Aspen Dental - Pottstown, PA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Gender-neutral restroom
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
Aspen Dental in Pottstown.
[10 being the best of the best]
[1 being terrible the worst]
Hospitality needs improvement
Rate : 1/10
Dental assistants should introduce themselves and start a conversation.. 1/10
The things that go into your mouth for x rays are extremely uncomfortable and hurt 1/10
The cleanliness is not the greatest. Trash on the chair you sit in to get your teeth cleaned. Dirt on the floors and walls and on the light that goes over your face as they work on your teeth. 1/10
The fact that no one tells you what's going on and you're just sitting there feeling forgotten 1/10
While getting x rays A dentist was complaining out loud about how she couldn't get more gloves and bitching about it and not caring that I could see and hear her. As she was working on somebody else's teeth. -1/10
Will not be coming back .. more to follow
Dr.Kim was nice and helped me a lot with knowing what is going on with my teeth. 5/10
Was very upset in the beginning upon arrival because I was unaware that the financing took place prior to service. I had an appointment on 10-24-24 at 9:30 am to go over the cost and waited over an hour and no one even came out for us. My daughter had to go to work at 1:00, so we couldn't wait any longer. I did not receive any e-mail from your office (the girl at the desk said she sent two e-mails---I received none). Once I got back inside, the girl who did the impression was very nice and made my visit comfortable. I look forward to the rest of my dental work being done and hope that everything is a good experience---I'm sure it will be. Thank you.
It was a great experience. All our concerns and questions were answered. My husband and I felt that we were heard and respected. Together we came up with an affordable plan for the problem at hand and a plan going forward to address future issues. We decided to choose Aspen Dental as our new family dentist.
I had severe pain on right side of my mouth. I walked in and was seen within 10 minutes. They took pictures of my mouth and found the problem immediately. Dr Gupta was very attentive and explained what I needed done. Prescribed an antibiotic and pain killer. The staff was very kind and I would recommend them for your dental work. I would like to thank them for all they did to help me out. Thank you very much. Actually looking forward to my next appointment.
I have never experienced such poor treatment from a dentist's office in my life. My experience with Motto, starting over a year ago at the Warrington location with Aspen Dental, has been deeply frustrating.
I began as a mild case with only one tooth needing adjustment. After the initial photos were taken, I was told they didn’t process correctly and had to return twice more for new photos. It then took nearly three months for me to receive the trays I had already paid for. Despite these delays, I wore the trays as directed every day. At my midway checkup, I was told everything looked great.
By the end of my treatment, however, the tooth hadn’t moved. A refinement was suggested, but it took over a month to receive those trays. Wearing the same tray for that long is damaging to dental health. After completing the additional 12 weeks of treatment, the results were still unsatisfactory. My tooth remained unchanged, and I now have cracked, chipped teeth and unsightly gaps that I never had before. These issues cannot be attributed to my habits, as I only eat soft foods due to TMJ, floss and brush daily.
I was then told I needed to visit the Pottstown location for more photos for more trays. Scheduling this urgent appointment took far too long. I made two trips, each over an hour for THEIR convenience at s new location due to the original doctor being there, only to be promised that new trays would arrive within two weeks. Weeks later, I had received no update, and my inquiries were met with vague excuses about being understaffed. I was also promised follow-up communication from the doctor, who left during my appointment without returning.
This never happened.
After nearly a month of silence, I was informed the photos taken at Pottstown were not accepted, and I now need to return to Warrington—essentially starting over. This back-and-forth has been exhausting, inconvenient, and unacceptable.
The result of this process is teeth that look worse than when I started. I even offered to transition to braces to resolve these issues, yet I’ve received no clear response. The lack of accountability, transparency, and care from both locations is appalling. I expect immediate resolution to this matter, as my time, so much money, and dental health have been significantly compromised.
the staff was amazing, NOT the 2 different dentists that “examined” me! The wait time is crazy, went in for tooth pain and swelling was told I have no cavities but need Tooth Scaling and Root Planing, after 3 total visits and what seemed to me was just a cleaning and a $2,500 bill, I was told I need 2 fillings by the other dentist ????????♀️ and I only received fluoride varnish, that I was charged for, on half my mouth. I know the staff doesn’t set pricing so no reason to get pissy with them. First dentist mumbled and only looked at X-ray, second dentist said everything like it was question, no confidence in what he was talking about. Can’t believe I’m stuck paying all that money and still didn’t get fillings
Terrible all around. My dentures look like they were made for Halloween costume, they billed my insurance company a year after the work was done and my insurance company denied the claim. I'm responsible now. My husband and I have had nothing but problems with our dentures from day one. I now have a overbite and can't chew. Just awful. I don't look the same anymore. ????
Went for my first consult and aside from a little bit of a weight time. They were helpful and eased my anxiety and told me what work needs to be done and what those next steps would be. Overall for very first appointment it went better than I had worried about.
Quick Facts About Aspen Dental - Pottstown, PA
Today
Opening Hours
| Monday | 08:00 AM - 07:00 PM |
|---|---|
| Tuesday | 07:30 AM - 05:30 PM |
| Wednesday | 07:30 AM - 05:30 PM |
| Thursday | 07:30 AM - 05:30 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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