Aspen Dental - Lubbock, TX Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
I was so impressed with everyone I meet at Aspen Dental! The young lady helping me get the financial documents completed was so patient and persistent with the errors we were encountering. The dentist and assistant were so wonderful when I had my tooth extracted! It was a scary procedure for me and they were so comforting, understanding, and compassionate with me. The dentist was so wonderful! My procedure went really well! I highly recommend!!!!
I am so very satisfied with the service I got as soon as I walked in. From the front desk to the financial part to the doctors in the back. I have found my dental office. Just super all the way around. But mostly I wasn't afraid because of their customer service. Definitely will be recommending them to everyone and anyone!
Had a decent visit--everyone seemed nice enough. When it was time to pay, I was asked to pre-pay nearly $400 for a future gingivitis cleaning (supposedly my insurance doesn't cover most of it, which seems odd now that I think about it), and I will still need an additional $100 follow-up cleaning after that. Turns out they tried to sneak in a $200 electric toothbrush and Waterpik without 1) telling me or ever mentioning selling me anything besides services, and 2) without showing me an itemized bill. After I expressed my shock at the $400 price, I was eventually told the toothbrush (which I didn't know about) could be removed, and it would lower my next visit from $400 to $168. I had to eventually ask for a paper bill, and the math still doesn't add up but whatever. There's a real lack of transparency here. After my next appointment I won't be going back, which is too bad because I really liked the dentist and others I interacted with.
My wife was quoted 3,853 for a cleaning and scaling of 4 teeth. My insurance covers cleaning so why are they quoting her that much for a cleaning? and I later found out that they were price gouging. I called around and I got quoted $250 for scaling 4 teeth and my insurance covers cleaning so all I was going to pay using my insurance was $49. They are price gouging for sure at Aspen. Call around to get quotes before you get dental work done here.
DO NOT GO TO ASPEN DENTAL!!
Went in for a broken molar and in grave pain! Still have a broken molar and still in grave pain!
they were trying to have me schedule a deep cleaning for reasons unknown ! Wanted to schedule me for something I didn't want done
Went to a real dentist the following Monday and had the problem resolved!
Thanks for not looking out for your customers well being and pain levels aspen!
Everyone was really friendly. I went in for a cleaning but they informed me that I needed to extract all my teeth and have dentures. So I told him no and then went ahead and I'm going to get a second opinion good thing I did because there are a lot of people on here that have been through the same thing and have had trouble with the dentures that they are making. All in all I will not be going back I will be going to high plains because that's where I've been and they've always done a good job there
Free consultation and financing options available! I never get approved, but I got approved today for the amount that I needed to! And the payments back will be low! Everyone was very polite and considerate throughout my visit and they answered all of my questions nicely! Glad to have chosen this office as my new dentist!
My experience with Aspen dental today was nothing but phenomenal !! First I want to tell ALL the staff what an amazing job you all made my dreaded first visit. The young lady ( I’m sorry I didn’t get your name) who took my X-rays was so kind and patient. The young man that made my impression did a fantastic job. I have never had an impression so detailed made. Dr. William’s was also very patient and very detailed in explaining my treatment plan. Then there was Melissa with the financial plan. She was a total delight and made the process stress free and painless. lol .
I’m so glad I went with my gut instinct after reading all the reviews and picking Aspen today !!
Quick Facts About Aspen Dental - Lubbock, TX
Today
Opening Hours
| Monday | 08:00 AM - 06:00 PM |
|---|---|
| Tuesday | 07:00 AM - 05:00 PM |
| Wednesday | 07:00 AM - 05:00 PM |
| Thursday | 07:00 AM - 05:00 PM |
| Friday | 07:00 AM - 12:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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