Aspen Dental - Pickerington, OH Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
My daughter went in for a crown in May '24. One time she went in to have it installed, the rent-a-dentist didn't show up. The next time in they couldn't find the crown. They put in a temporary crown in early September '24 ordered a new, permanent crown. The temporary crown fell out the next day. She moved back to Indiana and went to an Aspen Dental location here and they refused to look at something done by another Aspen location. We had two other local dentists examine it and both said it wasn't fitted properly. We tried to cancel the permanent crown order and get a refund from Aspen, but they refused. They wouldn't even give us an ETA on a potential delivery. So, it's mid-October, we're out $2,600 and my daughter has no permanent crown. We are going to a local dentist next week where a permanent crown will be measured, fitted (and paid for all over again) in 2 1/2 hours. This Aspen Dental location is a complete joke. Never trust them!
UPDATE: After I filed a complaint with the Better Business Bureau, this Aspen Dental location issued a refund which resolved the issue to our satisfaction.
Absolutely the worst customer service and support I’ve ever experienced!
I scheduled my cleaning months in advance, only to receive a message the day before my appointment saying I needed to contact them to reschedule. When I called, they casually informed me that they don’t even do the type of cleaning I need and suggested that I call around and figure something out. Excuse me?! Where’s the accountability? Where’s the service?
If you’re canceling my appointment, you should be the ones reaching out to fix it, not throwing the burden back on me. Worse, why was I even allowed to book in the first place if you don’t offer this service? This is a massive failure in organization, communication, and customer care.
Now, thanks to this company’s incompetence, I’m stuck waiting months again—through absolutely no fault of my own—just because I trusted them to handle something as basic as scheduling. This level of disregard for customers is completely unacceptable. Do better!
After previously having experienced a horrible visit at another dentist’s office. We were skeptical about this place. Nevertheless, I’m glad that we ended up here at Aspen Dental, Pickerington. There was no wait time. The office ran smoothly and the staff exhibited expertise and were very efficient, they took the time to explain everything and ensured that all of our questions were addressed. We were very comfortable throughout the entire visit. I highly endorse this office, the Dentist, Dr. B was honest and straightforward he gave excellent care. We left feeling confident with the care and service that we received. I’ve scheduled my other child for a visit tomorrow.
I am new to the area and came to this location because they accept my insurance.
I was very dissatisfied with the level of service I received from this facility.
40-minute wait, when I had an appointment, was unacceptable. The vibe from the staff was distasteful. The workers were unable to give me an excepted wait time. The looks on the workers' faces were seen as if I was bothering them for being there and asking them questions as I was unfamiliar with this office. Once I was in the chair, the place didn't look that clean. You could tell that a broom had not been taken to the floor in a while and made me question how clean everything else was in there.
I felt insulted when I was advised they couldn't do my routine cleaning the same day. As that was the whole of my appointment. Part of me felt as if they waited for them to take my xrays first so they could bill me for that part first.
The fact that this is a legitimate business, and this is how you make your new clients feel.
I'm never coming back here.
Every one was very courteous, from the person who checked me in, to all the other workers -they acknowledged me or greeted me. I noticed they were treating everyone with respect and courtesy. And most of all Brooke the hygienist was very knowledgeable & courteous. She explained the process I was to go through and showed on the X-rays why it was necessary & also how to maintain healthy teeth & gums. It was a painful & uncomfortable procedure but she did her job with heart, care & excellency!
Receptionist is incompetent. She whispers in the phone and clearly has no idea how to do her job. Tried scheduling a dentist appointment for a filling for my child. She comes back and say they don’t fillings on children bc they don’t have the tools. Pointed out that they performed fillings on her prior she then puts me on hold. She comes back and says that the new dentist does not service children. This place has really become the worst. The turnover rate with staff is ridiculous and they hire anyone. Clearly no one is trained and you better question the dentist license before even getting a toothpaste recommendation.
I'm a traveling superintendent so my schedule is crazy.. Wanted to try Aspen out because they a nation wide so I could stop on the road.. Had chipped my front tooth 2 days before heading out of town so I made a appointment just to get it repaired before I went out so I wouldn't be talking to people with a chipped tooth. I know what needs done just needed a fast repair. No help they just did x-rays and told me what I knew and said they couldn't do anything for me.. so here I am on the road with a chipped tooth.. I feel like they could have helped me out to get thru this trip and set everything else up when I get my off days.. People was nice I just feel like they could have done more but was focused on crowning them instead of getting me help with a repair and set the crowns up when I returned..Feeling a bit let down so 2 stars.
I needed a tooth extraction immediately. I went to Aspen on Tuesday and had my tooth out the next day. Courteous, friendly staff. Definitely recommend.
Quick Facts About Aspen Dental - Pickerington, OH
Today
Opening Hours
| Monday | 08:00 AM - 06:00 PM |
|---|---|
| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 08:00 AM - 01:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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