Aspen Dental - Janesville, WI Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Restroom
Planning
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Accepts new patients
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Appointments recommended
Best WLM Reviews
I would give 0 stars if I could, I had the worst experience. After originally scheduling my appointment online a representative called to verify my insurance information. When speaking with that representative, I confirmed that I would be able to get X-rays, exam and cleaning all at this visit. She said not at the current appointment time, but offered a later dated appointment in which I could. I then confirmed that appointment. Upon arriving I was quickly taken back for X-rays. I have never had X-rays be a painful experience. The tech asked if it was painful to bite down and I said it’s not my teeth that hurt, it’s the equipment that’s cutting into the fleshy parts of my mouth and asked if there was a smaller equipment. She changed equipment and it was much better, but the damage had already been done. I then had to go back to the waiting room and wait as there wasn’t any exam rooms available. Once I was finally taken back, I had to wait longer for the hygienist to come and perform their exam. I asked if the cleaning would be next and they said that I would have to come back for a cleaning on a different date… which I was explicitly against and changed appointments so I would not have to return for another visit. Any other dentist I’ve ever seen does not make people come for multiple visits. You can get X-rays, exam and cleaning all within an hour.. yet I was already an hour into this visit and had not seen a dentist not had a cleaning. When the dentist finally came in, he apologized profusely about the wait and the “call center” providing me the wrong information originally. I explained that it wasn’t his fault for the wrong communication or the long wait. I however had been there way longer than I had expected (1.5 hours - just for X-rays and hygienist exam) and did not want to spend anymore time talking, especially if I wasn't getting a cleaning as promised. I quickly signed a release to have my X-rays sent to myself as with this first impression, I would be going to a different dentist for all further services.
WOULD NOT RECOMMEND!
Had really bad tooth pain they got me in same day. Very professional and kind staff explaining everything as they did tests. Wonderful Dr.O showed pictures and explained everything that needed to be done to relieve my pain. I’m very happy with Aspen Dental would definitely recommend.
Too many surprises. Wanted 1 cavity fixed. Came home with what they wanted to do, $10,000 worth. And no fillings until I signed on. No thanks. Keep my $40 "membership" fee. Big scammers. It's a bad sign when you have to meet with the office manager/finance person. RED FLAG Still have my cavity too! The staff was very friendly.
Terrible experience when going here and I would recommend avoiding dental office if possible. My appointment started late and I was charged $200 just to get X-rays. The X-ray was polite and kind but she was about the only nice person I encountered. The hygienist who performed my exam made me very nervous and I felt like a test subject. The results from the exam were not great and they did a wonderful job making me feel like a child getting scolded. The dentist came in and was no better and went on to tell me all of my 18 fillings needed to be replaced because apparently they were all done poorly and needed to be replaced. They all told my I have early stage periodontitis and that it wasn't curable and the best they could do is try and contain it from getting worse. They instilled plenty of fear in me and I at no time felt like I was reassured that my apparent mouth problems would be solved. No one asked how I felt and they just pressured me into what they deemed necessary procedures. I went to talk to the financial counselor and she wanted me to sign a contract for $8,000 worth of work. She was very pushy and condescending and made me feel like I was at a used car dealership. I told her I needed to think it over and she was dismissive and I quote "could leave now." Overall the whole experience felt like a high pressure sales meeting.
This place casued me a lot of pain and suffering and money. Yes five years ago I went in to get all my teeth pulled and dentures made. They pulled all 24 teeth in one sitting as I was awake for the whole thing. I survived that but the broke a tooth off and called me a liar because til the other doctor finally did a cray and found it. In the mean time my mouth was infected for 3 weeks before the pulled it. It took 2 years to finally get an upper denture that fit OK. The lowers have been a disaster. Four weeks after I had an infection under my lower dentures which I thought was from improper fitting dentures. Called aspen and they couldn’t get me in for over a week. I went to a new dentist and found out the previous infection was because aspen didn’t pull all my teeth in fact they left a wisdom tooth impact on lower left side. After 5-6 years now I will finally have this damn nightmare over with!!!
I’d have to say it was the worst dentist I’ve ever been to in terms of a few things.. first of all I’m covered through delta dental insurance through my employer had an appointment booked for 9:30am arrived a bit early and filled out the paperwork very quickly as I had to get to work later on (Delta Dental provides free cleanings which they were trying to bypass my insurance and find a loophole(s) as to charge as much as possible to which I was told the free cleanings were not available and I’d have to pay for them for a small extraction of a bottom fang tooth and one small crown and maybe 1-2 fillings… and total bill was 8267. My insurance got it down to 3705 but that’s still RIDICULOUS rates.. when most of the stuff is supposed to be covered they just look for loopholes to mark your stuff “surgical” so it’s not covered by your insurance more then likely! VERY SHADY!!!
I was able to get an appointment quickly and follow up work done soon after and the staff were very professional, pleasant and helpful! Most important, the dentist and hygienist made light small talk & neither had long conversations as though I was not in the room, nor did they ask me questions I would not be able to answer while they were working on my teeth! 5stars!
I have to say.. my first visit here left me not wanting to return but with committing to follow up appointments and already paying for my treatment, I had too.
With that being said, my second and third appointment went so smooth and everyone was so kind. There was no miscommunication, and everyone was so considerate and understanding of my fear of just being at the dentist in general.
Shout out to Skylar for being professional and apologetic to my first appointment.
I’ll be returning for my cleanings :)
Thank you!
Quick Facts About Aspen Dental - Janesville, WI
Today
Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 07:30 AM - 05:30 PM |
| Tuesday | 07:30 AM - 05:30 PM |
| Wednesday | 07:30 AM - 05:30 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 08:00 AM - 01:00 PM |
| Saturday | Closed |
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