Aspen Dental - Olean, NY Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
This review was to get the Olean office attention!
IT GOT THEIR ATTENTION! My money was finally refunded today.
The changed rating is deserved by the dentists and assistants.
The care would be rated a 4.5. Dentists were great and so were dental assistants. They fixed my problem and would recommend them for that.
However, I don’t like their office/billing procedure. Everything has to be paid upfront. I paid them almost $2000 and was assured I’d be refunded after my insurance paid them. Well, my insurance company paid but Aspen dental hasn’t paid me.
Everyone agrees I am owed $600+. The office staff keeps telling me they will refund to my credit cards but they never do.. If I owed them I’m sure they would want immediate payment.
And I try to call them and it goes to voicemail. What is going on??? I’ll revise this review if they take care of my issue.
Staff are nice but they print a plan and hold you to pay upfront. They still owe me refund over $100 for my husband's appointments. Instead I'm getting threats of sending to debt collector. This has been ongoing over a year!!! You can't talk to office payment it all goes through 800 number with conversation barriers.
I had an extraction of a back molar and it went much better than I expected with minimal discomfort. The only thing I don't appreciate at is the gruff, harsh way the dentist talks to patients, i.e. "sit back!", "hold still!". In past appointments (for cleanings) I've heard him arguing with patients. The rest of the staff is wonderful, show empathy and go out of their way to support you. The red-haired office manager is the best!!
My daughter had two wisdom teeth extracted. Our insurance pays some and we are responsible for the rest. Our insurance sent Aspen in Olean a check for the covered amount almost 3 months ago and they have yet to credit her account. When she calls to find out what’s going on, they either don’t answer or put her on hold. We need this resolved asap.
Very rude at the front desk. You call to schedule an appointment and they tell you they take fidelis but then its a waste of time because when you get there they say they don't take fidelis. There is one respectful male nurse though.
Great experience and the people working there are very helpful and informative. I truly appreciate all they did to make it possible for ne to have my smile back for the first time in 21 years! Thank you all so much!
I had a great first visit.
I just wish they would clean your teeth on your first visit like everywhere else does instead of making another appointment.
Staff were all available and very polite. Kudos. That’s very hard to find great staff. Justine was very helpful and very patient with me.
friendly staff ,very knowledgeable, worked with my insurance to let me know my cost upfront for any procedure. Had a Pleasant experience with my teeth cleaning and hope to see him again next year for cleaning
Quick Facts About Aspen Dental - Olean, NY
Today
Opening Hours
| Monday | 07:00 AM - 05:00 PM |
|---|---|
| Tuesday | 07:00 AM - 05:00 PM |
| Wednesday | 07:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 06:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | 08:00 AM - 03:00 PM |
| Sunday | Closed |
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