Aspen Dental - Schenectady, NY - Rotterdam Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Gender-neutral restroom
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
This office is incredible! The entire staff from reception, hygienist, doctor, and assistants were so great. Everyone is so kind, friendly, and helpful. I’m so thankful I was able to get in here. Stephanie did an awesome job on my cleaning. Great dental office, highly recommend!
Everyone was knowledgeable, helpful, respectful, and kind. The office staff, doctor, other medical staff were all great! The entire process was thorough, efficient, transparent and supportive from my first phone call to leaving the office with a clear and reasonable treatment plan. I feel blessed to have found this dental office.
I had a terrible experience at the Aspen Dental in Rotterdam, NY. There was zero price transparency—before my appointment, I spoke with two different employees, each of whom assured me the next person would give me an estimated cost. I was also told the appointment would be a chance to establish care and discuss pricing, but this did not happen.
After waiting 30 minutes, I was brought back for an X-ray, which I didn’t need since I’d had one six months ago. I would have gladly transferred my records had anyone told me in advance, but instead, I was informed on the spot that the X-ray would cost $57 (with insurance)—twice what my previous dentist charged. If I’d known this ahead of time, I wouldn’t have wasted my time going to this appointment.
To make matters worse, the office manager spoke to me in an extremely condescending and demeaning manner. Even my three-year-old could sense how uncomfortable and unprofessional the conversation was. I got the impression they were trying to push me into services just to bill me without transparency.
I had planned on switching myself and my four family members to Aspen Dental, but after this experience, I’ll never return. This was easily the most unprofessional office experience I’ve ever had.
I called 10 dentists who could not fit me in before I called Aspen Dental. They help with dental emergencies and scheduled me in immediately as the crown of my tooth had fallen off. Their Check in was easy and professional and the dentist was very competent. I left appreciative of their quality service.
Had a deep cleaning and gum rejuvenation done over two treatments two weeks apart. Very pleased with results on the left side after two weeks. Just had right side done but don't anticipate any issues. Minimal discomfort but I had significant tartar buildup. Hygienist was excellent and staff very helpful. Highly recommend the Altamont Ave Aspen location in Schenectady.
First visit on friends recommendation. Not disappointed! About half way through it struck me...EVERY staff member, from the gentleman who helped me fill out the questionnaire all the way to the doctor, smiled. Not just at me, but with me, and with each other. Makes me feel like I made the right decision, with the right people. Let you know once the work starts.
I've always had good luck at Aspen, but today was exceptional. The team went out of its way to take care of a minor dental emergency and also moved up my previously scheduled appointment by a week to take care of everything in one day. Really appreciate Tammy and the team at Rotterdam. Well done.
Update!!!! I was surprised to recieve a call from Tammy, the office manager expressing how sorry they were about my experience and that they were determined to make it right, well they did. I received a refund the the initial work I was unhappy with and I decided to give them another chance. They have been wonderful and have more than made up for the issue that I had in the past. For this reason I believe that not only is everyone into the office very pleasant, but they do care about you and your experience and exhibit true integrity....... I recind my initial rating and would like to give them 4 stars for now. I'm not done yet with my dental work. Absolutely the worst experience ever at a dentist. In the consultation we came up with a plan we were all happy with. First appointment they changed there mind halfway through the procedure and I left there missing teeth. Set another appointment and got a call two days later to change the plan drastically from original plan again which I disagreed with completely . All I wanted was the original plan that had been set. Next appointment was confirmed. I took an hour off work for the next appointment only to find out they had cancelled my appointment. They said they emailed, sent a text and called which they did none off the above. They changed there mind 3 times during and after my first appointment and when I told them they were lying about trying to contact me about cancelling my second appointment they refused me care. A Doctor that changes there mind 3 times during and after 1 appointment is not someone who should be making health care decisions. She talked me in to removing one tooth that was cracked. After double shots of novacaine and prying and yanking, the tooth would not come out so she decided to leave it. I wonder what damage was done to that tooth..
Quick Facts About Aspen Dental - Schenectady, NY - Rotterdam
Today
Opening Hours
| Monday | 08:00 AM - 06:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 07:00 AM - 01:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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