Aspen Dental - New Hartford, NY Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
The place was very busy when I arrived and they only had one receptionist manning both the phone and the waiting room, which was a little rough.
However, the dentists and hygienists all seemed very friendly and knowledgeable. They were able to help me understand what was going on very easily (I went in thinking I had sensitivity due to a lost filling, turns out it was gum recession). They were very willing to explain my X-rays and even had equipment to take a 3D scan of my mouth so I could see every bit of it, which was really cool! Huge step up from trying to use the dental mirror and hand mirror combo!
Long wait time (90 minutes) with pre-booked appointment. Staff was very friendly & helpful. Everything was thoroughly explained, follow-up appointments booked out a little long(more than a month for cleaning/cavity care), but it's a very busy office. Originally went in for a broken tooth, was given a long-term care plan. Extraction removal booked in a reasonable time frame.
As I arrived to my appointment,
I was pleased to see that the office was clean and inviting . The registrar was polite and professional. I was nervous and anxious not knowing what to expect. The tech made me feel at ease and was gentle as she took the panoramic pictures of my mouth and xrays.
I was seen on time. Everything is state of the art and the hygienist and dentist were very informative and friendly. Despite my discomforting mouth situation resulting from a fall , they made me feel at ease in knowing that there is a solution to my issues. It has been a depressing mishap for me to see my mouth in this condition, to the point that I've isolated myself do to shame. It has been painful and disconcerting, but I have a new smile to look forward to.
The office manager was also courteous. She explained the process to me in detail as well as the intended payments . I am hopefull and looking forward to being able to communicate without being embarrassed due to my teeth.
My gratitude to the staff for making this a wonderful experience thus far and for giving me hope for a new smile.
Thank you ♥️
I had a chipped tooth which turned out to be more involved, but Dr. Kim honestly laid out the problems he was seeing and I let him know I needed to take care of things in the least expensive way possible and he obliged with his reasonable plan. Of course everything depends on the kind of dental insurance one has, but I was very pleased with the treatment plan and the cost could have been much higher, but it wasn't. They do submit claims on your behalf so that you can be reimbursed for expenses that your care incurs, but they do have payment plans as well. The rest of the staff here are also very personable. I am happy with the care and treatment I am receiving at the New Hartford Aspen Dental.????
I understand it's a "business" but I would avoid going to these chains like Aspen. Came for an examination and was told a root canal was needed an some other fillings and they wanted $3400 after insurance. Decided to go to two separate dentist for examinations and neither one said a root canal was needed. Picked one an got all the work done, only cost me $600. If you want to pay for work that's probably not needed, go here!
You get 1 star because I cant give you none and still be able to post this. The Dental Hygienist, who was extremely arrogant told me if I don't agree with the inflammatory charges that they have on my consultation exam, that they will not give me a deep cleaning. My charges were inflammatory in the amount of $1,700!!! Now they have used up one of my free examinations in a 12 month period, per my insurance and I still must go to a Dental office to have my teeth cleaned. I am a Nurse Practitioner and have researched each and every charge and i assure you that they are in fact inflammatory. Treatments that are only RECOMMENDED by the American Dental Association (ADA). As a patient I should be able to chose what treatments that I am comfortable with and agreeable to and still get treatment. No fillings, no extractions, and with insurance $2,300 to have a deep cleaning. ASPEN DENTAL NEW HARTFORD SHOULD BE ASHAMED OF THEMSELVES!!!!
I don't normally write super in depth reviews because they always look sketchy, like someone was paid or something. But I feel like I got a big part of my life back. I'm hoping that my review may convince someone in the same position to get the help they need too - especially because I know my situation isn't uncommon around here. I'd show the before pictures, but frankly they're embarrassing and I have my name on here lol. This is the after tho! I went from thinking that fixing my truly awful and embarrassing teeth would be painful and financially impossible to having near "perfect" teeth. I hadn't realized how much the state of my teeth impacted every moment of my life until recently, and it was very demotivating that I thought fixing it would be a bankrupting and months long process.
