Aspen Dental - Hudson, NY Info
Amenities
Accessibility
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Wheelchair accessible restroom
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Wheelchair accessible seating
Amenities
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Restroom
Planning
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Accepts new patients
Best WLM Reviews
Everyone at Hudson NY office is so friendly and engaging! Love the team here.
Dr. Isa is a great dentist. He explained what he was doing, walked through c-rays with me, and as he worked checked in routinely to ensure my comfort. He did a great job.
Staff is amazing! Couldn’t be nicer or more gentle. A++++!!
Everyone I've dealt with for my son's care was phenomenal. Made an appointment for hygienist, and separate appointment for oral surgery. We've had to reschedule the surgery into another office even further away. Now that surgery is scheduled for this Friday, and his hygienist appointment is next Wednesday. Nobody answers the phone when I call to see about pushing the hygienist appointment back away from surgery date......
When I’m in there, it’s great. However, my upcoming appointments were canceled for an “unknown period of time”.
So, where does that leave their clients? In limbo mode? I feel they should have squeezed their clients in another Aspen location due to these issues. Not providing another appointment leaves those of us that had previously made appointments & we’re waiting to couple months to be seen are now experiencing such a gap in care
I am very happy with the service I got from Aspen dental (Hudson NY). They are thorough, they keep up with technology and they know their stuff. But I am unhappy because when my wife went for her appointment today, she found out that the office was closed for an indefinite amount of time "due to covid". I think they should pay the patients that they didn't notify the $25 that they would charge us for not making our appointment.
Didn't have to wait long for an appointment. Everyone was pleasant and helpful. Extremely pleased with the hygienist. (Rebecca) She was very personable and professional. I was very comfortable at all times. She did an excellent job of cleaning my teeth. She explained any medical issues clearly and explained what needed to be done in a way I could understand.
I have been with Aspen for years, but I had an experience today which completely turned my perception around negatively with this practice. I saw that a new patient appointment was available online for a time that worked surprisingly well with my schedule (I’m a parent of young kids and I work full time, so it’s always a struggle getting to appointments). I called and inquired if I could take the appointment even though I was an existing patient. It was for exactly the same procedure- an exam to diagnose my tooth pain. They agreed I could take it, I arranged childcare and took PTO. At 5 pm, less than 24 hours prior to my scheduled appointment, they called and told me I’d need to reschedule as that appointment would only be offered to a new patient, not to an existing. I pushed back a little- what difference would it make? An exam is an exam. If it’s open, why can’t I keep it as scheduled? I had already made arrangements as per their commitment. They refused to budge. It’s disappointing. After years with them (my husband too) we now are looking elsewhere.
Dr Mary is very kind and has a nice bedside manner. The staff is very friendly and helpful. I have seen some negative reviews but I honestly have had a great experience. From booking, procedures and billing, the entire staff has been accommodating and very pleasant. I highly recommend.
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