. I speak to the office manager and she just tells me that I’m sorry we didn’t notify you when we called. She doesn’t take accountability for her employee telling me the wrong information or what a waste a time this was for me. I was at this appointment for an 1 hour 15 mins. She tells me that new patient appointments are scheduled for an hour, so they’re technically running on time, But wait they’re scheduled for an hour, but there’s no cleaning? X-rays and the Dentist coming into the room prior to the hygienist just to tell you your X-rays are normal doesn’t take one hour. Totally disappointed and what a scam, trying to make you come back for a cleaning visit. Every other dentist I’ve been to always does xray, hygienist, then dentist. And they always have done a cleaning even as a new patient appointment. This office seems to have their sequence out of order.
From the moment I walked in, I felt a little less uneasy. The staff was so kind from start to finish. The woman who helped me at the end with billing was an angel. She calmed my nerves and really treated me with compassion. She answered all my questions with the highest level of professionalism and ease. This was my first visit and I was beyond nervous considering past traumatic experiences. I’m looking forward to going back.
Made an appoinment excited to go just to get a cleaning a few weeks ago. Show up at appoinment and it's a consultation. Today show up for actual cleaning and they offer flouride, some cancer thing, all optional they say. $250 for son and 46 for me. Should of been all stated at consultation you would think. So you know what insurance covers and no surprises. I declined of course, in I was not prepared for extra cost. So went with a 2 min cleaning. I could of done my self. A polish, and floss. She even made me swallow my own spit. Lol. That telling me in a professional way. Don't cone back. Have a wonderful day. We won't.
Failed to return phone calls.
They billed my insurance for a service that was not provided.
I was advised one dollar amount and then charged another which I understand Insurance is a estimate but this was not the case, after reviewing my bill in great detail. I advise asking for a itemized list of services provided to see what you are actually being billed for.
Wasn’t told that my first appointment wasn’t a cleaning, but a consultation, but fine, I get it….I’m a new patient.
However, when I went to check out and schedule my cleaning, they told me they had run my “financials,” and that I would owe $170.
I have insurance that pays for 2 cleanings and 1 set of X-rays per year…..
I told them that, and they replied with “all places are different.”
I told them that I was absolutely not paying that, and asked them for an itemized explanation of why my bill was so high.
They finally revealed that they had put a $120 electric toothbrush on my bill—-I NEVER asked for one. The lady said, ok, we can remove that if you really want.
She then proceeded to tell me there would still be a $30 charge. I asked what that was for, and she told me it was for a gum cancer screening.
Mind you,they never gave me the toothbrush or did a cancer screening….if I hadn’t pushed for an itemized bill, they would have charged me $170 for nothing!
I was treated very kindly and never felt uncomfortable. Was a very clean, friendly atmosphere. The dentist and the assistant were also both very attentive and listened to all of my concerns and addressed them all. I would have given them a 5 but man just to get 2 implants put in they was $16,000.00 I would have to pay $14,000.00 only because they gave me a discount of some sort but still like who can afford that? Not me. Other than that it was a great place!
I was kind of nervous about a franchised dentist however the staff was friendly and beyond informative. They gave me a comprehensive exam and explained everything in great detail every step of the way. They gave me treatment options and didn't just set in stone one plan. The dentist that provided my care took his time with me, the appointment did not feel rushed.
The worst‼️‼️‼️ I was 1 day over my 6 mo. cleaning and they charged me a 3,000. Dollars treatment plan with 4 quadrant cleaning and electric toothbrush 80.00 dollars and a powder of antibiotic. Etc. I had no bleeding gums, gingivitis, halitosis, or needs for dental work of any kind. I am married to a retired dentist and we were both appalled and shocked at the rip off mill.
They would not do my 6 month prophylaxis, give a regular toothbrush , tooth paste or floss. I was told they could not do that b/c that was NOT the treatment I needed. So after my exam I was done I was taken out to the front to a “business” cubicle to be told & given explanations of why I needed all that treatment. I was immediately offered Credit ~ in order to pay / finance all my treatment needed. This was after what my Delta Dental covered! Smh ????????♀️ I politely took the print out of my supposedly NEEDED treatment and left….. picked up x-rays later and never returned.
Quick Facts About Aspen Dental - Vestal, NY
Today
Opening Hours
| Monday | 07:00 AM - 05:00 PM |
|---|---|
| Tuesday | 07:00 AM - 05:00 PM |
| Wednesday | 07:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 08:00 AM - 01:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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