I needed essentially full mouth extractions and thought I'd never be able to afford it. All of my top teeth specifically were badly broken and decayed. I got fed up one night and took a chance and booked an appt with this location at around 3 AM lol. I had my new teeth within 3 weeks.
I got free X-rays and a consultation, which is normally $100's of dollars at a traditional dentist. Money is tight so I called and asked how much money I need for my appt to see if I could afford. They said free, huge bonus and no risk lol.
I feel bad about forgetting her name, but the dental assistant who did pretty much everything (x-rays, scans, impressions, even assisting I'm the extractions) made my whole experience great. Like most people, I really hate going to the dentist because of embarassment. She made me feel comfortable throughout the entire ordeal. She's a similar age to me (24) and it helped a lot to have someone "normal" involved. I'm young with teeth that are in awful condition, and traditional dentists have made me feel judged because of that. I didn't have that experience for a second.
Antonia in the office helped me with financing to the point that I could afford getting all of my tops replaced. Dr Kim did my full top extractions (with the help of the great assistant) and we were done in about a half hour.
My full tops, immediate denture, permanent denture, and extractions came out to around $4,000. The process took around 10 days if you don't include my own rescheduling. I had no out of pocket and my insurance covered $1,700. I was able to finance the rest. My payment is something like $60 per month. For comparison, at a family dentist in Herkimer it was well over $1,000 out of pocket to get 3 teeth extracted and replaced with a "flipper" - which is the cheapest, worst form of partial denture you can get. It's basically just a cosmetic and did not work well as functional teeth. It looked real enough I suppose but within 2 years it didn't fit well at all. I constantly worried about it falling out while I was talking to someone. If my mouth was dry, it didn't stick at all. Truly awful lol.
I REALLY don't think this is the place if you need to get a filling or a dental cleaning. It shouldn't be like your regular family dentist. But if you actually need to have significant work done and don't have a lot of money, fully recommend.
I could see some overcharging/salesy stuff in some cases. That wasn't my experience at all though. From the reviews I read, it made it seem like the financing process was going to be very predatory, like buying a used car. For some locations or some people, maybe this is the truth. One thing I definitely noticed is that they seem to put a really big number in front of you so the smaller (but still big) number is more digestible lol. I was initially quoted $17,000 for extractions, dental surgeon, general anesthesia, yadda yadda. We got it down to $4,000 for just the tops without the oral surgeon and general anesthesia, which is pretty much all I wanted right now anyways lol. They tossed the "private jet" price at me so I could easily digest the "economy seat" price lol. I feel like that was a sales tactic but who knows. I still never felt forced or pressured or taken advantage.
The front office person was great both on the phone and in-person, she got me in same day for an exam when having pain. However, everyone behind the main door seemed manic making my dental anxiety that much worse. After waiting in the dental chair over an hour for a scheduled appt the doctor finally came in and seemed the least bit concerned about my pain. A treatment plan was put together that was $14,000. After triaging what needed to be done all they could reduce it to was $7000. $7000 for two root canals and two crowns? Ridiculous. Called my old dentist in Syracuse and will be getting it done far less than that. Also it is ridiculous that your office can’t send out X-rays and that it has to go through corporate and that the release form has to be completed in person and not online. Then despite being in agonizing pain that it would take 5-7 for corporate to send my X-rays to my other dentist despite explaining the other dentist couldn’t schedule me until he assessed my X-rays. Even if you could do the 7k of work you couldn’t get me in for 7 weeks! I now am waiting another 2 weeks in pain to see a dentist an hour away.
Quick Facts About Aspen Dental - New Hartford, NY
Today
Opening Hours
| Monday | 07:30 AM - 05:30 PM |
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| Tuesday | 07:30 AM - 05:30 PM |
| Wednesday | 07:30 AM - 02:00 PM |
| Thursday | 07:30 AM - 05:30 PM |
| Friday | 07:30 AM - 12:30 PM |
| Saturday | Closed |
| Sunday | Closed |
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