Aspen Dental - North Charleston, SC Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Gender-neutral restroom
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
10/10 recommend! I had to have extractions, deep cleanings, and fillings done due to my negligence growing up. Never did I feel any pain throughout any procedure! This is one amazing team! They were very informative on every little aspect of each visit. I could honestly go on for days! Very professional establishment with amazing quality of work with just the right amount of personality to go with it! I do have to give a shout out to Deidre Reminder the most amazing hygienist! I assure you she will not steer you wrong and makes sure you get the right care for you! Thank you Aspen! And can’t wait to continue our relationship! P.S. I have maybe written 3 reviews in my life and I’m 34 so that should tell you how pleased I really am with this company!
The staff all worked professionally, the dentist was very knowledgeable & helpful. The only problem o had was it took them hour to take pics, scans, question & answers etc. I felt it was push to offer their products & services which I respect. But i did not know I had to allow for so much time & my ride could have come back in two hours if I had known. So that could be handled better. Otherwise everything was fine. Good people.
Check in was fairly quick. The staff was helpful with little waiting time between x-ray and the exam. They addressed my immediate problem and scheduled a second appointment for a full course of repairs.
I had great experience at Aspen Dental. The customer service was great. The staff explained everything to me clearly and gave me options that made sense. I’m truly satisfied thus far and can’t wait until my next appointment.
I had a very disappointing experience at Aspen Dental. They refused to provide me with the service I needed, which was incredibly frustrating. I felt like my concerns were not taken seriously, and the staff was not accommodating. I will not be returning and would not recommend this location to others. It’s important to consider that people have lives, and a no call no show could have been due to an emergency or unforeseen circumstance. Life happens, and sometimes it's impossible to inform the office ahead of time. Currently, I need an extraction, and my cheek is swollen, which is a concerning sign. Despite this, I was turned away at the door by a staff member. It is disheartening that second chances are not given. I hope they become more considerate in the future.
Overall, the staff is enough for me to take my business elsewhere. The front desk employees seemed overwhelmed upon entry. I waited for 45 minutes after my scheduled appointment and understood there may be wait times, I kindly asked if I should come back, being they had delays. They all acted as if I had asked an absurd question and worked together to find an answer. They eventually told me to be patient, but if I wanted I could come back in a few hours. This should have been my first red flag.
Reason for not leaving one star: The dentist I saw was actually great, he was kind and took a generous amount of time explaining the issues at hand and how to resolve them, he even gave me a punch list of priority. I was then passed along to a dental hygienist where I expressed serious concerns about the dental work I had done during my lockdown period in Asia (where I had no dental Hygiene for several months and couldn't get back to united states).
The dental hygienist was not only rude, but made comments on the level of work performed in other countries, which was shared amongst staff. How do I know this information was shared? When I got to the lady at checkout, she quoted me at $3,500K for a cleaning due to my gum infection, after insurance, I told her I was struggling with finances. I had one simple question, especially after living abroad for 5 years, when did a cleaning get to be $3,500K?
Her reply, and I quote. "It sounds like the other countries didn't do their job!"
Do better.
comment about other countries not doing their job.
Deanna was my hygienist and cleaned my teeth and educated me on areas of concern. Very professional and kind and painless.
Dr Pagano reviewed concerns about restorations I need to have completed and showed me pictures of my teeth and X-rays and explained in detail why I need treatment done.
I highly recommend and will be telling all my friends and family about Aspen N Charleston!
From the moment I walk in I was welcome. I explain my situation and they all knew how and what to do. I like the fact that they explain what could be done and what couldn't be done. Taken into consideration of the Thanksgiving holiday the process is moving forward quickly.
Quick Facts About Aspen Dental - North Charleston, SC
Today
Opening Hours
| Monday | 07:00 AM - 07:00 PM |
|---|---|
| Tuesday | 07:00 AM - 05:00 PM |
| Wednesday | 07:00 AM - 05:00 PM |
| Thursday | 07:00 AM - 05:00 PM |
| Friday | 07:00 AM - 12:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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