Aspen Dental - South Lebanon, OH Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Gender-neutral restroom
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
Came in for a extraction. First started out with x-ray and the tech(Robin) was absolutely rude to me. From there we sat in the chair and she get just having these back handed comments and was just being completely rude. Her boss comes back and ask if everything is okay and she said yes. I stopped going to my regular dentist because aspen was cheaper but I'll never come back. For someone with fear and anxiety of being here, they did not help in thee slightest. Absolutely ZERO bedside manner. Dentist was really nice and the hygienist. The place was dirty(dust,missing paint, broken chairs) and very short staffed. I was there for one tooth extract and took over 3 hours. I will never again step foot into this place again. Do yourself a favor and find someone else.
Xray machine was malfunctioning and it took them around 6 tries to get it to work. By that time I was gagging from all of the attempts. The tech was looking through the drawer (with dirty gloves) for numbing spray and then sprayed it onto my face. Then the scanner needed calibrated so she kept stopping and walking back and forth to click the screen to get it to work. The chair had a rip in it. The dentist was very nice. I decided to continue on with them as I needed a broken tooth replaced. I could not get the office to send me an itemized list so I could plan for the multi step procedure. I called several times and everyone was always nice on the phone but there was no follow up. They will however send you automated emails every week urging you to use them. Very poorly run.
Super polite friendly staff especially the Dentist. They extracted one tooth for me and did a Crown on another. Wait times can be long but only because they handle a lot of same day emergencies and take their time to do good work. They worked with me on what my insurance covered and didn't and what the best forward was for me.
I highly recommend.
Can you tell which tooth had the crown installed today? Neither can I ????
The most unprofessional dental place I have ever visited. First they billed the wrong insurance company and address and said my insurance has been terminated and will not schedule another appointment without paying cash upfront. I was able to convince them my insurance is valid and no claims have been filed by Aspen, and got the appointment. Then they told me I have cavities in a couple of teeth in my 2nd appointment. No idea why they didn’t tell me in my first appointment when they took my xrays. I would think thats more urgent and book prior to sealants or least on the same day. Next, the worst of all, I showed up to my third appointment (2 months after the first one, thats the earliest they could give me) for fillings, and when I showed up, they tell me there is no appointment scheduled. They are asking me if I received a confirmation call a day before, which I never did. Now they are booking me 2 weeks later. I have had to deal with these cavities untreated for 2.5 months because of their gross negligence and unprofessionalism. Save your time and money, and STAY AWAY from this place!!
I don't like how they make you go through so many hoops just to get help with a toothache or an immediate need. Then they come at you with an ASTRONOMICAL AMOUNT of dental work they want you to have done. Just fix the problem and stop giving people so much anxiety about going to the dentist.
tl/dr: DO NOT USE THIS DENTAL PRACTICE
UPDATE: the disingenuous "reply" below is a canned autoresponder. I spoke with the practice admin manager and asked her point blank why I should remain a customer -- she had NO answer other than to tell me to "calm down" then offered me an appointment time 7 MONTHS in the future. It is very apparent that they DO NOT value their clients and only want clients with issues or the potential for huge financing opportunities ... it made no difference to them that I paid in full or that they NEVER asked me to pay up front. And, WHAT OTHER DENTIST requires an UP FRONT payment for a routine annual hygiene appointment.
ORIGINAL REVIEW: If I could give a NEGATIVE 100 stars I would. This dental practice is COMPLETELY INCOMPETENT. Their scheduling staff doesn't know their staff availability and they apply random "policies" about confirmations being accepted verbally and then randomly cancel appointments without notification. After NEVER telling me that they require 60% ADVANCE PAYMENT for a hygiene appointment and that is why they cancelled my appointment without calling me or notifying me that there was an issue regarding a "policy" that they never told me about. Then when they attempted to reschedule the next available appointment is 7 MONTHS in the future --- DO NOT USE THIS ASPEN DENTAL PRACTICE. COMPLETE WASTE OF TIME.
I’ve actually never left a review online before, but I felt it was necessary to do this. Ten weeks ago, I had my four wisdom teeth removed. I was unfortunately pressured into the decision and given incorrect information that has cost me financially, and physically. Firstly- I only wanted one removed because it was cracked. I knew the rest would need taken eventually, but knew I couldn’t financially cover the cost. They manipulated me into believing that even with removing all four teeth, my monthly payment would stay the same because we would remain under the amount needed to do so with the Fortiva account. That was not true. I’m now paying three times as much per month, when I specifically told them SEVERAL times I could not afford that. They literally LIED about what the cost of my procedure would be, as we scheduled it, and the day I was there to receive treatment. I was told it would be HUNDREDS of dollars less than it was. On top of that, I was told by the first dentist I saw I would need an oral surgeon. The second dentist I saw said that wasn’t necessary, that they could do it, and so I trusted that opinion. However, it took me a full month before I was pain free, and now ten weeks later I am still having to do special care to my tooth extraction holes. Yes, still holes. I was told after the removal to expect a TWO WEEK recovery. I was told I could eat normal food after two days- it was two and a half weeks before I could start eating regular food and even then it had to be soft. I was initially very excited to get affordable, necessary dental care but I was misled, lied to, manipulated, and now I’m financially in a place that I cannot afford. NO ONE in my life that I’ve talked to that has had their wisdom teeth removed has had even HALF of the crap I went through in recovery.
Don’t go here. It’s not worth it. Find somewhere else, they may be more expensive, but hopefully they’ll give you PROPER treatment and aftercare instructions, not LIE about the cost, and not leave you in a toothache for a month that wasn’t even from the problem tooth. They care about profit and that’s it, but they will DEFINITELY make you feel like that’s not the case. Worst part is, I’ll never get that money back. EVENTUALLY these holes will finally close up but I am down hundreds of dollars I will never get back. Would give negative stars if I could.
I wish I can give negative star. I confirm prior to dental x-ray 3 times may be four, over the phone, while I was there and just prior to x-ray if my insurance will cover and if I have to pay anything. Everyone said same thing that you don't have to pay anything as its covered by insurance. But they keep sending me bill again and again even after explaining over phone.. This location is SCAMMING PEOPLE. My next step is to complain city of Lebanon and Better Business Bureau.
Quick Facts About Aspen Dental - South Lebanon, OH
Today
Opening Hours
| Monday | 07:00 AM - 05:00 PM |
|---|---|
| Tuesday | 07:00 AM - 05:00 PM |
| Wednesday | 07:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 08:00 AM - 01:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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