Aspen Dental - Massillon, OH Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
I have never given this negative response to a medical practice. However, I must this time. I expected a dental checkup and cleaning, NOT a checkup and then a suggestion for further treatment and payment plan as was given. This has not been suggested by other dentists.
Furthermore, I was told that the office would contact me later in the day regarding my insurance for payment of that visit which they never did.
When I expressed to the dental tech that I was expecting a cleaning she responded condescendingly, "We don't do that, honey. That's what you do."
The attention overall was cordial, but I sensed pushback rather than acceptance of my opinion when I spoke about my expectations. I feel that it is unprofessional and denigrating to call me "honey" when I am a new client. “Sir” would have been more appropriate.
In short, I am not happy with the service or recommendations from this Aspen practice.
All staff were very courteous, informative, sensitive and made the patient feel relaxed about care they're receiving.
They were very receptive when I had to reschedule, and also when I had trouble with my procedure. They were very good at minimizing any pain related to my procedure.
From the moment I walked into Aspen Dental in Massillon, I knew I was in good hands. Even though the receptionist was on the phone, he greeted me as soon as he could, with a smile that made me feel so welcome! I filled out my new patient paperwork and sat patiently, ready for whatever came next.
Then I met Megan, who took my X-rays, and she was just the sweetest! She was gentle, took her time explaining everything to me, and even shared a bit about her own dental journey, which was such a comforting touch. I came in feeling nervous because of some not-so-great past dental experiences, but Megan made me feel completely at ease.
Next up, I met the hygienist Megan (yep, another one!), and let me tell you, she’s a ray of sunshine! So bubbly and fun to talk to, I immediately felt like I was chatting with an old friend. She explained everything in such a positive, encouraging way—even the not-so-fun stuff about my oral health. She was upfront and gentle, always letting me know what was about to happen, so no surprises!
Overall, my first visit here was just AMAZING! I actually can’t wait for my next checkup (and how often do you hear someone say that about the dentist?!). Big thanks to all the smiling faces I walked by—it’s a job well done, Aspen Dental Massillon! Highly recommend!
I would never recommend anyone to go here.
My appointment was for 2 pm for an emergency extraction due to the fact I was in extreme pain as noted in the notes for said appointment. I get to the office at 1:15, no one was in the reception room till almost 1:30, the dentist didn’t arrive until 2:18 as I watched him walk in the front door, I then wait an additional 30 minutes before finally being taken back for my X-rays now an hour later then my appointment. Another hour goes by and it’s now 4:00, the Dentist actually has the nerve to say he doesn’t have the time to do the extraction because they close at 5 to which I respond with that is unacceptable as you would have had more then enough time had you got started when my appointment was scheduled for. Thankfully they did pull my tooth, however they let me sit in pain for almost 3 hours before finally numbing the area, they did not stitch the extraction site, nor give any real advice. On top of all of this they were more worried about being paid for the tooth pull before I even got it pulled then they were at making sure I was doing okay. This place does not care about you folks
Aspen Dental in Massillon Ohio is awesome!! I definitely recommend it if you need a dentist and don't have one. All the employees are great and very friendly.
Will never recommend! My husband went in to have 3 teeth looked at. The condition of said teeth was so bad they basically need removed. They sent home a 4 page packet of all the extensive work and follow up appointments and a sheet showing a total of $12,000!! The teeth are mostly gone, he was more worried about an infection and they are more worried about sucking patients dry instead of doing the easy thing and removing the teeth. Also, it’s his wisdom teeth.. not something that’ll be missed.
Aspen Dental pressured me to put down $1000 before any of the dental work began. I asked for them to give me a day before they cashed the check to make sure I was going to complete the the dental work (that was at 4pm) but the very next morning my check was deposited! I called them and demanded all my money back and was told they would, we will see….
Messed two of my teeth up. Both fillings needed redone at a real dentist and had to have root canal on the one basic filling because the “dentist” here went way too deep. Do not go here. The other filling was never correct. Broke within 2 days. Had a floating filling. This place is TERRIBLE
Quick Facts About Aspen Dental - Massillon, OH
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 06:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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