Aspen Dental - Oneonta, NY Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Gender-neutral restroom
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
The picture is of a sign on the front door of this establishment. People normally do not just wake up in the morning and go to the dentist to be angry, UNLESS someone who works there gives them a reason. This sign says everything about this establishment. Coupled with the reviews you see here. You make your own assessment. Especially after reading reviews of appointments that are confirmed and then canceled without informing the patient. This is basically telling you our employees here cannot do their jobs properly and YOU have no right to be frustrated with or at them. This is a HORRIBLE HORRIBLE dentist franchise, stay away. Office staff and call center are the most incompetent bunch of individuals I have come across so far.
Update: Received the typical "scripted" answer as a response to my review. " we'll speak to our staff.." no you wont . You'll just dismiss this review and say one person isn't happy, but we'll get 10 other paying customers. This is why your Google review scores are 3.8. They don't even question why a bad review was left for them.
I'll just keep looking for another dentist.
First time patient turned into a forever patient on my very first visit. Beyond impressed with the staff, the offices, and Dr. Minkowitz. I have to go back for some treatments and I am feeling calm and fully confident that each experience will be as stellar if not better. Thank you to everyone!
I was thoroughly impressed with the prompt attention and care by all the staff on my first visit. I went for an emergent tooth that needed to be pulled. They were able to squeeze me in where there wasn't really time available in the afternoon and while it was inconvenient for me to hang around Oneonta all day, I wasn't going anywhere till the tooth was out. In particular Zanae and Dr. De La Cruz were excellent as well as a few others whose names I don't remember. The cost out of pocket for the uninsured is crazy in every field of medical care so I won't complain about that. For the care I received as a new patient, 5 stars.
It was my first visit to Aspen Dental today. I broke a piece off a back tooth and my dentist is booking out until next April. I wanted a dentist to look and get ahead of any problems I might have from the break. The check in process was a bit annoying, a lot of questions but that’s ok. In my first phone call to Aspen dental I was told there’s a promotion right now and the first visit would be free. That was not the case. They said not at that location. I paid $19 but it’s $19 more than I was told on the phone. They’re speedy quick and I was called within 5-7 minutes of being there. Everyone was really nice. They did about a million X-rays then I was seen by a hygienist. She said the dentist would be in. I sat there… and sat there…. And sat there. I had to go to the bathroom so I got up with my cape on to find someone. I asked how much longer I had to wait because I needed to go to work. The lady told me I should reschedule. It was fine because I was already there, waiting to be seen, for 2 hours at this point. Everyone was very nice but I just couldn’t believe how long I sat there! So I never did see a dentist and the whole paying $19 when I was told it was free really aggravated me. I may go back just to take care of this broken tooth but not after that.
My first appointment with them two days ago and my appointment information changed on me without my concent so when i was taken back to be seen the hygienist didn't know i was there for a specific issue and i had to wait extended amounts of time to be properly seen due to this. I scheduled my next appointment that day for two days later to get a filling put in. I scheduled this appointment and it was cancled on me by the office with no warning. So I showed up at 7am for my scheduled appointment and get told they can't see me by an incredibly rude woman at the front desk and I'll have to wait over an hour to get seen for my 7am appointment. So I was left with no choice but to wait. I will not be returning to this office once this appointment is done
While I've had a good experience overall at Aspen, I'm pretty frustrated. I got a phone call yesterday to confirm my appointment and also a text message with a link. I clicked the link and confirmed my appointment, receiving a confirmation. I get to the office and they say since I didn't call in and verbally confirm they canceled my appointment. So this was a huge waste of time and extremely unprofessional. I really need to have this work done by a certain date and now I had to reschedule a few weeks out. I definitely feel dismissed by Aspen at this point. They didn't seem to care even a little that they wasted my time, I'm frustrated and annoyed.
Had a much better experience today with Dr. De La Cruz, she didn’t an excellent job, made sure I was comfortable, and keep communicating with me. Her assistant as well, whose name I didn’t catch was wonderful too. Thank you!
I am only 43 and have a full set of denatures,so naturally that makes you a little self conscious.That being said the Aspen dental team are all amazing,very caring,and don't make you feel judged at all,which is the most important thing going to the dentist.I broke my top plate and not only did they do a same day fix(just a couple hours)they immediately got me in the same day for impressions for a new full set!If all dentist offices and staff were like Aspen I think more people would visit the dentist regularly!I can't recommend Aspen dental enough!!
Quick Facts About Aspen Dental - Oneonta, NY
Today
Opening Hours
| Monday | 07:00 AM - 06:00 PM |
|---|---|
| Tuesday | 07:00 AM - 06:00 PM |
| Wednesday | 07:00 AM - 06:00 PM |
| Thursday | 07:00 AM - 06:00 PM |
| Friday | 07:00 AM - 01:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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