Aspen Dental - Mt. Pocono, PA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
If I could give negative stars I would. I made an appointment specifically for a cleaning. I called prior to my appointment and confirmed that it was scheduled for a cleaning as the office is an hour drive and I have 2 young children (1 who has a disability) that I need to find care for. I also left a message with the office manager who never returned my call. The hygienist I saw, Marcus, was AMAZING and I give him 5 stars for sure. He was extremely nice and respectful. He explained everything in great detail and made sure that not only did I understand but that I was comfortable the entire time. He took his time and I felt very at ease with him. The dentist barely introduced herself to me, took about 30 seconds looking at my teeth, and the rest of the time was at the computer behind the chair which I felt was very disrespectful to speak to a patient from behind them. She was in and out of the room in less than 5 minutes. I DID NOT have a cleaning done and was told that even though that is what I scheduled my appointment for I had to come back to get a cleaning and I had to put at least $400 down to make the appointment. I was very aggravated at this point being that I just spent over an hour in the office and didn’t even have the appointment that I scheduled. And to top it off I now can’t have a cleaning without paying. There was NO attempt to rectify the situation at all. I felt as though I was looked at not as a person but rather a blank check. I WILL NEVER RETURN TO ANOTHER ASPEN DENTAL AGAIN. I plan to contact the BBB about this as well as file a complaint with my insurance and with the corporate center. They purposely told me I was having the appointment I scheduled then didn’t provide that appointment just to get money out of me. And after speaking with a few people I have discovered that this is what they do at several locations as I have heard from multiple people that similar things have happened to them. One explained that they made an appointment for an emergency removal after having to go to the ER for an abscess. They arrived to the appointment and was told they had to come back for the removal a week later and had to put down a deposit in order to even make that appointment, this person had an infection and was in severe pain and even with the x-rays and reports from the hospital still had to wait an additional week and put a deposit down just to get it treated and corrected. Aspen Dental only cares about money. Save your pockets and go elsewhere.
I went to them in Feb. I had pain in one of my front teeth. They told me they couldn't see anything wrong but that they would redo a procedure I had when I was 12 (fell and chipped my tooth as a kid and filling was used to make it look like a complete tooth) to see if they would help with the pain.
According to their own admission there was nothing wrong with the tooth. They took off the previous work and redid it. It has been a nightmare since then. Not only do I still periodically have pain (meaning I paid for a procedure did not solve my problem) but it is constantly breaking apart in my mouth. I was just back last Wednesday to have it fixed. It broke again Thursday the next week!!! They now want me to pay for a crown which is much more expensive.
Why would I pay for something that you broke. It was in my mouth for over 20 years without braking off. Its now broken twice in less than a year. Terrible terrible terrible horrible service. I wonder if I can sue. I wish I could give negative stars. You are better off going ANYWHERE else. It has been a nightmare.
The receptionist Tracie was very RUDE!!!! I signed in as requested, sat down and waited to be called but other patients who came to the desk were seen first. I was the first there. I asked her why did you have to sign in if you were not going to be seen at the time of sign in and question was not answered. The supervisor came out and an argument erupted between the two of us. She was screaming and accusing me of rudeness. I maintained a quiet voice and she was still RUDE!!! I was asked to leave. All she had to do was respectfully tell me other patients had appointments which is understandable; but don’t have a sign in sheet if you’re not going to enforce the first sign in. I was upset and I was supposedly at fault for questioning a rule of ASPEN DENTIST. Tracie, the receptionist was very rude as a receptionist and need to be reprimanded!????The RECEPTIONIST TRACIE SHOULD NOT BE A RECEPTIONIST BECAUSE SHE DOES NOT HAVE A RESPECTFUL ATTITUDE!!!!!
I had my initial consult almost two months ago for a partial. They were suppose to submit a pre determination to insurance. Didn’t happen. 1 week. Called to remind them, nothing. 2 weeks. Went in person, nothing again. So, what tf is up with not doing their job. They’re quick to get you to sign on their terms but I guess they don’t want to bother with patients who have insurance. And yeh, I know why…
Having a fear of dentists from a past experience many years ago, was all put to rest here. My experience was very pleasant, and the staff was extremely helpful. They were kind and understanding and took every step to make me at ease. The staff is very professional and respectful for my needs. I am looking forward through them to have a great smile once again.
I went to aspen dental in mt.pocono to fix my teeth. They did the xray, dr checked my teeth. And she said i need a cleaning, filling, partial denture, tooth extraction and bridge. So they told me to talk to the receptionist and ask for the price for everything. So talked to the reception she told me the price for the procedures. And the price including my insurance and aspen dental coupon the TOTAL is $1440. And i said okay lets do it. But i have to pay the WHOLE PRICE upfront. So they run my credit and it was good. PAID OFF in FULL. After couple of months, all the procedures were done. And the assistant there said set down and talk to the receptionist and i said okay. When they called my name. The receptionist said okay your BALANCE is $880. Im like WHAT? I already paid off my procedures. And she said you paid only the PARTIAL. And i said no. I paid off the whole procedures. And she said where is your copy? I said well the other receptionist run my credit and it was successful and paid it off and til now i still paying for it. And im sure you guys have a copy/record of it. And she said NO WE DON’T. Im so pissed. And i said why you guys telling me this now? Why you guys didn’t tell me before the procedures. I had to call the aspen customer service and investigate the whole thing. It was a mess. Please go to different dental office. This place is not good.
This place sucks. They let me book an emergency appointment that they said they could handle and then literally did nothing except poke around in my mouth and be like “well we can’t do anything until next month, you need a specialist”. After explicitly saying it was an emergency I requested to have any sort of referral to get it done somewhere thats competent they’ve completely refused to give me any of my records or anything. We’ve been calling and fighting with the receptionist over it multiple times now. (Whoever we’ve been talking to is extremely rude and always claims that she will call us back and NEVER does). It is clear that this place is a straight up scam. GO TO A REAL DENTIST AND SAVE YOURSELF SO MUCH TROUBLE AND PAIN.
I called NINE different dental offices in the pocono area for an emergency toothache and Aspen Dental was the only place that was willing to schedule me in. Some just fully reject emergencies, some were not willing to work with me due to my insurance being out of state and the fact that I would be paying cash, one practice rejected me on the basis of me being pregnant, as though it's some kind of disease.
Aspen Dental got me in the same day, and everyone at the office was super nice and understanding, office staff, helpers, doctors. The dental hygienist was particularly awesome, as he was the one who fixed my issue of an inflamed gum with a very thorough cleaning around the inflamed tooth. He also recommended a water flosser for that hard to reach area. I have never even heard of those before but got one immediately at the Walmart which is conveniently located right next to Aspen Dental. I have been using it ever since with great results. Thank you, Marcus!!
All things considered it was a good experience. Of course not perfect, most things in life aren't... Yes, there was a bit of a wait, but that's expected with a practice which does same day appointments, especially since they got me in twice, once with the doctor and once with the hygienist. And yes, it was a little pricey, but that was also expected when not using insurance, and even for that part they were very upfront about the pricing before me going in which I appreciated a lot.
Quick Facts About Aspen Dental - Mt. Pocono, PA
Today
Opening Hours
| Monday | 08:00 AM - 06:00 PM |
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| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 01:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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